SysAid
SysAidReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
701 reviews
from
and
External reviews are not included in the AWS star rating for the product.
SysAid Software
What do you like best about the product?
I like the fact that it is a stable application for our purposes. Rarely does it fail and when it does, the support team is always there to help.
What do you dislike about the product?
I would love to have more interaction with the SysAid Team to work on enhacements to the Application in order to make it better for servicing our customers
What problems is the product solving and how is that benefiting you?
We work with a Shared Services Organization within our company and we use it for our stakeholders and providers to contact us to request information and solutions.
Recommendations to others considering the product:
It is an easy Application to work with.
Great Service Desk Software
What do you like best about the product?
What I like the best, is the ease of configuration and the reliability of the tool, we rarely had an incident regarding the unavailability of SysAid. Besides, we had have a great support from Technical Support and Sales forces from SysAid.
What do you dislike about the product?
Although it is easy to configure the software, sometimes may be difficult to configure some options and rules.
What problems is the product solving and how is that benefiting you?
SysAid was the chosen one to be our Service Desk Manager tool, and it is more than 4 years since we started using it. Our benefits are that we now have a better incidents, service requests and problem management workflow and control.
Recommendations to others considering the product:
At least give it a try. THey are always trying to improve the tool.
Easy to set up, easy to use.
What do you like best about the product?
You have everything in one place and allows you to stay focused on what you need to do. If you have the ITSM aproach SysAid helps a lot for everyone ( management, help desk, end-user, support staff).
The SLA configuration and compliance help a lot for the support staff, so they can focus on improving the service.
A new interface, it makes a lot easier.
The SLA configuration and compliance help a lot for the support staff, so they can focus on improving the service.
A new interface, it makes a lot easier.
What do you dislike about the product?
Just minor tweaks for the personalized reports and the SLA's are a little bit tricky to configure.
What problems is the product solving and how is that benefiting you?
CMBD, Help Desk, Asset Inventory, ticket tracking and SLA compliance.
Recommendations to others considering the product:
It is faster to implement if you have someone in your team that understands ITIL.
Experience Handling SysAid
What do you like best about the product?
The tool is very intuitive and does not require very in-depth training for handling, the options available help a lot in managing requests.
What do you dislike about the product?
Well, there is very little information in Spanish.
What problems is the product solving and how is that benefiting you?
In my case, the attention to requirements for problems reported in my institution allows me to have better control over which things I should address first and which things I can leave for a moment (prioritizing the problems).
Recommendations to others considering the product:
"that they can acquire it without problems the issue of support from the company is very fast."
Knowledge and professionalism
What do you like best about the product?
The best is the functionality of the product and the problems that it solves to our customers, as well as the professionalism of the SysAid team.
The two perfect things.
The two perfect things.
What do you dislike about the product?
It is so simple that many times we can not do more services to customers
What problems is the product solving and how is that benefiting you?
Solve customers the problems related to the management of their IT infrastructure.
As a Business Partner, we can offer a guarantee product that solves problems, does not create them.
As a Business Partner, we can offer a guarantee product that solves problems, does not create them.
Simple one stop IT helpdesk solution
What do you like best about the product?
1. It is easy to customize and setup SysAid for your organization, you don't need a big team to do that
2. You can design the ticket template as per your need
3. This is hosted on the cloud, so we need not worry about the backups and Infrastructure related costs
4. You have different views to see the tickets, you can further define your own view as per your need
5. Reporting features are very nice
2. You can design the ticket template as per your need
3. This is hosted on the cloud, so we need not worry about the backups and Infrastructure related costs
4. You have different views to see the tickets, you can further define your own view as per your need
5. Reporting features are very nice
What do you dislike about the product?
1. There is a restriction on the number of admins
2. We don't have access to real-time data, so I couldn't customize the dashboard
2. We don't have access to real-time data, so I couldn't customize the dashboard
What problems is the product solving and how is that benefiting you?
1. It is a one-stop shop for IT helpdesk solution
2. It is highly customizable, so which is much needed
2. It is highly customizable, so which is much needed
Recommendations to others considering the product:
It works good for a medium sized company. Ensure that all your requirements are listed and SysAid has a solution for all of them
Best "bang-for-buck" ITSM platform!
