SysAid
SysAidReviews from AWS customer
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Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ti
What do you like best about the product?
Waimea College has been using SysAid on premise for many years over many versions as our Helpdesk Ticketing service.
It has worked very well for us and as new versions have come out, SysAid have assisted with Education pricing allowing us to keep a professional application within our budget.
They have assisted us whenever we have had queries and technical issues, be they of our making or not, regardless of which hosting Microsoft Server version we had, or SysAid version.
The SysAid support team were particularly helpful when upgrading through our earlier versions to the current version.
It has worked very well for us and as new versions have come out, SysAid have assisted with Education pricing allowing us to keep a professional application within our budget.
They have assisted us whenever we have had queries and technical issues, be they of our making or not, regardless of which hosting Microsoft Server version we had, or SysAid version.
The SysAid support team were particularly helpful when upgrading through our earlier versions to the current version.
What do you dislike about the product?
There is nothing specifically we dislike in how we are using SysAid.
However their is always room to improve.
However their is always room to improve.
What problems is the product solving and how is that benefiting you?
Basic Helpdesk for different services and areas within our environment.
ICT Help Desk, Buildings Maintenance, Health and Safety
ICT Help Desk, Buildings Maintenance, Health and Safety
Recommendations to others considering the product:
Please try it and spend some seious time looking at how it can be setup. You will be surprised at how and what you can do.
modular and compact
What do you like best about the product?
What I like most about Sysaid are its functionalities and tools to manage resources and services, such as its easy integration for the generation of cases, such as sending an email. its integration with assets, where you can manage the resume of the computer equipment and other devices
What do you dislike about the product?
the unfriendly way of organizing the structure in the category of service cases and also the fields when accommodating the files of the incidents
What problems is the product solving and how is that benefiting you?
the guarantee of computer equipment and the life time of them
Recommendations to others considering the product:
Consider that it is a very compact tool for good practices in the use of the service in IT and at the same time it generates a lot of support to have organized the assets of the company
Organized
What do you like best about the product?
It helps a lot with the requirements and alerts of daily work.
What do you dislike about the product?
need for reminders at regular intervals for open and unattended tickets
What problems is the product solving and how is that benefiting you?
Requirements fully addressed thanks to tickets
Handles out needs front-to-back
What do you like best about the product?
SysAid provides network discovery, patch management, asset tracking, ticket tracking, knowledge-base, and everything else we need to handle our IT infrastructure and personnel.
What do you dislike about the product?
There is a bit of a learning curve when it comes to initial setup (Though the SysAid support is fantastic and helps very thoroughly).
What problems is the product solving and how is that benefiting you?
SysAid allows us to centralize documentation and communication within our IT department as well as giving us powerful tools to keep our end users operational and happy.
Recommendations to others considering the product:
Definitely get on-boarded right away and have SysAid personnel guide you through the setup to get it configured the best for your use-case
Sysaid support
What do you like best about the product?
The 24/7 support, and the professional services that they offer
What do you dislike about the product?
The reports sometimes its difficult to get the report your looking for.
What problems is the product solving and how is that benefiting you?
Help desk related issues and reporting
Sysaid Usage Experience
What do you like best about the product?
Concerning Sysaid, I like the overall integration of the various functions that the tool has and the ease of implementation and maintenance.
What do you dislike about the product?
Due to the location of their support techs, it can be challenging to work through support issues because of the time difference.
What problems is the product solving and how is that benefiting you?
We have solved, the integration of our IT operational functions through ticket tracking in a more complete manner utilizing a knowledge base, and a CMDB.
Recommendations to others considering the product:
I feel that it is a solid product and offers good functionality for a good price.
Sysaid Review
What do you like best about the product?
I like that I can have my users simply email me and the ticket is created. This allows us to keep track of issues and respond to them in a timely manner.
What do you dislike about the product?
I don't like that I have to go into the service record to add my time spent on an issue. I feel that everything should be on the first page.
What problems is the product solving and how is that benefiting you?
Before implementing Sysaid the company only used email to report an issue. That email usually got lost or the first one of the day got pushed to the bottom of the list and forgotten about. Now tickets are created and do not get forgotten about or lost.
Recommendations to others considering the product:
Make sure to use Sysaid support and your Sysaid Rep to allow them to help implement Sysaid the way you want for your company so it works best for your company and the way you want to view it.
A powerful tool
What do you like best about the product?
The ability to manage and classify incidents, automatic notifications when a ticket changes status, remote connections to computers with problems, the creation of a knowledge base to document processes and incidents and the generation of statistical reports to offer metrics precise evaluation.
What do you dislike about the product?
The mail sending module can be improved since it is difficult to format the messages and sometimes this is necessary.
What problems is the product solving and how is that benefiting you?
The attention and incident resolution times have been reduced while the communication has been improved, through the use of the SysAid portal, with the end users. Through the use of statistical reports, it has been possible to identify recurrent problems that require definitive solutions and at the same time parameters of evaluation of support areas have been established in order to make decisions to seek continuous improvement.
Very good and complete tool
What do you like best about the product?
Easy to use, good performance, complete tool for users and administrators
What do you dislike about the product?
A lot of options if not good configured.
What problems is the product solving and how is that benefiting you?
Ticketing tool for users
It helps me to get a measurement of IT support
What do you like best about the product?
The integration and notification by mail make it easy to know about the users' requirements.
What do you dislike about the product?
To obtain licensing, relying solely on Admin agents is not the best approach.
What problems is the product solving and how is that benefiting you?
Yes the indicators of IT
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