SysAid
SysAidReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
709 reviews
from
and
External reviews are not included in the AWS star rating for the product.
sysaid is the best app
What do you like best about the product?
his way of having organized the company's tickets is what i like most
What do you dislike about the product?
the way in which the ticket has to be generated is somewhat tedious and not at all easy.
What problems is the product solving and how is that benefiting you?
The benefit that I have looked at this tool is the way I work, I become more agile to see where I am failing
Recommendations to others considering the product:
is a very good tool to have organized your tickets and work to be done during the day
It is a good tool, but could be better
What do you like best about the product?
Integrate allot of tools, assets, helpdesk. users and you can custom SLA's, categories... I think is a really good tool
.
.
What do you dislike about the product?
Its hard to undarstend how create a new web page using the fields that it has. By other hand customize users fields is not easy. In the module of integration POP mail, should have extra configuration, when you get an email and the user answer create a new ticket each time.
What problems is the product solving and how is that benefiting you?
Help Desk for IT, and Inventory of assets TI
Optimal management of incidents
What do you like best about the product?
Mainly the ease with which it can be adapted according to the company's needs.
It is dynamic for use by both users and administrators.
The capability it offers for information analysis.
One of the things I like is the ability to organize reporting, as well as the way to manage projects.
Since the way to manage them is dynamic, pleasant, and easy to understand.
I like that it is designed for the analysis part, meaning that at the moment of incident reporting, it has closed categories to group the information.
It is dynamic for use by both users and administrators.
The capability it offers for information analysis.
One of the things I like is the ability to organize reporting, as well as the way to manage projects.
Since the way to manage them is dynamic, pleasant, and easy to understand.
I like that it is designed for the analysis part, meaning that at the moment of incident reporting, it has closed categories to group the information.
What do you dislike about the product?
The dynamism it has to analyze information and manage the resulting projects.
What problems is the product solving and how is that benefiting you?
A better attention to our customers.
Recommendations to others considering the product:
Raise awareness among the staff about the importance of having concise information, resulting in statistics that help create new projects for the optimal satisfaction of our users and the company itself.
The best software for administration
What do you like best about the product?
all best the software for relationships in other company to connecting ideas
What do you dislike about the product?
never finish the operation and not creat schedule for validating information and de login is not secure but in general is very good the software
What problems is the product solving and how is that benefiting you?
to resolve problems
Recommendations to others considering the product:
is good
Sysaid es Excelente
What do you like best about the product?
Hi, what I like the most about sysaid is its easy operation for users when lifting a ticket and thus solving their problem immediately, on the other hand we can take a very well organized inventory of computer accounts and the best is not as expensive as other systems from itil
What do you dislike about the product?
what I dislike about sysaid is that their technical support is too bad and there is not so much information on the web,
since we recently had a migration from their system to another server and they could not help us, they took too long to contact us and when they were migrated their system was when they contacted us
What problems is the product solving and how is that benefiting you?
all the in
The problems that are being solved with sysaid and its platform is to keep track of incidents and thus we can realize that we are failing and better our support servicecidences of my company
Recommendations to others considering the product:
better competitive costs to the other incident management systems
team viwer
What do you like best about the product?
What I like the most is that I can have the inventory of my equipment, connect my machines
and know everything I have that installed team by team
and know everything I have that installed team by team
What do you dislike about the product?
that when you install it on PCs, it will take time for the server to appear in your inventory, so there are moments that it can not accommodate in its different folders created
What problems is the product solving and how is that benefiting you?
that at the time of registering in my inventory I can eliminate all the features of my PC and my laptop, so it is easier to present the functions in an easier way
the best product for tickets
What do you like best about the product?
i like that, witch the activities to do is fast and organizated to work
What do you dislike about the product?
issues in the process the tickets and employ is no much used
What problems is the product solving and how is that benefiting you?
im check to directory in my job is best presentation for they, beacause the problems today present im solving.
Recommendations to others considering the product:
No i had
the connection between machines for support
What do you like best about the product?
the service in the tickets are very good additional the design of the software is very useful
What do you dislike about the product?
the way to look for the tickets are very late in the search
What problems is the product solving and how is that benefiting you?
Control of support in departments and control of assets
Recommendations to others considering the product:
if with pleasure because it is a good software that gives very good management of your tools
Experience for SysAid
What do you like best about the product?
I really like the application, the ease with which it is used and it has a very friendly interface, the configuration of templates, the export of reports and the generation of reports, the inventory, this I really like because when I enter a team I have a complete information of the equipment, that is, where it is, who has it, the characteristics of this equipment, if it lacks updates that programs have installed, the license that uses the software, among others, the ticket system is easy to use because you generate your template so that the user is easy to use and is not laborious, I think it does not have a high price, I believe that the collection depends very much on the functions that are acquired, it can be easily configured, they respond quickly , all this comes within the package that is purchased as mentioned above, if I recommend it.
What do you dislike about the product?
I do not see any disadvantage to this platform because the package that I have or that I purchased meets the requirements for the company I work for, for example, inventory, reports, tickets and affordable price.
What problems is the product solving and how is that benefiting you?
I solve problems in issues of IT support, the benefits are that you have a tool to measure the work and how long it takes
Recommendations to others considering the product:
I highly recommend this platform, since it offers many advantages for the easy use of it, as previously discussed its computer equipment inventory system, the tickest systems, the tracking that is generated, the ease of generating reports, the easy integration with the active directory.
The best tickets software to integrate every need with ITIL
What do you like best about the product?
Everithing, i don't know... The autologon service, all the reports, the ICMSD, the Remote console and the webclient.
What do you dislike about the product?
Sometimes agents don't deploy thru GPO
There are not so many workflows to use.
There are not so many workflows to use.
What problems is the product solving and how is that benefiting you?
Besides IT Help desk, now I have almost 5 new departments managing their workorders in the same server, 90 users admin.
Recommendations to others considering the product:
ITIL compliance
showing 581 - 590