Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to setup and structured codebase to manage
What do you like best about the product?
It is open source which helps customise it to extrimity to implement business needs
What do you dislike about the product?
No such downside is there but it takes too long to build even js bundles. It can be optimised in better way.
What problems is the product solving and how is that benefiting you?
It gives business customizable helpdesk solution.
- Leave a Comment |
- Mark review as helpful
Halfbaked. Not Production ready, after 4-5 months of use review
What do you like best about the product?
At first Chatwoot seemed like the best solution on the market (after thorough market research) and the 2nd solution is Intercom.
The pricing is superior and there are no nonsense hidden fees.
I also liked the open-source model since our use case requires high customization, and overall, the features is a good match for us and get the job done without too much complicated unnecessary features.
The pricing is superior and there are no nonsense hidden fees.
I also liked the open-source model since our use case requires high customization, and overall, the features is a good match for us and get the job done without too much complicated unnecessary features.
What do you dislike about the product?
It doesn't seem production ready. We stumbled upon bugs and it feels like the Chatwoot execution is just not as reliable enough for us, we are in the business of providing critical services and we can't allow for such "bugs". Overall, our confident of the Chatwoot execution is of a weak execution.
We still like the features and the open source model but for the meantime switch to another solution and keep an eye for the next 1 year to see if things change.
Some bugs we stumbled upon:
1) The Chatwoot portal disconnects. It means we have to keep opening it up every 15 minutes or so, so it stays connected. In the meantime, if we receive a message we won't be notified. The support says it is a known issue but to us, it seems that they are too much time in the market to allow for such a critical bug and it has been for more than 2 months already. We can't allow it.
2) The mobile phone logs off as well, similar to issue 1).
3) We receive duplicate notifications (instead of one notification we receive 2).
4) I really don't like the CEO answers low-level messages on the portal. Focus on the product instead, I think you should delegate.
5) Bugs when setting up the Chatwoot to integrate with Softr. The script to generate the "Expanded chat" doesn't generate the expanded chat. There is one window that generate the code correctly and another one that doesn't generate it correctly. If you are not aware of it, you will find it confusing why your chat is not in an "expanded" chat state.
Overall, the above just killed our confident to rely on Chatwoot as a critical service provider.
We still like the features and the open source model but for the meantime switch to another solution and keep an eye for the next 1 year to see if things change.
Some bugs we stumbled upon:
1) The Chatwoot portal disconnects. It means we have to keep opening it up every 15 minutes or so, so it stays connected. In the meantime, if we receive a message we won't be notified. The support says it is a known issue but to us, it seems that they are too much time in the market to allow for such a critical bug and it has been for more than 2 months already. We can't allow it.
2) The mobile phone logs off as well, similar to issue 1).
3) We receive duplicate notifications (instead of one notification we receive 2).
4) I really don't like the CEO answers low-level messages on the portal. Focus on the product instead, I think you should delegate.
5) Bugs when setting up the Chatwoot to integrate with Softr. The script to generate the "Expanded chat" doesn't generate the expanded chat. There is one window that generate the code correctly and another one that doesn't generate it correctly. If you are not aware of it, you will find it confusing why your chat is not in an "expanded" chat state.
Overall, the above just killed our confident to rely on Chatwoot as a critical service provider.
What problems is the product solving and how is that benefiting you?
Combining support from multiple channels such as WhatsApp, Livechat and Emails.
Great service
What do you like best about the product?
Free plan is great with integration options better than Livechat.
What do you dislike about the product?
Limited configuration for chat web widget.
What problems is the product solving and how is that benefiting you?
Instant communication with our customers.
A very useful live-chat system
What do you like best about the product?
Our startup has been using Chatwoot for about a year. It has worked very well for our use case. The new features are just added advantages; it was working for us perfectly from the first version itself.
What do you dislike about the product?
No complaints as such. It solves the problem perfectly.
What problems is the product solving and how is that benefiting you?
We signed up on Chatwoot when we wanted a live chat customer support solution. We embedded the chat widget on our website, and it has been a smooth ride ever since.
Promising simple live chat tool
What do you like best about the product?
This tool has most of the basic features you would need in a live chat. It's very flexible, so you can use it either on your website or to reply to messages to a Facebook page or Twitter profile. The setup is very easy to accomplish. Also, it has a self-hosted option, which is very hard to find in similar live chat software.
What do you dislike about the product?
There's still lots of room for improvement. The live chat itself could provide more flexibility in terms of automatic responses or some sort of basic chatbots. Visitor details could also be improved (for example, the visitor location). Other than that, it could also include features to make it easier for the user to send a screenshot.
What problems is the product solving and how is that benefiting you?
Chatwoot is a simple yet effective tool to communicate with visitors and leads from multiple sources, for example the website and social media platforms like Facebook and Twitter.
Recommendations to others considering the product:
If you have someone technical on your team to set this up, then it's a nice simple live chat tool to consider.
showing 1 - 5