Xoxoday Empuls (IN)
XoxodayReviews from AWS customer
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Helping me on the errors I encountered
What do you like best about the product?
The support response was good. Exact time of resolution. Follow ups was a HUGE PLUS!
What do you dislike about the product?
None, at first I thought that they wouldn't mind about the errors I sent yet it turned out to be exactly opposite!
What problems is the product solving and how is that benefiting you?
Its about tickets and its errors. It benefits me a lot because of how fast and accurate the solution is.
Good customer support
What do you like best about the product?
Interactive User experience
Good customer support
Good customer support
What do you dislike about the product?
Nothing found dislike, no negatives .
NA
NA
What problems is the product solving and how is that benefiting you?
I faced the technical issue while redeeming the voucher I reached to the tech team, they responded very quickly and helped me to redeem my voucher
The response of my email was very quick
What do you like best about the product?
It is very helpful to resolve issues related to reward incentives and my query was resolved quickly it was very helpful and easy. It was easy to integrate with them and easy implementation of problem solution. They have good features.
What do you dislike about the product?
I liked it overall nothing seemed like a problem it was easy to use
What problems is the product solving and how is that benefiting you?
It solved my problem of not been able to see my reward code and they resolved it quickly and efficiently
Excellent & Prompt Customer Service
What do you like best about the product?
I had placed an order for an item and I was facing some issues in having it reedemed. I contacted the custome service via email and they were amazing in helping me to have the issue resolved on priority.
Their prompt response helped me alot as this item was very important and had to be delivered on the same day that I had placed an order on.
Their prompt response helped me alot as this item was very important and had to be delivered on the same day that I had placed an order on.
What do you dislike about the product?
There is nothing that I dislike about Xoxoday Plum as they have helped me very promptly
What problems is the product solving and how is that benefiting you?
Xoxoday plum is making it easy for employee recognition
Smooth
What do you like best about the product?
They were able to address the issue I had with claiming the gift voucher. They provide updates and they make sure your issue will be resolved.
What do you dislike about the product?
Downside is there are some issues redeeming the egift but I know that it's on the vendor's side
What problems is the product solving and how is that benefiting you?
They set proper expectation when to receive the egift and I was able to claim it
Issue Resolved really Quick
What do you like best about the product?
Have good Products to check.
Customer support is good.
Customer support is good.
What do you dislike about the product?
Everything is fine.
it is better to have normal login process.
it is better to have normal login process.
What problems is the product solving and how is that benefiting you?
Normally there are issues with login and incorrect code. My issue is with Code. The team immediately responded and sorted out really quick.
Xoxoday Compass
What do you like best about the product?
We can create all our schemes and can track the impact of schemes easily.
What do you dislike about the product?
When we search any specific scheme we need to apply many filters but as soon we complete our task the screen get started from home page instead of filtered items only.
What problems is the product solving and how is that benefiting you?
Scheme payout calculation makes easily and also the communication for the same is very easy to all users.
Team Xoxoday Empuls has been super helpful in resolving my Metro vouchers non functionality issue
What do you like best about the product?
Attentiveness and quality of representative to listen to understand rather responding generic.
Team Xoxoday Empuls has been super helpful in resolving my Metro vouchers non functionality issue. my issue got resolved with a day. They are highly responsive and listen to your problem attentively.
Team Xoxoday Empuls has been super helpful in resolving my Metro vouchers non functionality issue. my issue got resolved with a day. They are highly responsive and listen to your problem attentively.
What do you dislike about the product?
You should have a calling feature. sometimes it's hard to communicate over emails.
What problems is the product solving and how is that benefiting you?
Team Xoxoday Empuls has been super helpful in resolving my Metro vouchers non functionality issue. my issue got resolved with a day. They are highly responsive and listen to your problem attentively.
Great method of rewarding customers and colleagues
What do you like best about the product?
Fully online service, wide range of opportunities, secure workflow and amazing customer support
What do you dislike about the product?
I believe that the final stages of creating a rewards campaign could be better explained without the need to read through the docu's, but all in all, an amazing platform
What problems is the product solving and how is that benefiting you?
Easy to send rewrads globally to remote custoemrs and employees
Compass feedback
What do you like best about the product?
1.Compass is any easy tool to helps us calculate different type of trade promotion scheme on easy go and we can track the scheme performance at any point of time.
2.Complex scheme can be easily integrated with the tool.
3.Mathematical accuracy in calculating the reward value.
4.Dealer/network can easily judged its performance in terms of lifting and its discount.
5.Manual work is reduced and we can easily clone same type of scheme in one go by changing the period.
6.New feature which was recently introduce where we can edit the metric and plan get auto corrected is helpful for user and saves lot of time.
7.Customer support from there team members are always there. We can easily reach them in one call and they help us in all possible way in sharing there expertise with us to solve problems or creation of schemes
8. Compass help us in daily routine life to solve our business problems by sharing the portal to reach large mass at one go by sharing our discount schemes.
9 compass is mobile freindly and our dealers like a lot.
10 frequency of use...daily we make trade scheme and float in market to push our sales instead of calling every user about informing the scheme.
11 it saves lots of time & energy for the people.
2.Complex scheme can be easily integrated with the tool.
3.Mathematical accuracy in calculating the reward value.
4.Dealer/network can easily judged its performance in terms of lifting and its discount.
5.Manual work is reduced and we can easily clone same type of scheme in one go by changing the period.
6.New feature which was recently introduce where we can edit the metric and plan get auto corrected is helpful for user and saves lot of time.
7.Customer support from there team members are always there. We can easily reach them in one call and they help us in all possible way in sharing there expertise with us to solve problems or creation of schemes
8. Compass help us in daily routine life to solve our business problems by sharing the portal to reach large mass at one go by sharing our discount schemes.
9 compass is mobile freindly and our dealers like a lot.
10 frequency of use...daily we make trade scheme and float in market to push our sales instead of calling every user about informing the scheme.
11 it saves lots of time & energy for the people.
What do you dislike about the product?
1.Sometimes the payout are not automically refresh and as a user we need to refresh/ recalculate the button every time.
2.Month end data get refreshed on 1 of next month as a result we have to delay our working for matching payout on 2nd day.
3.Currently the login portal is taking longer time in sending otp to user.(6-8 min)
4 Sometimes due to technical glitches at back end even if the scheme are made on complete logic payout comes wrong or we need to reclone the same scheme to wait for payout.
5 user dashboard to see simultaneously all scheme in one page is missing.
6 completed scheme cannot be deleted at user is a problem. Option to delete the same ahould be given to user.
2.Month end data get refreshed on 1 of next month as a result we have to delay our working for matching payout on 2nd day.
3.Currently the login portal is taking longer time in sending otp to user.(6-8 min)
4 Sometimes due to technical glitches at back end even if the scheme are made on complete logic payout comes wrong or we need to reclone the same scheme to wait for payout.
5 user dashboard to see simultaneously all scheme in one page is missing.
6 completed scheme cannot be deleted at user is a problem. Option to delete the same ahould be given to user.
What problems is the product solving and how is that benefiting you?
Compass is helping us to reach our scheme to end user on time and saves lot of time energy and effort for our sales teams.
Clear msg is send to end user without any filteration
Clear msg is send to end user without any filteration
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