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Best tool for Customer Engagement
What do you like best about the product?
Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data and provides valuable insights and the tool is very easy to implement which makes it even more worthy. The customer support team is also very good and they respond to queries fast. The overall integration of the tool with day to day usage helps the organisation to grow fast.
What do you dislike about the product?
Though it is a very good tool, the only thing which could be improved a bit is the UI so that people who are new could adapt and adjust to the platform more easily.
What problems is the product solving and how is that benefiting you?
Chatwoot is solving many problems at once, problems like cost as it as open source platform it is very cost effective. Secondly the privacy concerns are over as the businesses can self host the platform. Also the platform has many customization options which provides better flexibility.
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Chatwoot is based on the Cloud
What do you like best about the product?
Chatwoot cloud sofware is useful for my organisation because it is very highly confidential maintain the chats and data and otherwise use the storage also. then it is very easily and quickly learn the software.
What do you dislike about the product?
There is no major dislike for this software or this website some network issue will occue at a support team will reslove the problem.
What problems is the product solving and how is that benefiting you?
Sometimes any information to share the all at a time so facing the problem then we use the chatwoot software any information to share the livechat to all group member so we reslove the problem.
Product rating chatwoot
What do you like best about the product?
Awesome platonic for instant sms chatwoot
What do you dislike about the product?
Nothing to dislike about chatwoot as i am user
What problems is the product solving and how is that benefiting you?
Chat support
Best Intercom alternative
What do you like best about the product?
Pricing model is great and scalable on need
UI: all is clean and clear
A lot of features and integrations:
- Website live chat
- Chatbots
- Workflows
- Mobile apps
- Team management
Ability to self host it
UI: all is clean and clear
A lot of features and integrations:
- Website live chat
- Chatbots
- Workflows
- Mobile apps
- Team management
Ability to self host it
What do you dislike about the product?
- SAML SSO only on Enterpise plan
- Dedicated account manager only fors ubscriptions with 20+ agents
- Dedicated account manager only fors ubscriptions with 20+ agents
What problems is the product solving and how is that benefiting you?
At the beginning we used Intercom, but as we grew we needed more seats and the costs had become very high. Among all the alternatives we analyzed, Chatwoot was the one with the most features at a lower cost. In addition to the price, the number of functions is greater.
Productivity
What do you like best about the product?
I like the fact that it is most reliable when you need it the most of your daily activities and when you can get things done as soon as possible.
What do you dislike about the product?
One thing I did not like was some of the glitch functionalities I had to encounter while using the platform.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions across multiple channels (email, chat, social media) into one platform, making it easier for support teams to manage conversations.
Customer engagement platform
What do you like best about the product?
It enables us to collaborate easily without switching to other apps
What do you dislike about the product?
Chatwoots portal may disconnects sometimes
What problems is the product solving and how is that benefiting you?
We can talk live to the customers easily
Best AI Chatbox
What do you like best about the product?
Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us to chat with AI features.
What do you dislike about the product?
It does not have any disability, but varies some cost.
What problems is the product solving and how is that benefiting you?
It is easy to chat with anyone with the help of AI features.
Chatwoot review
What do you like best about the product?
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
What do you dislike about the product?
Chatwoot could improve its UI to be a little user friendly.
What problems is the product solving and how is that benefiting you?
We used Chatwoot to make website widgets and to handle customer queries in real time.
One of the most efficient Customer Engagement with Robust features
What do you like best about the product?
Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that.
What do you dislike about the product?
While Chatwoot is feature-rich, there are some areas for improvement. The platform could benefit from more advanced AI-powered automation. Additionally, the reporting features, though useful, could be more customizable to better fit specific business needs. Sometimes there is a slight delay in syncing Whatsapp conversations which impacts the user experience.
What problems is the product solving and how is that benefiting you?
We primarily use Chatwoot to manage customer interactions on WhatsApp. It allows our team to efficiently handle inquiries, provide timely responses, and ensure that all communication is tracked and organized within a single platform. The ability to send and receive messages, including attachments, directly within the system has streamlined our customer service operations. It has improved our overall customer experience.
Great Customer support platform
What do you like best about the product?
Consolidation of communications and interactions from multiple platforms like email, social media, etc
What do you dislike about the product?
User Experience is not that great, Reporting and Analytics is also not too good.
What problems is the product solving and how is that benefiting you?
Centralized Communications, Improved response times and cost efficiency
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