Common Room - Customer Intelligence Platform
Common RoomReviews from AWS customer
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Common Room has helped me better understand my community
What do you like best about the product?
It's very effective at identifying top contributors to a community.
What do you dislike about the product?
The reporting is not very customizable to my specific needs.
What problems is the product solving and how is that benefiting you?
1. Help me understand the level of engagement within my community.
2. Help me understand who are the top contributors to my community.
These two pieces of information are foundational to my community strategy.
2. Help me understand who are the top contributors to my community.
These two pieces of information are foundational to my community strategy.
Common Room provides insights into our community.
What do you like best about the product?
Common Room is a robust platform that offers a clear and straightforward way to gain insights about our community, enabling us to understand better and solve community issues.
What do you dislike about the product?
Common Room has limited drawbacks. The team prioritizes customer feedback and continuously improves the product by incorporating new features or enhancing existing ones.
What problems is the product solving and how is that benefiting you?
Common Room streamlines my work by integrating multiple data sources utilized by our communities, sends notifications of community activity, and enables in-depth reporting through community segmentation.
Actionable insights from dark social communities
What do you like best about the product?
Common Room is the first platform I've seen that crawls interactions on LinkedIn (among other key communities) to provide actionable insights about organizations and individuals. Since LinkedIn has always been the hardest platform to integrate with 3rd party tools, this is game-changing for B2B marketers working in social and community.
What do you dislike about the product?
Occasionally the information pulled from LinkedIn is incomplete or inaccurate. This is partially due to privacy settings from individual users, but sometimes simple information like current employer is out-of-date, so we always double check the accuracy.
What problems is the product solving and how is that benefiting you?
Common Room identifies conversations in "dark social" communities about your brand, and presents them in an actionable way for multiple marketing and sales teams.
This provides powerful insights about our prospects and customers that simply aren't captured in traditional marketing activities or standard CRM tools.
This provides powerful insights about our prospects and customers that simply aren't captured in traditional marketing activities or standard CRM tools.
Common Room is Great!
What do you like best about the product?
Short and pleasant learning curve. Common Room's documentation is excellent, their examples are easy to follow and adapt, and the team is very responsive to questions.
What do you dislike about the product?
Our particular use case would benefit from more slicing and dicing, and also from a bit more customization, but the team has been very receptive to our questions.
What problems is the product solving and how is that benefiting you?
Common Room helps us to identify community members and allows us to assist them in their journeys. Common Room also provides some insights and inroads into further engagement and content creation.
Finally, the tool for Community Marketing we all needed
What do you like best about the product?
Common Room is powerful and brings direct proof of how engaged customers (down to the activity across so many community engagement platforms) in communities lead to positive business impact.
What do you dislike about the product?
As a Community Marketer, I have no complaints. Common Room has been prioritizing the right things with their R&D and I'm looking forward to seeing what they continue to do.
What problems is the product solving and how is that benefiting you?
Common Room saves us so much time to be able to bring meaningful insights quickly without needing to request analytics from other partner teams or consultants. We can run different searches and see trends without the time it takes to build and update different dashboards outside of CommonRoom.
Common Room is essential
What do you like best about the product?
Common Room has an amazing community of its own and an extremely dedicated and responsive team. The tool itself helps me get work done faster, and stay in touch with my community in a way that feels (and is) high touch and authentic.
What do you dislike about the product?
We are a privacy-focused B2C company, and some Common Room features seem to be more helpful for B2B communities or companies — this is a small thing that Common Room could consider adding later (the option to remove or disable certain features).
What problems is the product solving and how is that benefiting you?
Common Room helps me welcome new members with guided onboarding, and organize groups within the community based on interests and actions. I'm also able to provide a better experience for our members by only contacting certain groups for different reasons, for instance, if I know someone is no longer active and want to reach out and send them a message or ask them for feedback.
Great Developer Experience starts with community. And our community is powered by Common Room.
What do you like best about the product?
When we first started using Common Room, we were set on building a healthy open-source community AND simultaneously proving that community was the right investment to make. Common Room has been the source of truth, capturing all the data helping us understand if our awareness campaigns are working, who they’re resonating with, and in simplifying the reporting process. In this past year, we’ve seen countless new features that has helped our small team. And the team at Common Room is always there to support us, whether it’s in the product or not.
What do you dislike about the product?
Although I like the simplicity and insights generated by the platform, I’d also like more options to do custom analysis on the data. It sounds like this may be an option at other price points.
What problems is the product solving and how is that benefiting you?
Common Room plays a role in the entire lifecycle of our community journey. It picks up when members first engage with us in community and social. It has automated onboarding for our slack community and allows us to survey to learn more about community member needs. The ML is actually useful for product feedback and “voice of the customer,” because it captures and curates activity by sentiment, categories, and topics. The organization details are very valuable to our GTM teams, since it helps us know who is engaging and trends in types of companies. I see this as a critical component in building a great community and company.
CR gives me an eagle's eye view of everything happening within Sourcegraph's community.
What do you like best about the product?
The team listens to my pain points and fixes them. I can ping them directly on Slack if needed.
What do you dislike about the product?
Keyboard shortcuts are missing. I want to be able to navigate Common Room like Gmail.
What problems is the product solving and how is that benefiting you?
Allows me to keep tabs on our champions and ensure they don't churn. It's hard to find champions and very easy to lose them.
Straightforward tool to solve complicated issues
What do you like best about the product?
There are several tools these days that allow you to collect the public information available on various community platforms, but Common Room goes above and beyond, making it easier to not only correlate all of those different member profiles, but also segment them into particular groups, alert your team when something interesting happens, and keep track of when someone might be losing interest.
What do you dislike about the product?
One of the only UX issues I've had is the search filters appear to be different in different views, which means what I'm looking for isn't always in the same location. However, every time we bring up an issue (whether it's UX-related, a bug, or a feature request), the team is quick to reply and often quick to turn around a solution as well!
What problems is the product solving and how is that benefiting you?
Common Room is finally giving me answers about the actual, tangible value that the community platforms and programs are providing to the business goals. I've always known it's valuable, but rarely have I been able to point to specific actions and show the direct correlation. It's a great feeling!
Fantastic data and insights for community managers and builders
What do you like best about the product?
Common Room gathers insights across all our community touchpoints and aggregates them in a user-friendly way. I'm able to distill insights across geographies, communication channels, customer sentiment and engagement. I'm a daily Common Room user, and it helps me to level-up every engagement I have with our biggest fans and advocates.
What do you dislike about the product?
The platform continues to grow and evolve, and I appreciate how responsive the Common Room team has been in actioning ideas or timelining these out into a future roadmap.
What problems is the product solving and how is that benefiting you?
By aggregating customer data across many different touchpoints, we're able to see a fuller picture of our community. Ultimately, it helps me to be a better in-tune with the needs of our community and customers, but in a simple and scaled way.
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