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Zapier

Zapier

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1,947 reviews
from and

External reviews are not included in the AWS star rating for the product.


    William M.

Best marketing automation tool

  • January 09, 2021
  • Review provided by G2

What do you like best about the product?
Zapier allows integration with several platforms such as: Trello, Google Sheets, Mailchimp, etc.

Now you don't need to access several platforms and waste my time. Just create a sequence of tasks and it automatically performs

I like the simplicity of the platform, just drag the tasks on the panel and enable automation. With it I can make all the emails that are registered on my site, be placed in the google sheets automatically
What do you dislike about the product?
The free version could offer more options for the user, maybe a limited number of tasks and not just a few days of using the platform.

Being an American company, it does not offer many integrations with Brazilian platforms, which can be a problem for some companies
What problems is the product solving and how is that benefiting you?
Zapier enables communication between two software that are not capable of exchanging information in any other way. From the productivity point of view, it is an advantage and may be able to elevate a marketing and sales operation.
For a relatively low investment, it is possible to connect a series of key applications for marketing and sales, such as:

Facebook Ads
LinkedIn Ads
Google Sheet
Typeform
Trello
RD Station
Hellobar
Gmail
Pipedrive
Salesforce

Then when the leads fill out a form, I integrate the zapier with the facebook ads, to put them on a specific remarketing list
Recommendations to others considering the product:
use it to increase your team's performance, because automations save a lot of time


    aymane a.

automation made simple

  • January 06, 2021
  • Review provided by G2

What do you like best about the product?
zapier is a great tool to link between different apps and automate certain tasks easily, it's super easy to use even by non techies and i love being able to do cool and complicated stuff without having to touch a single line of code.
What do you dislike about the product?
for our company needs zapier gets the job done for us and more so there's nothing to complain about!
What problems is the product solving and how is that benefiting you?
zapier allows us to automate a lot of tedious work like checking facebook ads for new leads and adding them to a spreadsheet for our sales team, now we have a zap that automatically takes care of that and we use other zaps to automate other parts of our operation.


    Julien S.

one of the best tool for automation!

  • December 29, 2020
  • Review provided by G2

What do you like best about the product?
you can automate tons of things and save a lot of time for your business. I specially like the feature to import leads from Facebook ads. It's a great way to deliver them to your clients. I upload them in google sheet that I automate as well. It works like a charm :-)
What do you dislike about the product?
sometime, it's not so easy to implement, but it's ok. Sometimes the connection with Facebook bugs a bit
What problems is the product solving and how is that benefiting you?
automate actions that take time


    mehdi a.

zapier is a life saver

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
zapier can connect all the apps that we use and allows us to make cool automations between them, it's also really used to use you just need to select an app then choose a trigger and the action that you want to happen as a result!
What do you dislike about the product?
i love all the zapier features and there's nothing that I can complain about! zapier can connect all the apps that we use and allows us to make cool automations between them.
What problems is the product solving and how is that benefiting you?
zapier allows us to automate a lot of repetitive tasks which saves us time, for example when we get a new order on our website and I need to start working on it immediately there's zap connected to our payment processor that catches the sale and sends me a notification to start handling the order. this just one example and we have a lot of zaps for different tasks, sky is the limit with zapier!


    Erick C.

Great integration tool, increases productivity.

  • December 14, 2020
  • Review provided by G2

What do you like best about the product?
It's quick to use, it's incredibly inexpensive, subsidized for non-profited applications, and it fits for almost any application. No developer or freelancer need to recruit. You may set it irrespective of the budget or organization's scale. I like it will for example, collect data from one source to a Google sheet, and then trigger another rule from this sheet. It's helpful to customize those zaps to simplify a process when you don't have the money in your squad to function right away.
What do you dislike about the product?
It may often be a little timid to set up a new zap, so you can erase all the previous data from the sheet if you have data which are moved to a Google sheet, and there is a mistake in the sheet or someone fills a cell. It's really useful except that. My only criticism is that the support system is not sufficient. The technical help will take days to get a response. I'd prefer that chat help be included. This is an enormous contribution to the Zapier experience of customer service.
What problems is the product solving and how is that benefiting you?
Start to understand how knowledge can be accessed from one location to a computer, without taking multiple measures to discover this. To be able to sync salesforce, braze, and other applications we combine with knowledge from our internal network. Donation automation, lead monitoring, spreadsheet filling was a godsend. We will rely less on unqualified jobs and effectively target our money.
Recommendations to others considering the product:
It is easy to set up and use and increases teams' performance by giving them fast access to data. It gives you plenty of versatility to acquire knowledge, to pick those areas, etc. Before setting it up, I suggest making sure the device is zapier compliant. It takes me time to look at which applications can be checked on the website with zapier.


    Dakota S.

Perfect tool to automate your repetitive task and save administrative burden

  • December 08, 2020
  • Review provided by G2

What do you like best about the product?
Cannot express enough how helpful of a tool it is. It's saved our company thousands of dollars on automating number of task, which otherwise would require employing additional staff. From posting sales records, keeping and updating databases through payroll, or even as far as notifying us when employees miss a shift. There really isn't a thing you cannot automate with this easy to use tool. No coding experience needed. It's been my best friend at work.
What do you dislike about the product?
There is number of intricate errors it creates at high volume data files it process but you always get notified when the errors happen so you can attend to the issue.
What problems is the product solving and how is that benefiting you?
Multiple solutions for running our small to medium size business, it honestly is integrated in our operations and is a curtail component to the flow of number of tasks.


