Sugar Sell Standard
SugarCRMReviews from AWS customer
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Good, but complicated interface
What do you like best about the product?
It's nice to be able to customize your homepage with all the widgets and reports you'd like.
What do you dislike about the product?
Sometimes the reporting functionality isn't completely intuitive, so just be careful that you might misconstrue your own data.
What problems is the product solving and how is that benefiting you?
We use SugarCRM to track day-to-day outreach tasks as well as run reports for our marketing team. We also use it to segment audiences.
Easy but Limited
What do you like best about the product?
Ease of use is pretty much idiot proof.
What do you dislike about the product?
Limited cross functionality to different departments
What problems is the product solving and how is that benefiting you?
Customer Sales
Recommendations to others considering the product:
SalesForce
It helps us with tracking the status of our claims
What do you like best about the product?
The workflow is laid out logically and includes what we need.
What do you dislike about the product?
The user interface could be made to look more friendly and less cluttered for someone who is not a regular user of computer software which would make it look more inviting.
What problems is the product solving and how is that benefiting you?
We track all of our claims as well as the usual customer contact info, referrals, and relationships.
So limited in potential
What do you like best about the product?
We were able to work with the software for awhile. During that time we were able to grow and not invest so much in a much needed database. We were able to save for bigger better software while Sugar was in place.
What do you dislike about the product?
Not user friendly, stupid little mistakes made it harder for employees to use.
What problems is the product solving and how is that benefiting you?
We defiantly needed a central data base in our business. This did that in a cheap way until we were able to purchase what works best.
Recommendations to others considering the product:
If you need something now and on a budget it works just fine. If you want to expand your company get something easier to use. super hard to train someone on.
Great configuration and customization abilities
What do you like best about the product?
The ease of system configuration and having the ability to customize the product to meet my clients' needs.
What do you dislike about the product?
Inability to view parent records from a child record without leaving the child record view.
What problems is the product solving and how is that benefiting you?
I solve a number of business problems for multiple clients, but in general, taking a qualified lead and shepherding it through to a completed sale.
Great CRM - but it isn't end-user ready (most don't know that)
What do you like best about the product?
Well, it can be end user ready, but really is an open source solution that a vendor would customize for your needs. I like that there are no licensing requirements that get costly as you grow your user base.
What do you dislike about the product?
That it requires customizations that are beyond end-user capabilities.
What problems is the product solving and how is that benefiting you?
CRM solution for customer relationship management.
Recommendations to others considering the product:
Just doesn't have the breadth of integrations available to Salesforce and Zoho CRM
Best CRM for your money!
What do you like best about the product?
This CRM is great. It can do most of the things the major players can do at a fraction of the cost. Reporting is great, dashboards are appealing and I can keep track of my entire business.
What do you dislike about the product?
I heard that integrations were very expensive. A lot of things had to be customized, so we had to miss out on some features, such as quoting and billing.
What problems is the product solving and how is that benefiting you?
Tracking sales and managing my book of business.
Great, but room for improvement.
What do you like best about the product?
Great for keeping track of customers and being reminded of important info regarding interactions
What do you dislike about the product?
Frequent crashes while uploading large amounts of information
What problems is the product solving and how is that benefiting you?
See above
Flexible and faster
What do you like best about the product?
The power about customization, flexible integration
What do you dislike about the product?
Tha graphucs and fieles relates with imagen & pics
What problems is the product solving and how is that benefiting you?
Process optimization, deploy diferente sales cicles
The most affordable CRM
What do you like best about the product?
The first thing to mention is the price, it's unbeatable and appreciated. Then, I really liked that the open-source CRM can be easily customized from the start. It is a feature-rich CRM solution that is also more affordable than some of the larger CRM solutions. It allows you to integrate with the best automated email marketing services, which is great if you work in marketing.
Additionally, if you are willing to pay a little extra money to a third-party Sugar provider, the options are endless when it comes to customizing your CRM to meet more needs.
Additionally, if you are willing to pay a little extra money to a third-party Sugar provider, the options are endless when it comes to customizing your CRM to meet more needs.
What do you dislike about the product?
I found it complicated to learn how to handle, there are many different ways to use the software. It is difficult to learn to use for someone who does not have much experience with software. Also, I must comment that the search function has left much to be desired, at times I have had to repeat the search several times and it struggles to find it, even knowing it is in the database.
What problems is the product solving and how is that benefiting you?
Using SugarCRM provides the opportunity to plan and forecast better. It also gives our entire team more visibility whether inside or outside the office. The management and mapping of business processes are handled in our internal CRM, and we are very satisfied. We measure sales and operations metrics very easily, being able to obtain a globalized view of our company.
Recommendations to others considering the product:
I recommend watching some usage tutorials beforehand.
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