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Excellent value
What do you like best about the product?
Maintenance is $110 per year and it works great.
What do you dislike about the product?
I do not have any problems with this software. It has more than met our needs over the years.
What problems is the product solving and how is that benefiting you?
Better customer service.
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SysAid Review
What do you like best about the product?
SysAid does a good job of letting us customize workflows for your tickets. We have several user groups that use the product and the workflows help us organize the tickets
What do you dislike about the product?
SysAid will occasionally have issues talking to the database and the users views will reset
What problems is the product solving and how is that benefiting you?
We use SysAid for our helpdesk ticketing system. It has helped organize the tickets we receive
Nice, reliable product
What do you like best about the product?
Two guaranteed annual releases for updates, so they are always rolling out new features.
What do you dislike about the product?
Sometimes for support it has been a bit inconvenient due to the timezone distance with the company overseas.
What problems is the product solving and how is that benefiting you?
Managing end user service requests. Prior to this we did not have a method to manage requests to IT, and this allows us to document each issue, assign adequate resources, and track it to completion, ensuring end user satisfaction each time.
Recommendations to others considering the product:
Very flexible product, and I like that we aren't bound to it. Should we decide to not renew (which has NOT been the case, nor will it in the foreseeable future) then we simply would not do so the subsequent year. In addition whereas most companies constantly raise the prices each year, Sysaid has remained pretty consistent since we first went live so I don't feel like they're squeezing us for every dime.
Sysaid Helpdesk
What do you like best about the product?
Support is responsive, friendly, knowledgable and always willing to help. Sysaid stays on top of customer requests/suggestions and always releasing new updates.
What do you dislike about the product?
I have not found anything I don't like.
What problems is the product solving and how is that benefiting you?
We've only had one issue moving from an old Derby Database to SQL and Sysaid was more than happy to help us with the transition. 0 information lost and minimal downtime. Great support team.
Recommendations to others considering the product:
Easy to implement. Great support staff.
Sysaid Review
What do you like best about the product?
Company dedication to improvement of current product
What do you dislike about the product?
Active directory integration has had several issues but company worked to resolve
What problems is the product solving and how is that benefiting you?
IT Helpdesk tracking and inventory
Good Help Desk software for the cost
What do you like best about the product?
We are using primarily the help desk feature. Users are able to enter in tickets multiple ways and also respond or communicate with our techs through SysAid.
What do you dislike about the product?
The active directory integration fails some times for us. I feel it could be improved.
What problems is the product solving and how is that benefiting you?
Providing an SLA and traceability in the work of the help desk. We are able to respond to our community users.
Recommendations to others considering the product:
It is simple to implement. There are multiple ways to provide users ability to submit requests.
Takes a Bit of Customizing
What do you like best about the product?
Web Interface.Available from everywhere.
What do you dislike about the product?
Not as customizable as I would like, Needs better SSL Setup directions.
What problems is the product solving and how is that benefiting you?
Tracks our software issues.
Best Helpdesk software I've used
What do you like best about the product?
I like the way that everything is all linked up and makes it easy to navigate the whole system
What do you dislike about the product?
The extreme customisation can sometimes be a bit tricky to implement by yourself
What problems is the product solving and how is that benefiting you?
For our ISO27001 accreditation we are able to actively keep a record of all our assets but also security incidents and changes which make it a breeze during the audit
Sysaid and its ability to manage more then IT
What do you like best about the product?
I like its ability to track progress on help desk tickets. I makes people accountable.
What do you dislike about the product?
Too many features that are not customizable for specific people.
What problems is the product solving and how is that benefiting you?
WE are using it more now then ever for projects and tasks.. It seems to do a decent job at project management.
Great tool for ticketing!
What do you like best about the product?
I like the ability to create attachments and route the tickets to other users. It allows us to keep all documentation relating to an issue in one place.
What do you dislike about the product?
The Apply button is counter intuitive. Something like Submit might make more sense?
What problems is the product solving and how is that benefiting you?
It's nice to have documentation for issues in one place.
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