Sugar Sell Standard
SugarCRMReviews from AWS customer
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Fairly priced but not very integrated compared to other CRM
What do you like best about the product?
Fairly priced and good customer service for customization etc
What do you dislike about the product?
Not very well integrated - can not get reports on excel which can be easily digested
What problems is the product solving and how is that benefiting you?
Cross border sales team - so was important for us to keep track of accounts etc
Recommendations to others considering the product:
Inexpensive yet not very well integrated
Sugar CRM not suitable for Small companies
What do you like best about the product?
I asked why do we have to go through this as a new customer as its not in anyones interest and was told because they can. The initial sales agent Amara Cole was nice but promised lots of stuff that was never delivered
What do you dislike about the product?
They passed us onto a so called Elite partner to implement system and despit spending over EUR65000 we are left with no system and all efforts to get help from Sugar have been ignored. They only take large corperate accounts seriously from my experience and their actions nearly put our company out of business. Luckily we found another system to bail us out and we are back on track but no thanks to Sugar.
What problems is the product solving and how is that benefiting you?
We had a big Tax problem on our profits but with Sugar we were soon in minus and over lots of losees to write off on Tax
Recommendations to others considering the product:
dont use it unless you are a really big Company with lots of licenses
Intuitive and Highly customizable!
What do you like best about the product?
Customizing to our needs - down to the core!
What do you dislike about the product?
Needs extra tool for Marketing-Automation - and there are lots of solutions integrated with SugarCRM.
What problems is the product solving and how is that benefiting you?
We growed our Business from 0 to an 8-digit number of business-revenue.
Recommendations to others considering the product:
If you want to enable your sales-organisation you want to go with SugarCRM. And connect it to a Marketing-Automation-Suite and you have Sales and Marketing aligned. That's all!
Great CRM and Easy To USE
What do you like best about the product?
I like its ease of use and the fact that you can add as much information as you want to the contact files
What do you dislike about the product?
I wish that more companies would integrate their software to Sugar.
What problems is the product solving and how is that benefiting you?
Account and project tracking and closing more orders.
Horrible CRM system, very dated and not user intuitive
What do you like best about the product?
Reminders and how it is easy to customize your home page to fit your needs
What do you dislike about the product?
Not smart system, you have to know exactly how an account is spelled to look up account. Example if your account is J.Smith and Company it wouldn't find J Smith you would need the . For it to pull , so lots of errors and opportunities to have double accounts and such
What problems is the product solving and how is that benefiting you?
Interior Designer/Architect Sales
Recommendations to others considering the product:
Look for a more intuitive and smarter crm system
simple to use
What do you like best about the product?
Easy navigation for simple task/ profile updates etc.
What do you dislike about the product?
Takes quite a few clicks to complete a task.
What problems is the product solving and how is that benefiting you?
Help to keep my clients/POC's organized , up to date and to remind me who to reach out to when. Retains all notes for each individual POC
Recommendations to others considering the product:
If you do not need anything big and fancy- this works great for sorting information on clients.
Everything you need, nothing you don't
What do you like best about the product?
I like the ability to strip the CRM down to just the tools that are important to each user. This helps with productivity as well as adoption for new employees.
What do you dislike about the product?
Sometimes the modules can be a bit tough to edit on your own.
What problems is the product solving and how is that benefiting you?
Better tracking of deals through the various sales stages as well as more organized data for contact points with customers and prospects.
Simple CRM solution
What do you like best about the product?
Sugar is a simple and straight forward CRM solution especially for startups
What do you dislike about the product?
Sugar is unable to integrate with many other applications and software.
What problems is the product solving and how is that benefiting you?
Better customer engagement
Recommendations to others considering the product:
Good for small medium businesses but not enterprise quality
Slow and cumbersome
What do you like best about the product?
Lots of options for customizing, but requires time to deploy. I do like the email notifications with shortcut links to the cases/Account.
What do you dislike about the product?
Too hard to navigate. We get errors on a daily basis. If you fill in certain fields together, it errors our every time. our Sugar rep has not been able to figure it out.
What problems is the product solving and how is that benefiting you?
Case management for software development. EVerything is stored in one place.
Recommendations to others considering the product:
This product is not easy to navigate. You have to make several clicks to get where you need to go. There are many other products out there that work better, in my opinion.
Sugar CRM Review
What do you like best about the product?
Easy to use. I was able to access the information about contacts, leads etc
What do you dislike about the product?
Slow, takes time to load the page. I checked with different internet to see if the issue was with my connection but that wasnt the case.
What problems is the product solving and how is that benefiting you?
Accessing my contacts and leads from anywhere.
Recommendations to others considering the product:
If something can be done to make it work faster! will b e great
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