Sugar Sell Standard
SugarCRMReviews from AWS customer
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SugarCRM - Better than SalesForce
What do you like best about the product?
easy of use. user friendly and robust. Can easily be customized so that it can be used in any organization.
What do you dislike about the product?
Only displays 30 records at a time, need to scroll down and click instead of auto fill. Looking for better integration with our automation.
What problems is the product solving and how is that benefiting you?
Needed a CRM tool that would help our organization track leads, projects, contracts. This is a great tool that has helped our sales, marketing and operations communicate better and remotely.
The "glue" for our information architecture
What do you like best about the product?
Sugar allows us to house all our core data with REST API access and at the same time allowing non-technical staff to interact with that same data. This helps us avoid the overhead of IT having to constantly create access points to that data for staff as well as allowing us to create modular RESTful applications quickly.
What do you dislike about the product?
Reporting is a constant struggle until you step into the enterprise level product.
What problems is the product solving and how is that benefiting you?
Sugar has allowed us to create a "single answer" for our data points. Prior to our integration we have the same data points in multiple systems which would eventually become out of sync. An indirect result being that our reporting got more accurate and a culture shift occurred where now staff are confident about the data they are looking at.
Recommendations to others considering the product:
Be prepared to train your staff to cover two key roles (the number of people in each role will depend on your side). You need someone who can play the role of Sugar Admin, this person will handle the massive amount of options and configuration items in Sugar, the data relationships, reports, automatic rules, etc. The other role is that you need your developers trained in how to interactive with the Sugar API and table structures, while the structures do make sense they are not simple in nature.
Takes work to customize, but you can really make it your own
What do you like best about the product?
I used Sugar as a sales rep in a real estate company, so I didn't have a lot to do with the building-out phase. Still, I think what I liked most was that the directors were able to really customize everything, even down to the actual words used for a "closed" deal or a "warm lead" -- they could use whatever nicknames and lingo they wanted. That made it so much easier to use the software within the context of the company.
What do you dislike about the product?
It seemed that there were times that we really needed to make changes to the way Sugar was being implemented, but the directors weren't able to because they didn't have the necessary tech knowledge. That could be said for other CRM's as well, but I think it was a particularly acute issue with Sugar.
What problems is the product solving and how is that benefiting you?
SugarCRM helped me keep track of a very busy client list during Chicago's high-season for apartment rentals. We had dozens of leads coming in and out on an hourly basis from several different sources, and each one was looking for a different type of apartment in a different neighborhood at a different price point. SugarCRM gave as the tools to keep it all straight.
Recommendations to others considering the product:
The #1 recommendation is to be prepared to spend some time -- and possibly money -- building it out and customizing it to fit your exact needs.
Good system for smaller company
What do you like best about the product?
It's easy to use and self explanatory. It's easier to customize the way you need it to for your business purpose.
What do you dislike about the product?
Can be cumbersome and slow as company increases number of uses
What problems is the product solving and how is that benefiting you?
Leads can be categorized as you wish and can breakdown data to your requirements
Recommendations to others considering the product:
Make sure you take a demo as each company is different.
Long Road
What do you like best about the product?
Reports can be insightful when the system is set up properly.
What do you dislike about the product?
Problems after a version update has cost us time and confusion. Still working out some of the issues-- hard enough just learning how to do it and putting the internal processes into place in our company. The license is expensive--we can't afford to bring everyone on board, so that is difficult for contact management.
What problems is the product solving and how is that benefiting you?
Track sales and customers, projection reports.
Recommendations to others considering the product:
Think about your business goals before committing.
SugarCRM Community OpenSource
What do you like best about the product?
Allows you near full customizability with an open source platform. It integrates well with almost anything that can use web services.
What do you dislike about the product?
The costs to build and maintain the open source platform and process flow and utilities adds up to higher than just purchasing a pre-built and supported CRM. The non-Community version is still lacking though as it is too much 'one size fits all' to be useful to our organization.
What problems is the product solving and how is that benefiting you?
.needed a location to store actionable data on our customers that would allow us and our sales team to better market and support them
Recommendations to others considering the product:
If you need a CRM, you should pay for one out of the box, not try to build it. If you are looking to start building before you need, then this is a great option. I would recommend either hiring someone that has done this before or to pay for a third party partner to build and service this system for you.
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