What do you like best about the product?
What you get out of the box is what I like best. It really gives you the must haves, in the current technological climate, that companies need such as Asset Management, Service Record, BI Reporting etc. SysAid also follows ITIL so the inclusions of Change and Problem Management are delightful. With all of these included at a much lower price that other "brand name" ITSM platforms, SysAid was the easy choice.
Another great feature that I forgot to mention is the customisability of SysAid. Recently, I've been working closely with the SysAid team to make the tool work for us and it's been amazing!
Another great feature that I forgot to mention is the customisability of SysAid. Recently, I've been working closely with the SysAid team to make the tool work for us and it's been amazing!
What do you dislike about the product?
SysAid only has one downfall which is the custom application/field creation. A lot of these simple projects, such as including an automated hyperlink to an Action field requires the help of the Professional Services team. Not a huge issue, but would love the ability to open SysAid up ourselves to create a simple hyperlink.
What problems is the product solving and how is that benefiting you?
Prior to SysAid we had no Asset Management and no Vendor Management meaning we had no idea where our equipment was and could not hold our own vendors accountable for when they breached SLA - this impacts us heavily. Now that we have used SysAid and tailored this to work for us, and also using the Escalation Rules/Routing section, we've been able to cut out a lot of manual process for the guys while being able to report on assets and vendors.
Recommendations to others considering the product:
If you're looking for a solution that is so broad, that makes it easy to implement, yet so tailored at a cost effective price, then SysAid is for you. There are many addons that you can turn on to enable integration and really make this platform your own.
SysAid Review
What do you like best about the product?
We like the versatile customization capabilities that allow us to tailor the system to meet our needs.
What do you dislike about the product?
We would like to see more robust Project Management features.
What problems is the product solving and how is that benefiting you?
We have migrated from a less feature-rich ticket tracking system to SysAid. We have gained increased capability and many more features, such as change and asset management all in one integrated tool. We have realized greater insight into our incident management and improved customer service.
Recommendations to others considering the product:
I highly recommend SysAid. Its versatility will be challenging for some. However, if you would like a feature rich product that you can customize to fit your needs, SysAid is a great choice!
good product
What do you like best about the product?
been using sysaid last 5 years to manage user incidents and coordinate support engineers, experience has been good,
What do you dislike about the product?
GUI feels a little old, I think it already needs an upgrade on client side.
What problems is the product solving and how is that benefiting you?
we are solving production environments support cases with internal and external clients
the best ITSM software
What do you like best about the product?
the simplicity and configuration of notifications, scans, rules when certain events occur. The tool is extremely easy to install, understand, and use. It has a very good support in its self-help, in its user forums and online support, it really knows and knows the product, I have scarcely had to use its services a couple of times in 5 years. I love this software!
our users ask us about a tool and we definitely recommend SysAid (Human Resources/ sales)
we have learned as fast as it is configured that sometimes we support our own clients when they have doubts, we guide them as they can also learn
SysAid will most likely surprise us in the future with more excellently wonderful functionalities
our users ask us about a tool and we definitely recommend SysAid (Human Resources/ sales)
we have learned as fast as it is configured that sometimes we support our own clients when they have doubts, we guide them as they can also learn
SysAid will most likely surprise us in the future with more excellently wonderful functionalities
What do you dislike about the product?
that the BI reports are not free, they carry an additional cost, but they are extremely useful because the old reports had to be obtained one by one and adding more data involved making a new report of zero. with this module the nightmares of making reports are over
What problems is the product solving and how is that benefiting you?
asset control, incident reports, requests, relationships in the CMDB, measurement of service levels and weekly report scheduling. It has allowed me to automate areas outside of IT that require control of requests such as human resources and sales
Recommendations to others considering the product:
if you want to have control of your assets, reports of incidents, requests, problems, see the relationships in the CMDB, measure service levels and never have to make a manual report, use SysAid.
It is an all-in-one tool
It is an all-in-one tool
showing 601 - 610