SysAid
SysAidReviews from AWS customer
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Product experience
What do you like best about the product?
It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented.
What do you dislike about the product?
How it works the agent app. We find a lot of problems with the implementation and currently isn't working
What problems is the product solving and how is that benefiting you?
We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that. Other important point is to offer a single point of contact to our users
Recommendations to others considering the product:
Price and usability
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