Sugar Sell Standard
SugarCRMReviews from AWS customer
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Good and easy to Manage
What do you like best about the product?
I like SugarCRM Solution suite as because it provides us wide number of features like sales, support, marketing in one place.
It is easy to use and quite easy to implement and integrate it with tools like other ERP system.
Its customer support is much helpful and responsive.
Overall the frequency of use is high because of its features.
It is easy to use and quite easy to implement and integrate it with tools like other ERP system.
Its customer support is much helpful and responsive.
Overall the frequency of use is high because of its features.
What do you dislike about the product?
I had good experience with SugarCRM and there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
It helps in managing customer data and sales that is quite difficult without it.
As it has good interface and single unified platform to manages all these things.
As it has good interface and single unified platform to manages all these things.
A Flexible CRM with a Steep Learning Curve
What do you like best about the product?
What I appreciate most about SugarCRM is its incredible customization and flexibility. While many CRMs have a one-size-fits-all feeling, you can truly customize it according to your business needs. We have been able to add and modify fields, screens, and even whole modules to fit our company's specific workflow. Plus, it has some pretty powerful reporting and forecasting capabilities, which adds value for my team. The ability to pull a report in seconds, with just a few clicks, has given us great visibility into our sales pipeline, as well as interactions with customers. I very much appreciate the support from the customer support team, as they are very responsive. If we experience issues they are helpful.
What do you dislike about the product?
I think the biggest downside is the learning curve. For those who aren't highly tech savvy, new users may get overwhelmed with the interface. The backend navigation to create reports and dashboards is not always intuitive, then once you feel comfortable, it takes a fair amount of training and practice to really understand all the nuances of the software. The customization is a pro, but it truly can be a con if you aren't careful. If you don't have a good plan, you can easily get lost in all the options. I also wish the free version was more robust; it would be a great way for people to actually have true exposure to the software without needing to pay for access.
What problems is the product solving and how is that benefiting you?
SugarCRM is addressing the challenge of a cluttered, inefficient sales process. In the past, we had customer data dispersed across various spreadsheets and platforms, making it extremely difficult to assemble an entire picture of a client. Now our software has centralised all customer data and standardised our processes, which has improved our workflow for managing a sales pipeline. This saves me a ton of time and effort compared to a time-consuming data entry, and tracking position. It has allowed my team to now build relationships and close deals, rather than engaging in administrative activities. The automated processes have improved visibility and reporting, leading to better decisions and improvements—resulting in a more active and successful sales team!
the customization is top-notch—I can tweak dashboards and workflows
What do you like best about the product?
Hands down, the customization is top-notch—I can tweak dashboards and workflows to fit our retail cycles without much hassle. Integration with email and our POS systems is smooth, so tracking customer interactions from store visits to online buys feels effortless. The AI insights for lead scoring have helped us prioritize hot prospects, boosting our close rates a bit.
What do you dislike about the product?
But man, the learning curve is steeper than I expected, especially for our non-tech sales reps who grumble about the interface being cluttered. We've run into bugs with mobile app syncing on occasion, which messes up on-the-go updates. Pricing adds up quick with extra modules, and support response times arent always speedy unless you pay for premium.
What problems is the product solving and how is that benefiting you?
Were tackling our fragmented customer data that used to live in spreadsheets and separate tools, leading to missed opps and duplicate work. Now, everything's centralized, so sales forecasts are more accurate and we can personalize pitches better. Its cut down on admin time bigtime, letting reps focus on selling instead of data entry.
Highly Customisable CRM That Scales
What do you like best about the product?
Its mobile applications (iOS and Android) are also advantageous for remote teams, keeping productivity seamless beyond the office. It also offers exceptional flexibility and customisation. Whether it’s tailored modules, workflows, or dashboards, we were able to mold the platform to fit our unique business processes, not the other way around
What do you dislike about the product?
The learning curve is steep, especially if you're doing deep customisations, requiring dedicated training and technical support.
What problems is the product solving and how is that benefiting you?
SugarCRM helped us centralise sales, service, and marketing data into a single, scalable ecosystem. Automation of workflows and unified customer views have improved operational efficiency and customer experience across departments.
SugarCRM Solution Suite
What do you like best about the product?
SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.
What do you dislike about the product?
The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.
What problems is the product solving and how is that benefiting you?
It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.
Reliable
What do you like best about the product?
They are very confident in what they do and they are doing it very fast. There is always very little of what I have to explain.
What do you dislike about the product?
I don't think there is anything I don't like about this software
What problems is the product solving and how is that benefiting you?
Sales analysis, product performance, customer performance
Positive experience
What do you like best about the product?
It links our existing legacy system and shows great intuitive reporting and visuals for tracking
What do you dislike about the product?
It does the job required i havent got much to dislike
What problems is the product solving and how is that benefiting you?
Shows wide range of data and reporting, assists tracking of opportunities.
Experience with Sugar CRM
What do you like best about the product?
Pipeline Management of Opportunities and integration with MS Outlook
What do you dislike about the product?
I haven't found any dislikes about Sugar CRM in my experience
What problems is the product solving and how is that benefiting you?
Opportunity and pipeline management
perfect
What do you like best about the product?
easy use and makes you familiar with the process get used to it easily
What do you dislike about the product?
some bugs that may interrupt our work flow
What problems is the product solving and how is that benefiting you?
nothing
Maximizing Customer Success with SugarCRM Sell: A Powerful, Streamlined Tool with Room for Growth
What do you like best about the product?
I like Sell's user-friendly interface, powerful automation features, and centralised customer data that make it easier to manage accounts and track customer health. The customisable dashboards and robust reporting tools help you make data-driven decisions, while automation saves time and ensures no client is overlooked. Plus, its integration capabilities streamline workflows, making your team more efficient in driving customer success and satisfaction.
What do you dislike about the product?
Advanced Reporting & Analytics: Although the reporting tools are powerful, more advanced analytics features like predictive modeling or deeper insights into customer behavior could be beneficial for teams focused on long-term success and strategy.
What problems is the product solving and how is that benefiting you?
SugarCRM Sell is helping the customer success team by streamlining account management, automating routine tasks (like follow-ups and renewals), and providing a clear, centralised view of customer data. This reduces manual effort, minimises the risk of overlooking important customer interactions, and helps identify potential issues early—ultimately improving response times and boosting customer satisfaction.
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