SysAid
SysAidReviews from AWS customer
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Great Tool for Customer Management and Easy Ticket System
What do you like best about the product?
The ease of creating tickets for the support team. The ability to review and monitor all activity for a customer and the ability to email through the system without providing a personal email address. The ability to have customizations (like we do) to monitor our hosting accounts with all hosting details. It's easy to update information for the support team by adding an activity to a ticket. There are many more features of the program that our support team use to monitor work done and the ability to track what each support tech has handled for the day. Great reporting with this software.
What do you dislike about the product?
I don't like that you cannot forward emails from customers. Once it's a ticket, you only get details.
What problems is the product solving and how is that benefiting you?
I don't believe we have any problems at the moment. The support team is very happy with this software.
SysAid Review
What do you like best about the product?
Extremely customizable platform with lots of features
Customer support is fast and dependable
Customer support is fast and dependable
What do you dislike about the product?
The deployment of our agent has caused some troubles sometimes by not always working
What problems is the product solving and how is that benefiting you?
Utilizing SysAid for help desk, asset management, Remote control, and change logs
SysAid - Good ITSM tool
What do you like best about the product?
Technical Support is excellent - responsive and knowledgeable
What do you dislike about the product?
The reporting capabilities need improvement.
What problems is the product solving and how is that benefiting you?
Making sur etickets get resolved quickly
so far so good
What do you like best about the product?
Able to track help desk ticket, let customer review the ticket
What do you dislike about the product?
too much to fill in, it make it hard to create ticket
What problems is the product solving and how is that benefiting you?
replace our existing helpdesk application
simple and efficient service tool
What do you like best about the product?
sysaid is esay to use and deploy, the customer support is friendly.
What do you dislike about the product?
i just dislike from sysaid is the survey form in on-premise version.
What problems is the product solving and how is that benefiting you?
with sysaid we can manage the service and mensure easily our performance and enfficiency.
SysAid - A life Saver for Handling Tickets
What do you like best about the product?
The best thing I like about SysAid is its functionality to integrate with email and trigger workflows based on Status changes and more. It really helps to connect with the users easily and also when assigning for UAT testing etc. So to summarize the best thing for me is the way of communication with the users is very easy when using SysAid.
The Support chat is very helpful and quick in resolving the issues.
The reports and dashboard feature also very helpful for tracking the tickets and status on overall view.
Managing tasks is much easier with SysAid.
The Support chat is very helpful and quick in resolving the issues.
The reports and dashboard feature also very helpful for tracking the tickets and status on overall view.
Managing tasks is much easier with SysAid.
What do you dislike about the product?
Even if the email is the one I like the best, there is one flaw in that. Hope you guys can resolve that. For if we just add an extra comma while typing the recipient addresses, it says "Message Failed" but actually the email is sent. So at first, I was not aware of this and this led me to send the same email again. Also, a quick save while typing the email message would be a great thing because sometimes I have accidentally closed the message dialog box and have lost the whole email which is really heartbreaking, to be honest.
UI must be improved a lot. The UI feels pretty old and blunt, it should be more polished, interactive, and pleasing to the eye. This will improve the likability of users who work on SysAid.
Dashboard charts are non customizable. It comes with default for each report type. The charts needs to be as per the admin's wish and not by default.
Can have sprint features which will also prove more useful for tracking project related tickets.
UI must be improved a lot. The UI feels pretty old and blunt, it should be more polished, interactive, and pleasing to the eye. This will improve the likability of users who work on SysAid.
Dashboard charts are non customizable. It comes with default for each report type. The charts needs to be as per the admin's wish and not by default.
Can have sprint features which will also prove more useful for tracking project related tickets.
What problems is the product solving and how is that benefiting you?
SysAid helps us to solve issues in various applications including the top best CRM tool, Salesforce. It is easy to track all the issues or enhancements we make in the tickets and also it helps in having the communication with the users easily.
Having workflows is very helpful for automating emails and status updates. Reports and dashboards also good.
Having workflows is very helpful for automating emails and status updates. Reports and dashboards also good.
Great ITSM System
What do you like best about the product?
Having the combination of ticketing and asset management in one solution. AI Copilot is working amazing. Our IT admins and end users love using it and it has increased the success of self-service.
What do you dislike about the product?
Some of the canned reporting could use a makeover.
What problems is the product solving and how is that benefiting you?
Asset management is all in one place and we can link assets to incidents.
A solution worth trying
What do you like best about the product?
It is easy to use and provides the tools to implement and integrate with email. Makes reaching out to the customer support simple especially with how frequent this is used. Lots of features too.
What do you dislike about the product?
NO downsides I can see. Easy to use and doesn't cause problems.
What problems is the product solving and how is that benefiting you?
Connecting with customers and monitoring the solutions/documentation
SysAid is a Great Tool for our Helpdesk
What do you like best about the product?
- Implementation was pretty easy comp[lared to some others I have been involved in.
- MS Teams Chat bot makes it easy for users to quickly create a ticket.
- Ease of being able to create and assign tickets quickly.
- Love how we can customize almost everything to fit our company needs.
- Able to access on any browser and device.
- Importing of assets
- MS Teams Chat bot makes it easy for users to quickly create a ticket.
- Ease of being able to create and assign tickets quickly.
- Love how we can customize almost everything to fit our company needs.
- Able to access on any browser and device.
- Importing of assets
What do you dislike about the product?
- Remote control is a bit wonky.
- Still a few other bugs to work out.
- Still a few other bugs to work out.
What problems is the product solving and how is that benefiting you?
Change Management tool is awesome. and ease of which our users can create tickets.
Good Help Desk platform
What do you like best about the product?
When we went to SysAid they were very helpful in helping us set it up and with training after the go live.
What do you dislike about the product?
Nothing I can see. It all seams to work well.
What problems is the product solving and how is that benefiting you?
All our ticekts and asset tracking is in one main location
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