Zapier
ZapierReviews from AWS customer
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Easy Integration That Solves Headaches
What do you like best about the product?
Zapier allows our team to automatically pull in data to our monthly reporting system. We cut the time it takes us to compile a report in half.
What do you dislike about the product?
There are a few integrations that I would like to see that don't exist yet.
What problems is the product solving and how is that benefiting you?
Monthly reports were eating up too much of our time. Our team's productivity levels were way too low. Zapier's integration and automation allowed us to complete reports in half the time.
Saves so much time and manual effort
What do you like best about the product?
The filtering option helps us automate things to a whole different level
Correspondence across numerous divisions in a flash
Information put away in Zapier just as having it naturally connected to some other vital data sets
Working with outside organizations is simpler with Zapier associations
Correspondence across various data sets from Salesforce to Wootric to Google Sheets
Correspondence across numerous divisions in a flash
Information put away in Zapier just as having it naturally connected to some other vital data sets
Working with outside organizations is simpler with Zapier associations
Correspondence across various data sets from Salesforce to Wootric to Google Sheets
What do you dislike about the product?
Tracking and controlling the ongoing tasks can be made better
Having the option to wind down one leg of a Zap without erasing it or turn the entire Zap off
Not all fields populate when utilizing certain parts of Salesforce, however, that could be an SF issue
Correspondence, when the backing is really required essentially, doesn't occur
Having the option to wind down one leg of a Zap without erasing it or turn the entire Zap off
Not all fields populate when utilizing certain parts of Salesforce, however, that could be an SF issue
Correspondence, when the backing is really required essentially, doesn't occur
What problems is the product solving and how is that benefiting you?
Automating a lot of manual repetative tasks
ZAPIER to the Future
What do you like best about the product?
I love how user friendly it is simple to use
What do you dislike about the product?
I dislike when I can use it on certain software
What problems is the product solving and how is that benefiting you?
being able to connect software to have them talk to each other
Simple data connection without a single line of code!
What do you like best about the product?
Super simple to use. Templates are great. Support is awesome.
What do you dislike about the product?
some apps are overly complicated to use, not all descriptions are clear
What problems is the product solving and how is that benefiting you?
sharing data across apps
Slow Development for API changes
What do you like best about the product?
Easy settings, nice interface. Performance
What do you dislike about the product?
Price, free tier restriction, few endpoints for tools like notion
What problems is the product solving and how is that benefiting you?
Intégration between our Corporate tools.
Great software to automate all sorts of processes, no coding required!
What do you like best about the product?
The easy to use interface and the fact that almost every piece of software or program can be connected to Zapier.
What do you dislike about the product?
Sometimes troubleshooting is tough when problems do arrise.
What problems is the product solving and how is that benefiting you?
Using with paid lead gen, sending leads from LinkedIn / Facebook etc to Google Sheets and various email addresses so everybody involved gets the lead contact info as soon as possible.
Recommendations to others considering the product:
Get started and you won't be able to live without it.
Best (somewhat) affordable automation platform for beginners and experts alike
What do you like best about the product?
The ability to simply and quickly connect apps using Zapier's out-of-the-box integrations, or to develop complex, multipath automations that can incorporate webhooks and API requests. The activity logs make confirming successful automations and trouble shooting errors fairly straightforward. Plus Zapier's support team has been surprisingly responsive and helpful (given the scale of the platform).
What do you dislike about the product?
Not much! My only possible negative is just how quickly we had to upgrade our plan—but we have some very complex zaps that require lots of tasks to run, and so we eat up our bandwidth quicker than other teams are size might. Regardless, Zapier is still significantly more cost-effective than alternatives like tray.io.
What problems is the product solving and how is that benefiting you?
At this point, Zapier practically influences every aspect of our business. From scheduling and reporting, to delivering an increasingly automated eLearning experience for our clients, to managing social media... zaps have forced us to systematize key aspects of our business and drastically reduced the need for staff to spend time managing manual processes or completing repetitive tasks.
Easy to use and very convenient for beginners!
What do you like best about the product?
I really like how it walks you through step by step on what to do next. I'm no coder, but as long as you know what actions you are trying to trigger in the applications you are using within Zapier, it's all plug and play from there.
What do you dislike about the product?
Not every software application is available on Zapier and sometimes depending on what exactly you are trying to connect, the "actions/triggers" may be very limited or nonexistent.
Their live support is a bit limited when running into issues, but they have great video tutorials and FAQ guides!
Their live support is a bit limited when running into issues, but they have great video tutorials and FAQ guides!
