Common Room - Customer Intelligence Platform
Common RoomReviews from AWS customer
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Common Room has been great to connect with our PLG users where they exist
What do you like best about the product?
Common Room's Ease of USe and Customer Support is world class. I like how seemlessly Common Room connects to the existing tools we use like Apollo, Linkedin, Slack, etc. For us, connecting Common Room to our internal Database to help enrich user info from our platform is a massive unlock.
What do you dislike about the product?
I feel like there is still a lot of room to grown in terms of consistent platform stability, especially in the case of running advanced AI features like Ask RoomAI.
What problems is the product solving and how is that benefiting you?
We have a large list of platform sign-ups who are just gmail's. Common Room helps enrich this info and provide us details on who is signing up. Additional, Common Room helps target our outreach by allowing us insights on what information is most relevant to any prospect, for outreach.
Great Platform to Align Marketing and Community
What do you like best about the product?
I like that you can have all the communication in one place, that you can sort and analyze trends much faster and more efficiently. Its also good to have in depth reporting where you are able to combine marketing data with data on community, which gives many opportunities for insights and future planning.
What do you dislike about the product?
So far I don't have things that I do not like.
What problems is the product solving and how is that benefiting you?
It's giving me insights into what matters to our community, which accounts are more active and should have a bigger focus but the biggest problem it's solving is combining data from multiple platfroms in one place in an organized way with reporting that allows you to spot trends and analyze the data easily.
A great platform for connecting community
What do you like best about the product?
I like the ability to be able to sort and filter through the communities
What do you dislike about the product?
UI is not easy to navigate and requires trainings as it is not inutitive
What problems is the product solving and how is that benefiting you?
We are looking to understand who are community is and how active they are in the space.
An intuitive tool for managing your social media and online community.
What do you like best about the product?
1. Segments: The segment feature is one of the best feature to categorize your community members based on multiple criteria and each criteria is an important factor for evaluate a members personas based on the activity.
2. Members Tags: This is a very cool feature that shows you the influence stage of members on social media. These tags allow you to target members based on their social media presence.
3. Workflows : Workflow are also an very good feature to update your memebers and content with automation. It also allows you to connect with Slack which is very helpful
4. Easy to Add Multiple Social Media and Communtiy sources
5. Strong Customer support, All team members are very knowledgable about the product and customer use of product
6. Ease to implement, the implementation is very quick you can do this as quick as you are on call with your rep.
7. Easy to Integrate with Slack
2. Members Tags: This is a very cool feature that shows you the influence stage of members on social media. These tags allow you to target members based on their social media presence.
3. Workflows : Workflow are also an very good feature to update your memebers and content with automation. It also allows you to connect with Slack which is very helpful
4. Easy to Add Multiple Social Media and Communtiy sources
5. Strong Customer support, All team members are very knowledgable about the product and customer use of product
6. Ease to implement, the implementation is very quick you can do this as quick as you are on call with your rep.
7. Easy to Integrate with Slack
What do you dislike about the product?
The Notifications sent to personal channels are very old styled in Team Alerts, there should be more options to style the messages notification to the external apps.
What problems is the product solving and how is that benefiting you?
With Common Room, we have the ability to track the social media influence of our community members, as well as their impact on the industry. The member profile feature in Common Room enables us to monitor user activities across multiple channels.
Great product for growth and DevEx teams
What do you like best about the product?
Common room makes it easy to keep an eye on your community and promote healthy engagement.
What do you dislike about the product?
At times, functionality isn't obvious. Our onboarding experience was bumpy, too.
What problems is the product solving and how is that benefiting you?
It's helping us understand our community demographics.
Great product, great support, good job
What do you like best about the product?
Common room is undoubtably the best solution for gathering insight and data from all of your channels in one common place, their service does more than advertised, their support is extremely hands on, great experience all the way around. Product was easy to use, easy to integrate into our services and is something that if used every day could be an insanely valuable tool to any company with multiple channels.
What do you dislike about the product?
Pricing, but to be fair-I think the prodiuct is worth the price just wish there was lower cost plans with less features.
What problems is the product solving and how is that benefiting you?
Being able to manage our users wants and needs across many platforms.
Great Insights and wonderful team
What do you like best about the product?
Connecting all accounts and user touchpoints.
What do you dislike about the product?
No features that I dislike. A wishful feature would be to easily allow editing a member company and segment column.
What problems is the product solving and how is that benefiting you?
Common Room is helping with solving lead intelligence. The understanding of where a user came into the marketing funnel and how active they are is crucial to building and engaging with our customers.
Unlocking User Insights and Streamlined Support with Common Room
What do you like best about the product?
Common Room provides you with the opportunity to discover previously unknown user segments. It enables you to collect highly valuable insights and gain a deeper understanding of the organizations and buyer personas engaging with your product. I also appreciate the ability to create segments of individuals, which can then be prioritized for further outreach.
I've never encountered any issues when reaching out to Customer Support, and I've consistently found them to be exceptionally helpful.
I've never encountered any issues when reaching out to Customer Support, and I've consistently found them to be exceptionally helpful.
What do you dislike about the product?
If I had to pick one thing it is that I have to Sign into GitHub prior to logging into Common Room..
What problems is the product solving and how is that benefiting you?
Common Room assists me in gaining a clearer understanding of our buyer segments, identifying potential companies within our Ideal Customer Profile (ICP), and gauging the extent of usage within organizations utilizing our platform.
Common Room is interesting to explore users coming to the platform
What do you like best about the product?
The information it gives from the users.
What do you dislike about the product?
I would like to be able to track pages visited by the users (e.g. docs, etc.)
What problems is the product solving and how is that benefiting you?
Once in support check if the user that ask questions on support belongs to an ICP.
Perfect tool for understanding your community, users and their behaviour
What do you like best about the product?
The cross-channel identification, trends and stats
What do you dislike about the product?
Nothing yet. So far it suits all our current needs.
What problems is the product solving and how is that benefiting you?
Common Room is making our various sources within our user community managble and accessible.
We run most of our interactions via common room directly - keeping our response times low and our responses accurate.
Shoutout to Steven Yum for the very smooth onboarding.
We run most of our interactions via common room directly - keeping our response times low and our responses accurate.
Shoutout to Steven Yum for the very smooth onboarding.
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