SysAid
SysAidReviews from AWS customer
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Experience for SysAid
What do you like best about the product?
I really like the application, the ease with which it is used and it has a very friendly interface, the configuration of templates, the export of reports and the generation of reports, the inventory, this I really like because when I enter a team I have a complete information of the equipment, that is, where it is, who has it, the characteristics of this equipment, if it lacks updates that programs have installed, the license that uses the software, among others, the ticket system is easy to use because you generate your template so that the user is easy to use and is not laborious, I think it does not have a high price, I believe that the collection depends very much on the functions that are acquired, it can be easily configured, they respond quickly , all this comes within the package that is purchased as mentioned above, if I recommend it.
What do you dislike about the product?
I do not see any disadvantage to this platform because the package that I have or that I purchased meets the requirements for the company I work for, for example, inventory, reports, tickets and affordable price.
What problems is the product solving and how is that benefiting you?
I solve problems in issues of IT support, the benefits are that you have a tool to measure the work and how long it takes
Recommendations to others considering the product:
I highly recommend this platform, since it offers many advantages for the easy use of it, as previously discussed its computer equipment inventory system, the tickest systems, the tracking that is generated, the ease of generating reports, the easy integration with the active directory.
The best tickets software to integrate every need with ITIL
What do you like best about the product?
Everithing, i don't know... The autologon service, all the reports, the ICMSD, the Remote console and the webclient.
What do you dislike about the product?
Sometimes agents don't deploy thru GPO
There are not so many workflows to use.
There are not so many workflows to use.
What problems is the product solving and how is that benefiting you?
Besides IT Help desk, now I have almost 5 new departments managing their workorders in the same server, 90 users admin.
Recommendations to others considering the product:
ITIL compliance
Widely satisfied
What do you like best about the product?
The administration of tickets and inventory of assets, as well as the reports generated
What do you dislike about the product?
The remote control is not very effective, although it should be one of the most important tools
What problems is the product solving and how is that benefiting you?
Justification for acquisition of new equipment due to reports of failures reported
We love sysaid - our helpdesk runs so smoothly
What do you like best about the product?
The ticketing interface is really easy to sort and filter, see what's open, assigned to who etc.
What do you dislike about the product?
The remote control software is flakey. It often falls over and you cannot connect
What problems is the product solving and how is that benefiting you?
An efficient service desk that enables us to have a clear view of tickets and management of them.
Recommendations to others considering the product:
It's a great product that fits the bill if you are looking for a good all round service desk application.
Help Desk that can be customized.
What do you like best about the product?
Easy to setup and customize, you can have a Help up and running out of the box,
and if you like you can change the titles of fields.
There support team are there willing and able to help you whenever you call,
They even have an app they call "SysAid Panic" when you setup your profile and open
the app you will see a Big Red Button, pressing that get you call within I would say
5 to 10 minutes. Not only do you have Support on the line but parts of there managment
team as well. So there support is very good, I know I usd it once.
You can add custom fields, You can even have execute actions on save or on Load
to check field values or to set the value of the your fields.
You can setup you Inventory to help you keep track of your assets via and Agent, SNMP
scans or WMI scans to load the items into your Configuration Management DataBase (CMDB).
You can configure what values from the Agent data is loaded in to the CMDB, you can
even load the CMDB via CSV files so you have multiple ways to get your data into SysAid.
You can customize your Tickets to have the fields you want you can add your own fields
(Dates, Text, Number and List’s) if you don’t see what you need.
The Bottom Line SysAid is Easy to setup and configure the way you like of course within limits.
You can even add your own forms and templets and change the templates that came with it out of the box.
and if you like you can change the titles of fields.
There support team are there willing and able to help you whenever you call,
They even have an app they call "SysAid Panic" when you setup your profile and open
the app you will see a Big Red Button, pressing that get you call within I would say
5 to 10 minutes. Not only do you have Support on the line but parts of there managment
team as well. So there support is very good, I know I usd it once.
You can add custom fields, You can even have execute actions on save or on Load
to check field values or to set the value of the your fields.
You can setup you Inventory to help you keep track of your assets via and Agent, SNMP
scans or WMI scans to load the items into your Configuration Management DataBase (CMDB).
You can configure what values from the Agent data is loaded in to the CMDB, you can
even load the CMDB via CSV files so you have multiple ways to get your data into SysAid.
You can customize your Tickets to have the fields you want you can add your own fields
(Dates, Text, Number and List’s) if you don’t see what you need.
The Bottom Line SysAid is Easy to setup and configure the way you like of course within limits.
You can even add your own forms and templets and change the templates that came with it out of the box.
What do you dislike about the product?
There is not much to say here since you can customize the system.
What problems is the product solving and how is that benefiting you?
We are able to track Issues and emails pertaining to tickets all in one place.
We are able to see how many systems are running different versions of software , we can see who was the last person that used a system before it started to have issues.
We are able to monitor tickets and send out notifications based on SLA.
We have or system setup to set Groups or if you like Queues based on employee locations which is a big deal when you have to travel from location to location.
We are able to prefill Phone number and ext. and Location based on the user information in there profile so routing works.
We are able to see how many systems are running different versions of software , we can see who was the last person that used a system before it started to have issues.
We are able to monitor tickets and send out notifications based on SLA.
We have or system setup to set Groups or if you like Queues based on employee locations which is a big deal when you have to travel from location to location.
We are able to prefill Phone number and ext. and Location based on the user information in there profile so routing works.
Recommendations to others considering the product:
Give it a try you will be very surprised how easy it to setup, manage and use.
Good application to handle support requests
What do you like best about the product?
Ease of using the application, it is user-friendly.
What do you dislike about the product?
There is a lack of an alert when a new request is registered. To avoid missing any for an extended period in case you don't check while working on something else.
What problems is the product solving and how is that benefiting you?
Better management in the request for reports, in addition to avoiding missing any.
Sysaid supports the majority of our helpdesk requirements
What do you like best about the product?
I like the ability to see details about a device and log in to it from an Incident ticket.
What do you dislike about the product?
It really needs to provide a way to edit a group of devices or users in a table view without having to export the data to CSV, edit it,, then import it back into Sysaid. Why not be able to edit multiple assets from the table view.
What problems is the product solving and how is that benefiting you?
Helpdesk. We like that we are able to see the login history on a device.
Excellent tool for incident control
What do you like best about the product?
I like that you can provide continuity based on the team, as well as the portal for end users and the knowledge base.
What do you dislike about the product?
That there is not much information in Spanish and that I cannot integrate more information into the knowledge base.
What problems is the product solving and how is that benefiting you?
That on different occasions it is a lack of training of the end user and not a failure of the software or hardware
Continued SysAid user
What do you like best about the product?
Ability to track trouble to assets and individuals and analyze trends and performance of equipment and department.
What do you dislike about the product?
Nothing. It does what I need it to and is easy to use.
What problems is the product solving and how is that benefiting you?
Amount of work being performed by department.
SysAid Pros and Cons
What do you like best about the product?
What i like best is the audit that SysAid can provide when we can perform workstation and software specs
What do you dislike about the product?
I have not found anything that I dislike about SysAid, so far its been positive for us.
What problems is the product solving and how is that benefiting you?
Business provide us with ongoing open tickets and help us keep tracks, the benefit is pulling past ticket history and gives us directions to resolve a current ticket that we pull up from history.
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