Pylon
PylonReviews from AWS customer
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Great Tool for connecting Customers
What do you like best about the product?
Its easy to setup an help me manage customer issues well
What do you dislike about the product?
Not much, Everything works great in the platform
What problems is the product solving and how is that benefiting you?
It helps me effectively manage customer with a small team
Great tool for devtool startups!
What do you like best about the product?
Ability to manage everything in slack, communication, support tickets, broadcast etc.
What do you dislike about the product?
There are some challenges because of Slack limitation around broadcasting in slack threads.
What problems is the product solving and how is that benefiting you?
Broadcasting to updates customers about changelogs, feature announcement etc. Better manage support tickets.
Great tracking tool
What do you like best about the product?
That its one place for tacking everything customer support.
What do you dislike about the product?
Another dashboard to look at and the slack integration is okayish.
What problems is the product solving and how is that benefiting you?
Trcaking and ensuring we don't miss any customer requests
Love Pylon!
What do you like best about the product?
At our company, we work very closely with the Pylon team, and they're always receptive to feedback and improving the app based on our recommendations! App is awesome and easy to use, I live and breathe Pylon! Can't imagine my D2D without it.
What do you dislike about the product?
Some new features can be a little bit inconvenient at times, but nothing major!
What problems is the product solving and how is that benefiting you?
Customer Support
Really intuitive and easy to use
What do you like best about the product?
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
What do you dislike about the product?
Takes a little bit of time to get used to and I sometimes bounce in and out between it and the original Slack question, but is definitely worth it when handling Slack requests at scale.
What problems is the product solving and how is that benefiting you?
We need to keep track of customer requests in Slack and respond to them in a structured way without many delays, which is easy to lose track of when working directly in Slack without a great deal of overhead and custom integrations.
The best Support tool for Modern B2B SaaS.
What do you like best about the product?
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our customers how cool Pylon was in helping them scale support. We did a POC for a week and were convinced that the tool was much better and had some great features that would improve our work lives.
The tool is built with so much care and thought that it's a joy to use. How many B2B products can claim that?
Their pace of building features is ridiculous. (Good)
If you are thinking of switching to Pylon and are evaluating it against the competitors, please blindly go ahead with Pylon, and you will thank yourself for that decision.
Please note this is not a paid review, nor has the Pylon team asked me to write this, nor am I incentivised to write the review. Its just an amazing product that more people should use. :)
The tool is built with so much care and thought that it's a joy to use. How many B2B products can claim that?
Their pace of building features is ridiculous. (Good)
If you are thinking of switching to Pylon and are evaluating it against the competitors, please blindly go ahead with Pylon, and you will thank yourself for that decision.
Please note this is not a paid review, nor has the Pylon team asked me to write this, nor am I incentivised to write the review. Its just an amazing product that more people should use. :)
What do you dislike about the product?
The Analytics is a little hard to use. Its great but the UX can get better.
What problems is the product solving and how is that benefiting you?
Scaling the Support for our 100+ Customers across segments
Building the Internal Knowledge Base
Building the Internal Knowledge Base
LOVE THIS APP!
What do you like best about the product?
I’ve “been around the block” in regards to customer service platforms, and after years of trying out different ones, this one sticks! It offers everything I love: a simple, intuitive, elegant UI — both for customers and for my team — as well as all the big and small features we need in order to quickly and comprehensively respond to customers.
What do you dislike about the product?
Honestly nothing I can think of. Hasn’t lacked anything so far.
What problems is the product solving and how is that benefiting you?
In-app chat.
Powerful tool to manage your customers effectively
What do you like best about the product?
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.
What do you dislike about the product?
The performance can be a bit laggy when updating statuses.
What problems is the product solving and how is that benefiting you?
Building announcements on Slack, and managing inbound support requests in a large Slack community.
Game-Changer for Any Growing Company!
What do you like best about the product?
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growing customer base. The standout feature for me is hands down the exceptional support team. They are always listening to feedback and ready to help us with anything we need—true partners in our growth journey. The platform itself is intuitive, and we’ve never encountered any major learning curve or integration headaches, which is a huge plus. Proud to be an early adopter of Pylon!
What do you dislike about the product?
Honestly, I can’t think of anything negative. Pylon has been a seamless experience for our team, and I’ve only got great things to say!
What problems is the product solving and how is that benefiting you?
Pylon is solving the challenge of managing multiple customer interactions efficiently, especially as we onboard new clients almost every day. With external Slack channels for most of our customers, Pylon ensures that we respond quickly to any customer request, helping us maintain a high level of service. Additionally, the In-Chat Widget has been a game-changer, allowing our customers to ask questions right where they are, while seamlessly streamlining everything to a single platform on our side. This has significantly improved our team’s workflow and response times.
Pylon Experience
What do you like best about the product?
It's intuitive to use and easy to create different rules and triggers for tickets to route where they need to. It's helped to standarize customer support requests and processes. Support is responsive and it's a daily tool useful in many scenarios. Integrating with other tools is simple and straightforward
What do you dislike about the product?
Some features could work better such as notifications and reassignment of old chats assigned to offline agents.
What problems is the product solving and how is that benefiting you?
Standarizing customer's issues to be able to manage entire CS teams and gather data from customer's requests to serve them better.
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