    Information Technology and Services

Terrible Customer Service, Misleading Pricing (Tasks & Zaps)

  • November 20, 2020
  • Review provided by G2

What do you like best about the product?
It helps you connect APIs together easily to automate workflows that you would otherwise have to hire a human for.
What do you dislike about the product?
1) Zapier has almost NO live customer service available. No live chat agents. No help hotline. Just email.
2) Zapier's pricing plan may seem pretty straightforward, but is actually very misleading. They charge you for both number of tasks created and number of zaps made. That eats up your credits so fast, you wish you had hired someone from UpWork instead.
3) Zapier is not actually as helpful as it makes itself out to be for the money you spend on it. A lot of automation and API integration can actually be done via your home platform for just in-app charges of the APIs, NOT NUMBER OF TASKS and ZAPS (on top of those in-app ccharges)!!!

In such way, it is unscalable, unreliable, costly, and cumbersome. The final product you create is more of a "Frankenstein" (different body parts stitched together in an expensive, incohesive and awkward way) rather than a "Transformer" (all the parts can function well on their own, and integrate seamlessly to form synergy without additive costs/parts).
What problems is the product solving and how is that benefiting you?
We intended to create an app with Zapier, but realized quickly that the home platforms we used to host/create apps/functions on actually did it for a much more reasonable price, with better integration. We were absolutely disappointed to find out that we had signed up for Zapier's annual plan for nothing, and that many better solutions were easily available for free or a much lower cost on other platforms. Not only that, but requesting for assistance on getting a refund was available only through email.
Recommendations to others considering the product:
Do not waste your money on Zapier. Look at integration options on your home platform first to see how much it would cost before creating zaps that zap away your money.


    Management Consulting

Excellent tool. Takes some time to figure out how to use

  • November 19, 2020
  • Review provided by G2

What do you like best about the product?
Love how it automates multiple functions across multiple apps.
What do you dislike about the product?
There are some easy solutions that I cannot seem to find.
What problems is the product solving and how is that benefiting you?
Follow up emails, uploading attachments from email to Dropbox.


    Garnette L.

Zapier Integrates and automates web applications.

  • November 12, 2020
  • Review provided by G2

What do you like best about the product?
Zapier is a quite simple to use and configure tool, highlighting that it has many applications to synchronize, becoming an incredibly flexible feature for several of the businesses that choose to use the program for their own gain, highlighting that it allows it a totally powerful device. in its field of operation when it is incorporated with a network, demonstrating what it acquires in its architecture. Instead of hiring a developer to write custom code for integrations, you can do it yourself in a really user-friendly way. This would be even more profitable and it also ensures that you can change things yourself when your company needs change.
What do you dislike about the product?
There are cases in which Zapier may not be able to handle this when you need tight two way integration of two systems, and you have to shift towards a more business-friendly solution. Even if mobile device is available, the most important thing, is that the Web version does not provide a well-structured multi-fault support in one of its functionalities, which is seen as a convenience by Zapier cus, is the telephone support for each user who has the application downloaded into the mobile desks.
What problems is the product solving and how is that benefiting you?
Keep our staff and Suppliers who do not have access to our salesforce external services. I use Zapier mainly for email marketing in my organization, it enables us to transfer subscribers from one platform to another. It's mainly so that we can acquire more potential customers in our business. This way, we have a very substantial and convenient income, in our environment, that supports a viable and comfortable environment.
Recommendations to others considering the product:
Zapier is crucial if you use other unique platforms to improve this job, even though it is a very good service to connect activities between web applications and to transfer data very effectively to other systems. For more smooth working problems, Zapier is critical. Check to see if it works for you. If you need help solving it, the support team will be there.


    Real Estate

Zapier - Clicks not Code automation made easy

  • November 10, 2020
  • Review provided by G2

What do you like best about the product?
Zapier is integrated with many platforms (Salesforce, Zendesk, Gmail, etc). Creating connections between the two for various automations is intuitive and done completely declaratively. I was up and running with my first zap in about 30 minutes with testing.
What do you dislike about the product?
Each step/line item when building your criteria isn’t as streamlined as it could be. It “looks” simple enough but the UI isn’t easy on the eyes when reviewing previous steps due to the way it presents your completed criteria in a clunky, uninformative way. It’s a great, easy to use tool, once you get past it’s UI or lack thereof. It needs to recap the actual actions per step better. Managing Zaps created by other admins becomes a headache.
What problems is the product solving and how is that benefiting you?
Zapier has allowed me to share recurring emails by subject line within our instant messaging tool, allowing the team to collaborate on it within minutes of the email reaching the Admin inbox. The benefit realized is we can easily create our own integrations, rather than be confined to only the native functionality of our current products. What would require custom code is now simply done with zaps.
Recommendations to others considering the product:
The free version lets you use it with many limitations. It’s worth trying out. It started as a necessity but then we also began automating whatever we could due to its simplicity.