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Reviews from AWS customer

2 AWS reviews

External reviews

431 reviews
from and

External reviews are not included in the AWS star rating for the product.


3-star reviews ( Show all reviews )

    Government Administration

Insightfull view of a app performance

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
- a lot of dashboard and new data
- adding an agent is easy
What do you dislike about the product?
- hard to install
- little bit hard to navigate in the UI
What problems is the product solving and how is that benefiting you?
Performance monitoring


    Automotive

Good and powerful tol

  • November 14, 2023
  • Review provided by G2

What do you like best about the product?
Instant is pretty rich tool with wide spectre of supported infrastructure endpoints. In comparison with new relic, the tool I have experience with, it is similar or better.
What do you dislike about the product?
It is not very easy to start working with instant. It is relatively complicated, but not too much
What problems is the product solving and how is that benefiting you?
It has a good alerting system and it is possible to prevent incident. Also if you use instant properly behaviour of monitored system could be significantly improved


    Retail

Instana observability solution : Smart agent and powerful cloud APM solution

  • August 17, 2023
  • Review provided by G2

What do you like best about the product?
APM part is providing great value
Deep process / application analysing (specialy Java process)
Agent is easy to deploy and auto discover pretty much a lot of middlewares (HAproxy, tomcat, MySQL ...)
Power Cloud portal for search, alerting with various possibility (webhook,email etc) and custom event building to go even further with the tool
What do you dislike about the product?
Not so developped logs capabilities
I'm not sure to have found what i was looking for on the tracing side
Could be better for Database Performance Monitoring (MySQL/MariaDB, PGSQL, Cassandra...) support is less than competors : Dynatrace, Datadog ...

The price !!! this can be an issue with the recent increase
What problems is the product solving and how is that benefiting you?
APM : capability to deep dive into performance issue of our main products
Infrastructure view
AI with built in events triggered base of classical metrics that already exist


    Zafar Javed S.

IBM Instana review

  • August 01, 2023
  • Review provided by G2

What do you like best about the product?
The new feature that has been recently added like "cost monitoring with Kubecost Integration".
This is very handy to cut down the cost by efficiently utilizing resources.
What do you dislike about the product?
frequent updates on sensors are annoying. they need to have robust and staged roll-outs.
What problems is the product solving and how is that benefiting you?
it helps to identify patterns and deviations from normal behavior, helping us to pinpoint the root cause of performance issues quickly. Its in-depth analysis is exceptional


    Sinchan S.

Review of IBM Instana

  • August 01, 2023
  • Review provided by G2

What do you like best about the product?
Real-time monitoring of cloud resources, discovery and insights of multiple micro services
What do you dislike about the product?
Integration with SLI and SLA, limitation with app connects and app nodes, cost
What problems is the product solving and how is that benefiting you?
Multi cloud monitoring and derive insights


    Information Technology and Services

good overall solution for observability

  • April 18, 2023
  • Review provided by G2

What do you like best about the product?
Agent-based tool and can easily monitor multiple Kubernetes cluster, easy to configure and reliable
What do you dislike about the product?
not available as opensource offering and works more as a SAAS based solution
What problems is the product solving and how is that benefiting you?
Instana is offering a single go-to solution for observability of cloud-native infrastructure, easy to setup and good for production based environment


    Carl G.

Useful tooling

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
The way Instana provides a great way to provide great insight into the run time performance of an application, including upstream and downstream calls along with the run time of those as well as the result
What do you dislike about the product?
There do appear to be some issues when using iIstana with AWS serverless - we have seen instances when the use of an Instana wrapper on a Node JS Lambda has resulted in errors being 'swallowed' / hidden even though the appropriate try...catch blocks were in place
What problems is the product solving and how is that benefiting you?
A simple way to add run time monitoring to an application with that monitoring giving an interactive view so that not only can you see statistics on the core application (such as latency, return codes etc) but also drill down into upstream and downstream calls.

The ability to quickly change the time period being evaluated and also have a live view is also incredibly valuable to spot patterns


    Joyappan N.

Good with application details, but purely on how we are configuring the application group.

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
The application drill down capability is the main advantage
What do you dislike about the product?
How the metrics or alert configuration where we cannot get a clarity issues with dependencies or actual application itself.
What problems is the product solving and how is that benefiting you?
Migration seems bit hard between services if we want to validate multiple apps at same time.


    Matt M.

A great APM tool but wondering where it will go now that IBM owns it.

  • February 20, 2023
  • Review provided by G2

What do you like best about the product?
Instana does an excellent job @ APM. We are very satisfied with what it is currently doing. It is very powerful. We are easily able to fine-tune what we are monitoring to get what we need.
What do you dislike about the product?
We have seen a slowdown in support over the last year. We do have a great account manager that is very helpful when we reach out. The slowdown comes when we start a request through support. There also isn't a clear roadmap on what is coming in the next year with Instana.
What problems is the product solving and how is that benefiting you?
The most significant benefit is just the standard monitoring that comes out of the box with Instana. Beyond that, it's the ability to find tune our monitors to meet the needs of our different IT teams.


    Maulik S.

Instana is aiming to be a one stop log, metrics and APM tool

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
The vision of moving towards open telemetry and AIOPS, consolidating everything in a single pane of glass, is key for us, which helps lower MTTR for incidents.
What do you dislike about the product?
- Big company so things move slowly, account person is extremely slow in responding
- UI is not intuitive at all, needs more learning
What problems is the product solving and how is that benefiting you?
Gives us visibility into our applications and infrastructure in a single pane of glass, helps correlation and reduce MTTR