SysAid
SysAidReviews from AWS customer
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Elegant yet lightweight Service Desk that is customizable for any organization
What do you like best about the product?
Our whole organization has adopted SysAid for not only managing Service Desk, but our SDLC and Implementation process. In a nutshell, SysAid is a fantastic tool that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SysAid Community is very helpful and our Organization as a whole is more connected across Departments to the Customer.
-Support & Community
-Fully Customizable
-HIPPA Compliant & Accessible Anywhere
-Support & Community
-Fully Customizable
-HIPPA Compliant & Accessible Anywhere
What do you dislike about the product?
-Email integration features could be expanded upon
-Branding limitations within the cloud environment
-Reporting capabilities need improvement
-Branding limitations within the cloud environment
-Reporting capabilities need improvement
What problems is the product solving and how is that benefiting you?
Our Organization was searching for 1 tool that the entire organization could use for collaboration and visibility. SysAid is that ONE tool for us!
We have really thought outside of the box and have actually utilized Tasks and Projects and renamed R&D/ Software Releases. We are now able to link Bugs and Feature Requests from our Service Desk to these Software Releases to track resolutions and compile release notes.
We have really thought outside of the box and have actually utilized Tasks and Projects and renamed R&D/ Software Releases. We are now able to link Bugs and Feature Requests from our Service Desk to these Software Releases to track resolutions and compile release notes.
Great
What do you like best about the product?
the ability to be able to change and modify the system
the customization is very user friendly
the customization is very user friendly
What do you dislike about the product?
the system form are not flexible, no radio button fields
What problems is the product solving and how is that benefiting you?
all IT Change requests and bug fixes managed in the system
Product experience
What do you like best about the product?
It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented.
What do you dislike about the product?
How it works the agent app. We find a lot of problems with the implementation and currently isn't working
What problems is the product solving and how is that benefiting you?
We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that. Other important point is to offer a single point of contact to our users
Recommendations to others considering the product:
Price and usability
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