Common Room - Customer Intelligence Platform
Common RoomReviews from AWS customer
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The BEST community operations tool
What do you like best about the product?
The team is insanely responsive and helpful. Any time I need help to build something, I get a response within minutes and typically can schedule a meeting within a couple of days (if not hours) to resolve the issue.
CommonRoom also has the best and most complete options for community reporting, operations, and listening. They are truly considering how best to showcase business value of community in a way that makes sense for your stakeholders and partner with you to achieve your specific use case.
CommonRoom also has the best and most complete options for community reporting, operations, and listening. They are truly considering how best to showcase business value of community in a way that makes sense for your stakeholders and partner with you to achieve your specific use case.
What do you dislike about the product?
It doesn't have all of the integrations I want to use yet. Zapier integrations often break (but that could be user error). This limits my ability to derive great value from CommonRoom, but I know they are actively working to expand their integrations.
What problems is the product solving and how is that benefiting you?
Common Room helps me solve for demonstrating the business value of community. This benfits me by making resource asks easier as we try to grow and expand our programs.
Intuitive tool that finally helps to provide true understanding of your community
What do you like best about the product?
An easy-to-use tool that provides extreme clarity on what's happening in your community, with an easy way to identify engaged members and companies. My favorite features include the "Team Alerts" and "work flows", which help to automate high-touch tasks and make them highly scalable.
Also, the team is great and super knowledgeable. They are real community experts. Not only do you get a solid tool, but a group of experts who can guide you along the way.
Also, the team is great and super knowledgeable. They are real community experts. Not only do you get a solid tool, but a group of experts who can guide you along the way.
What do you dislike about the product?
No real complaints besides small design improvements.
What problems is the product solving and how is that benefiting you?
Common Room is helping to consolidate all our community touchpoints in one place so we can have a holistic view of what's happening in our community. This kind of information helps us to make more informed decisions for the betterment of our community and business.
Deep, actionable community data - far better than competitors
What do you like best about the product?
The data is robust and valuable, presented in a way that makes it practical and useful. The dashboard provides powerful tools for community managers that can really make an impact.
What do you dislike about the product?
I suppose this comes with the territory of providing this kind of data, but the dashboard is large, so can be complex to navigate at first. Once you get used to it, it's mostly fairly straightforward though.
What problems is the product solving and how is that benefiting you?
We manage multiple communities and need data to be able to make decision about program and platform implementations. This is valuable for our in-house communities as well as our clients. Common Room solves the problem of not knowing who is in our community, where theyc ome from, and what they are doing.
Great product if you have a multichannel rapid-growing community!
What do you like best about the product?
- Ease of use,
- Automatic workflows,
- Lots of integrations,
- A lot of members details.
- Automatic workflows,
- Lots of integrations,
- A lot of members details.
What do you dislike about the product?
- No "real" custom reporting,
- No possibility to edit preset tags
- No possibility to edit preset tags
What problems is the product solving and how is that benefiting you?
Outreach/Community engagement/Audience segmentation
More helpful everyday
What do you like best about the product?
I love that it is one of the rare tools that can show value of a community on both a qualitative and quantitative level, provide actionable insights, and even assist with actioning those insights through features for community management and engagement.
What do you dislike about the product?
The way they handle data is tricky (i.e., what counts as a "community member" isn't always clear or helpful), and I'd love a little more flexibility to customize the data and fields easily without requiring help from their team.
And while they work fast to iterate and add new features, there is still room to grow regarding their UI. It's not very intuitive right now and I've found there are a lot of features that I needed, but just weren't surfacing organically.
And while they work fast to iterate and add new features, there is still room to grow regarding their UI. It's not very intuitive right now and I've found there are a lot of features that I needed, but just weren't surfacing organically.
What problems is the product solving and how is that benefiting you?
Common Room has helped track community ROI across social platforms, providing visibility into community members across those platforms, and helping us identify leads based on persona.
Invaluable tool for running a COSS community
What do you like best about the product?
The amazing thing about common room is that it is essentially just aggregating data that is already there and accessible in some form, but the insights that emerge are just incredibly useful.
What do you dislike about the product?
I don't really have any significant complaints about it. The only slight niggle I run into is that I seem to need to authenticate more often than I'd like - I'd prefer it if my session stayed active for longer.