What problems is the product solving and how is that benefiting you?
With so many different softwares available, it's sometimes inevitable to use a handful of them because of their different functionalities. Zapier makes it easier for these different softwares to communicate with one another/share data without having to know how to code or create any APIs.
Recommendations to others considering the product:
Think about what sorts of information you'd like to pass over from one software to another before begining to create the Zaps and be logged into each account to make it easier to follow!
Great service, but greedy company with bad customer service
What do you like best about the product?
The service works great most of the time, and it can save you a lot of time when it does work. Apart from the occasional hiccups, it has always done the jobe for me. It is quite pricey, but mostly worth it.
What do you dislike about the product?
Please beware, their plans / billing structure is built in a way that you as a customer can be screwed over easily. Let me explain.
I have bought a yearly plan a while back. I wasn't using it as much anymore so I asked them if they could refund it. In their help docs they advised to "Please downgrade to your preferred plan here before making a refund request, so we can address your request faster." So I did that and mailed them about a refund.
Turns out I wasn't eligible for a refund since my yearly plan was purchased over 3 months ago. Which was fine with me, no worries..
BUT: I had now downgraded my account and even upon asking them they would NOT give me access to the yearly plan I paid for again. When downgrading, nowhere did it mention I could not gain back access to my yearly plan.
Instead they told me I had to either use the remaining balance in my account to switch to a (more expensive) monthly plan or renew my yearly plan (meaning to pay for another year minus the outstanding account balance).
Basically I now have a dead Zapier account, despite having paid for a year of service, that I can't use without either switching to a more expensive monthly plan or paying them more for a new yearly plan.
I can still use the account balance to buy a new plan at any time in the future, but they will not give me back access to the yearly plan that I paid for in advance.
Supposedly "the system doesn't allow for that". Translation: We'd rather earn a bit more money off you.
Customer service had nothing else to tell me than "we've decided that subscription upgrades/downgrades result in new billing and Task usage cycles". So in short, they are happily misleading customers into paying them more and more.
Should you go over your task limit, the system simply holds tasks, which can cause whole business processes to fail. Instead of allowing you to pay for surplus tasks after the fact, you basically are held hostage and need to always buy a plan that has some leeway to be on the safe side. Paying by tasts would be better. Also, the email features are very basic, so you always need to implement an external email service.
I have bought a yearly plan a while back. I wasn't using it as much anymore so I asked them if they could refund it. In their help docs they advised to "Please downgrade to your preferred plan here before making a refund request, so we can address your request faster." So I did that and mailed them about a refund.
Turns out I wasn't eligible for a refund since my yearly plan was purchased over 3 months ago. Which was fine with me, no worries..
BUT: I had now downgraded my account and even upon asking them they would NOT give me access to the yearly plan I paid for again. When downgrading, nowhere did it mention I could not gain back access to my yearly plan.
Instead they told me I had to either use the remaining balance in my account to switch to a (more expensive) monthly plan or renew my yearly plan (meaning to pay for another year minus the outstanding account balance).
Basically I now have a dead Zapier account, despite having paid for a year of service, that I can't use without either switching to a more expensive monthly plan or paying them more for a new yearly plan.
I can still use the account balance to buy a new plan at any time in the future, but they will not give me back access to the yearly plan that I paid for in advance.
Supposedly "the system doesn't allow for that". Translation: We'd rather earn a bit more money off you.
Customer service had nothing else to tell me than "we've decided that subscription upgrades/downgrades result in new billing and Task usage cycles". So in short, they are happily misleading customers into paying them more and more.
Should you go over your task limit, the system simply holds tasks, which can cause whole business processes to fail. Instead of allowing you to pay for surplus tasks after the fact, you basically are held hostage and need to always buy a plan that has some leeway to be on the safe side. Paying by tasts would be better. Also, the email features are very basic, so you always need to implement an external email service.
What problems is the product solving and how is that benefiting you?
Connecting apps and automating things especially in regards to email marketing, connecting shop software with delivery of digital products and billing.
Recommendations to others considering the product:
Be aware that their customer service is terrible for the amount of money they charge.
Zapier Customer Service
What do you like best about the product?
Moody Glasgow is the Chief Marketing officer at Zapier and he answered my tech Zapier question immediately and connected me to the right support team. He provided white glove service, fast and was very kind and helpful.
Thanks so much!
Thanks so much!
What do you dislike about the product?
Hard to find customer service via phone.
What problems is the product solving and how is that benefiting you?
Tech questions. Sync with QB
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