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Reviews from AWS customer

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External reviews

412 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Hospital & Health Care

See every bottleneck in an app in minutes

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Instana provides observability without complexity
What do you dislike about the product?
limited deployment options for the core reporting server
What problems is the product solving and how is that benefiting you?
single pane of glass view of the entire journey of application functionality and performance


    Christian K.

Best observability tool

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Instana is Easy to use, ease of implementation
What do you dislike about the product?
Can improve de offline desployment on IBM i
What problems is the product solving and how is that benefiting you?
WE gain visibility in complex environments and we can find the root cause fast


    chandu R.

Middleware Engineer

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
I use instana to monitor openshift containers. I like Monitoring and alerting
What do you dislike about the product?
I am trying to do POC to integrate Instana with end to end call. at present it is not supporting all technologies
What problems is the product solving and how is that benefiting you?
latency issues


    Indrasena s.

Monitoring if you have more functionality

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Monitoring and End to End tracing, ACE Dashborad
What do you dislike about the product?
Flow monitorning needs to be enabled.Flow monitorning needs to be enabled.
What problems is the product solving and how is that benefiting you?
Troubleshooting the high critical issues like especially like P1 and P2 issues.


    Hernan Alberto D.

Easy to customize

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
Clear and easy to understand the configuration tasks
What do you dislike about the product?
CPU usage of the agent is expensive for the servers
What problems is the product solving and how is that benefiting you?
Helps to identify the problems and the root cause of them


    Banking

Open Source is the Best

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
IBM Instana is based on open source software. It is a role model related to that inside of the IBM product portfolio.
What do you dislike about the product?
I do not dislike anything. All is right.
What problems is the product solving and how is that benefiting you?
Monitoring solution


    Nandan M.

End to end observability for the Agentic Age

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
Easy to install and integrate to existing as well as new technologies. The way they have quickly added agentic AI capabilkities.
What do you dislike about the product?
Comprehensive and so does have a learning curve.
What problems is the product solving and how is that benefiting you?
It's solving the move to Agentic AI


    Andres A.

Good product

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
The fast monitoring in all agents. All environments are protected.
What do you dislike about the product?
The service in SaaS always you need internet.
What problems is the product solving and how is that benefiting you?
Detect all problems of performance.


    Computer & Network Security

I really tried

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
Istana would have helped us as an enterprise to manage our IT infrastructure. We had great support by IBM.
What do you dislike about the product?
Instana turned out to be too powerful for our company and that we weren't able to operate in a sustainable way
What problems is the product solving and how is that benefiting you?
Finally none


    Financial Services

Observability

  • October 07, 2025
  • Review provided by G2

What do you like best about the product?
I that the we can see all the elements involved in a petition from the origin to the destination, help to detect if the some failure in a component, some years ago that was possible , from messaging perspective it is very useful as when something is failing the first assumption is middleware products like MQ series, and the problem is other component.
What do you dislike about the product?
I think we need to improve the part related with configuration, some cases the suggestions provided by the IBM instructions the files to configure are not available or were changed to other link and take more time to complete de configurations.
What problems is the product solving and how is that benefiting you?
make more easy the configuration.