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External reviews

340 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Octavio B.

One of the best APM tools in the market

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
Instana provides an APM tool that fosters teams' capability to observe and analyze distributed applications.
Its capabilities provide deep analysis of metrics and traces in apps, with easy integration with different languages.
What do you dislike about the product?
Some desired capabilities, such as synthetic monitoring, are not fully integrated right now. IBM is pushing to provide these capabilities soon into instana, this will boost its monitoring capabilities.
What problems is the product solving and how is that benefiting you?
Instana provides centralized analysis of metrics, application performance monitoring and traceability in a microservices distributed landscape. This enables teams with enhanced debugging capabilities.


    Sudhanshu R.

The top application management tracker - Instana.

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
On a single screen, Instana presents the status of the complete architecture. The days of logging into the server box to monitor the Java process, heap space, garbage collection numbers, or other information are long gone. We must keep in mind that all of these call for extra adjustments. But, Instana now bears full accountability for us in our organisation. I neglected to explain that there is also API monitoring. Using this tool allows us to troubleshoot real-time client issues and maintain system stability, among many other benefits. used to keep an eye on our web service integration layer for more than ten years. Always simple to use and modify. When it comes to the features I look for in an APM, Instana provides simplicity and precision.
What do you dislike about the product?
really little to hate. Nevertheless, instana frequently consumes a significant amount of CPU power, making it challenging to debug and certify the project. The INSTANA team's delayed reaction, which can take weeks, is the major issue. It's not a major issue, so I wouldn't say I dislike it, but I don't like that Instana doesn't support installing in Windows because it makes it difficult to obtain the documentation you need. I worry that the tracer integration will force us to use the platform (a variant of Open Tracing). Moreover, there aren't many SDKs available for lesser-known languages.
What problems is the product solving and how is that benefiting you?
Servers, transactions, the overall infrastructure, and the environment's health are all being monitored. Even some of our mainframe work is being watched by it (integrations mostly). Instana, which comes from tools like Zabbix, enables us to monitor more than just the usual things like CPU, RAM, and storage in order to more thoroughly identify issues. Also, it enables us to spot issues before they arise. I enjoy the notice since it helps me rapidly monitor my surroundings. I enjoy early warning capabilities that let me know when any services, servers, or applications are down and make it simple for me to learn about it while also providing me with an amazing detailed report about it.


    Ankit C.

Instana best Tool to get insights to your application

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
It super easy to use, and tools are pretty interactive. Easy to install and manage son a kubernetes cluster
What do you dislike about the product?
Sometimes queries take longer time to process, and even some requests miss error logs. Should include more graphs
What problems is the product solving and how is that benefiting you?
It helps to track application-level logs and analytics, and alerting helps us be proactive before anything goes down. Also allows us to measure the performance metrics of different services


    Maulik S.

Instana is aiming to be a one stop log, metrics and APM tool

  • February 17, 2023
  • Review verified by G2

What do you like best about the product?
The vision of moving towards open telemetry and AIOPS, consolidating everything in a single pane of glass, is key for us, which helps lower MTTR for incidents.
What do you dislike about the product?
- Big company so things move slowly, account person is extremely slow in responding
- UI is not intuitive at all, needs more learning
What problems is the product solving and how is that benefiting you?
Gives us visibility into our applications and infrastructure in a single pane of glass, helps correlation and reduce MTTR


    Edward A.

Excellent tool to monitor systems

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
The best thing is that everything is done automatically with the artificial intelligence it has.
What do you dislike about the product?
The only thing that I have found that gives a problem is that alarms that are not valid cannot be excluded.
What problems is the product solving and how is that benefiting you?
Detection of errors instantly and thus we can act more quickly.


    Edith M.

Facil instalação e instrumentação de metricas

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Board bem distribuido, nivel de logs e desempenho muito bons. Alem da instrumentação em projetos menos complexos ou legados é muito facil.
What do you dislike about the product?
Configurar projetos legados para constom metrics é bem complicado, visto que encontramos poucas informações ou exemplo para tal.
What problems is the product solving and how is that benefiting you?
temos paineis de metricas customizadas, onde podemos monitorar como a saude de nossas aplicações esta, alem de alertas em caso de incidentes, tambem usamos para acompanhar mudanças ao fazermos deploys.


    Juhi S.

Performance Engineer

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
How it shows the status of the infra components and drills it down to get to the error message.
What do you dislike about the product?
Often we've come across the issues such as upgrading Instana screws up our performance tests, thus our releases are delayed and we end up reverting to the older version of Instana.
What problems is the product solving and how is that benefiting you?
Tracking the application's performance in an efficient way.


    Ardra O.

Indispensable Monitoring Tool

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
I and my teammates use Instana regularly to investigate app failures, errors, and latencies.
What do you dislike about the product?
The results become less reliable over time.
What problems is the product solving and how is that benefiting you?
We are able to find where errors have occurred, read the logs, and see if there were Infra changes or what may have caused the issue.


    Juan Paul A.

Full stack observability solution

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
As part of the engineering team, we rely on Instana for comprehensive visibility into our application. It integrates metrics and traces, which are invaluable to us as we seek to scale our product and broaden our user base.
What do you dislike about the product?
I am concerned that the tracing integration locks us into the platform (a variant of Open Tracing). Also, there is a lack of SDKs for other, less mainstream languages.
What problems is the product solving and how is that benefiting you?
It gives us an all-in-one platform to collect and analyze application metrics and traces. It is an invaluable help when debugging and troubleshooting performance issues in our services.


    Ankush C.

Great Monitoring Tool

  • February 16, 2023
  • Review verified by G2

What do you like best about the product?
Very easy to use and very intuitive UI. You don't need to think too much to check errors and load numbers on a per endpoint or per service basis. You are also able to check error messages.
What do you dislike about the product?
The API documentation is not the best and it is not very clear what APIs do. Including examples with the endpoints could be very helpful in understanding its purpose.
What problems is the product solving and how is that benefiting you?
It gives an insight as to which services are impacted by an incident and how does the chain of command follows the services. which makes it easier to debug the problems.