What problems is the product solving and how is that benefiting you?
I run a startup based on commercial open source software. Our community revolves around a few important channels - Slack, Github, LinkedIn and Twitter. Common Room allows me to get an overview of what is happening across all of these channels, and more importantly gives me context about _who_ is saying what.
Concrete example: one of the ways we develop our business is to partner with web development agencies. With Common Room, we can instantly see what agencies have a number of people in our community, and what they are saying. Another thing we do is offer support for large entprises. Likewise, we can consult Common Room to see what prospects there are to reach out to.
Thirdly, when I engage with someone on e.g. Slack, I'll often quickly look them up on Common Room to get the full context of who they are and how is the best way to help them out.
Concrete example: one of the ways we develop our business is to partner with web development agencies. With Common Room, we can instantly see what agencies have a number of people in our community, and what they are saying. Another thing we do is offer support for large entprises. Likewise, we can consult Common Room to see what prospects there are to reach out to.
Thirdly, when I engage with someone on e.g. Slack, I'll often quickly look them up on Common Room to get the full context of who they are and how is the best way to help them out.
Common Room is the best tool for scaling your community
What do you like best about the product?
Common Room gives us insights into our community members' conversations and feedback across platforms, allowing us to better understand and meet their needs, as well as surface our product champions. Before Common Room, we were not easily able to determine who they were or where they were located. Common Room is flexible enough that we can manage both a user and a developer community from one tool, and the ability to categorize and browse conversations by category has been helpful for both communities. Setting up the Intercom integration has helped the community team see any technical issues members are dealing with seamlessly as part of our day-to-day process allowing us to respond faster and in a more personalized way. Support has been great and they are constantly adding and refining features so our capabilities keep growing.
What do you dislike about the product?
Automated categorization for non-technical conversations doesn't seem to be as accurate, but this may be because the language being used is less specific.
What problems is the product solving and how is that benefiting you?
Identify product champions - Common Room tracks our members across platforms so we can see the true scope of their advocacy
Drive community activity + build relationships with less effort - automated workflows allow one person to do tons of outreach with little efffort
Drive community activity + build relationships with less effort - automated workflows allow one person to do tons of outreach with little efffort
Putting a bow on KPIs and strategy
What do you like best about the product?
What really drove me to commit to common room was how it supporting our metrics strategy with impact scores and segments. These tools support metrics and forward looking planning.
What do you dislike about the product?
There is so much functionality it can be hard to create focus across the team. Some of the features are interesting, but might not deliver value overall. So we have to be deliberate in avoiding vanity metrics and information overload.
What problems is the product solving and how is that benefiting you?
The first problem we solve with Common Room is standardized metrics that allow us to view the community value in a consistent way. The second use case is discovery. When we have a hypothesis about community behavior we will turn to common room to help validate/invalidate that hypothesis.
Fantastic tool for anyone building or managing a community
What do you like best about the product?
Seeing a unified view of a "person" in our community across channels is invaluable. It lets us understand where our community is and who the biggest influencers and contributors are.
What do you dislike about the product?
The old adage "garbage in, garbage out" applies as it would for any tool. You have to manage your sources carefully, and some sources, by their very nature, give more or less accurate data. While improving constantly, this is the number one thing (timely correct information) that could be improved.
What problems is the product solving and how is that benefiting you?
Common Room allows us to have one central pane of glass for our entire community - be it from Discord, Twitter, LinkedIn or various other sources, Common Room is the common place we can see activity across our community.
Ultimate time-saver for community professionals
What do you like best about the product?
It has saved my teams and I a lot of time. Traditional online community management requires managers to monitor channels 24/7. With CR, you can be more proactive instead of reactive. You get access to insights that are more meaningful than other monitoring platforms. You also save time on manually entering contact data -- a huge pain in the past as a community professional.
What do you dislike about the product?
Very little. I just wish for some features like: (1) capturing and categorizing scraped content into categories like Videos, Forum Posts, Blogs, etc. (like Brand24 does); (2) embedded ChatGPT to get more meaningful answers around data captured in CommonRoom
What problems is the product solving and how is that benefiting you?
Managing multiple communities (an ecosystem) within the blockchain space. Can't be across them all, but with CR, you can go to conversations that are most impactful on the brand.
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