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SysAid

SysAid

Reviews from AWS customer

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External reviews

703 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Rachel B.

SysAid is a Great Tool for our Helpdesk

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
- Implementation was pretty easy comp[lared to some others I have been involved in.
- MS Teams Chat bot makes it easy for users to quickly create a ticket.
- Ease of being able to create and assign tickets quickly.
- Love how we can customize almost everything to fit our company needs.
- Able to access on any browser and device.
- Importing of assets
What do you dislike about the product?
- Remote control is a bit wonky.
- Still a few other bugs to work out.
What problems is the product solving and how is that benefiting you?
Change Management tool is awesome. and ease of which our users can create tickets.

    Martin R.

Good Help Desk platform

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
When we went to SysAid they were very helpful in helping us set it up and with training after the go live.
What do you dislike about the product?
Nothing I can see. It all seams to work well.
What problems is the product solving and how is that benefiting you?
All our ticekts and asset tracking is in one main location

    Tri D N.

Functional and ease of use

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
Flexible and eas of use. Screen capture capabilities.
What do you dislike about the product?
I would like to see better and tighter integration with MS Teams when communicating and tickets creation. Better support Sysaid support when we experience outages.
What problems is the product solving and how is that benefiting you?
Managing IT supports and priorities.

    Steven A.

An analysis's review of SysAid

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
The dashboarding and tracking features are very nice.
What do you dislike about the product?
Images throughout the tickets and the end user portal.
What problems is the product solving and how is that benefiting you?
Tracking isses, and categorizing them so we can see what truly needs priority over other things.

    Food Production

Intuitive and functional system

  • November 22, 2023
  • Review provided by G2

What do you like best about the product?
SysAid is a great choice for support ticket management, asset logging & reporting. It has a clean UI which is intuitive while keeping room for complex tasks.
What do you dislike about the product?
Somewhat outdated graphical elements and over-clicking to access certain functionality
What problems is the product solving and how is that benefiting you?
SysAid is allowing me to help users seamlessly and quickly while supporting communication and logging.

    Zack P.

SysAid Support

  • November 16, 2023
  • Review provided by G2

What do you like best about the product?
Their support is great. They always help as much as possible. I like that they offer professional services.
What do you dislike about the product?
Their settings menu is a bit conguluted.
What problems is the product solving and how is that benefiting you?
Ticketing system, Asset management

    Simranjeet K.

best and valuable

  • October 13, 2023
  • Review provided by G2

What do you like best about the product?
Easy to update and everything about the ticket is manageable
What do you dislike about the product?
There should be more connectivity for systems as well
What problems is the product solving and how is that benefiting you?
Ticket manging according to the timings, generating reports

    Retail

Good product with the features we need.

  • October 13, 2023
  • Review provided by G2

What do you like best about the product?
- MS Teams chat bot makes raising tickets very quick and easy
- ease of customisation
- browser based so accessible on any device, anywhere
- great customer support
- most of the time clicking into and out of tickets is fairly quick
What do you dislike about the product?
- there are still a few bugs which have still to be resolved
- sometimes adding data can be time consuming as there are no shortcuts (eg: when adding routing rules you can only move 1 rule at a time and only 1 step up at a time).
What problems is the product solving and how is that benefiting you?
With the MS Teams chat bot our users are now happier to raise tickets as it's much easier than going to a portal, logging in, selecting catagories and then filling in details. We've found our users want the simplest, easiest solution which is to just use Teams.
We are now getting all tickets logged without having to ask users to do it.

    Information Technology and Services

SysAid as a tool for Incident Management

  • October 13, 2023
  • Review provided by G2

What do you like best about the product?
It can easily send emails to the requester and process manager
What do you dislike about the product?
The user interface of the application is not good
What problems is the product solving and how is that benefiting you?
It is easy to manage all the incidents and requests as we can categorize them and filter

    Telecommunications

Powerful Platform, Simple Deployment

  • September 29, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and customize.
Great account manager.
Responsive technical support.
What do you dislike about the product?
Banner size requirements are not listed.
What problems is the product solving and how is that benefiting you?
Support tracking, and asset management.

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