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Zapier

Zapier

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External reviews

1,947 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Omri F.

Zapier allows us to optimize and create efficiencies

  • November 10, 2020
  • Review provided by G2

What do you like best about the product?
Zapier's ability to connect with essentially all software, both third-party and our own custom built application, and take actions based on those software. This has allowed us to use Zapier with multiple other applications (Looker, AirTable, ZenDesk, SalesForce, AWS, Google Suite) to create and optimize workflows. Overall Zapier is very easy to use, intuitive, but does require some thought upfront on how to best structure a
What do you dislike about the product?
Some of the internal zapier tools really need development knowledge / experience and it would be nice if they could design the tools for all departments and more lo-code so that different stakeholders can benefit and use, with less engineering resource requirements. Also, once multiple people are using, there quantum of zaps can get lost and then access control becomes a potential issue.
What problems is the product solving and how is that benefiting you?
Operational problems - create process across different departments
Testing of product ideas - we can use zapier to quickly put together a process for marketing new products
Development - can use Zapier to affect code changes, up emails, etc.
Connecting software - we use zapier to send data across multiple platformd, and change data formats, create tasks, post notifications to slack, etc.
Recommendations to others considering the product:
Ensure you understand access rights and the data flowing through. Also, there is a lot of flexibility, between user Zapier built-tools or others (you can use Zapier tools to change formats or add code, or send an email or you can use outside applications to do so); don't over engineer to keep things simple. Also, define who can create and own the Zaps and related applications to ensure business continuity.


    Megan B.

I love this platform.

  • November 08, 2020
  • Review provided by G2

What do you like best about the product?
Zapier will most likely automate it if you are doing routine tasks or have a repeatable procedure. In a smooth workflow, I like the ability to connect all applications and platforms. I am in sympathy with its relation to a number of interconnected networks, I encourage a constant mobility that allows for multiple outlets and a broader range of knowledge so that my organization can benefit from a pedagogical approach and we use different tasks to speed up the work. It offers very helpful means of integration and automation of the web applications which you are using, by putting these essential tasks together and linking them.
What do you dislike about the product?
Although it is user-friendly, it must be naive to vital content, the accounts at the beginning of the session are disconnected for a reason that causes the system to disappear and the support doesn't have any possible means of helping, it must be possible to overcome this with other tools. I want a way to restore your changes or go back to your previous build, which is not currently possible. Often, you have an undo button. I was misled, too, that they have not yet been incorporated into Google Shared Drive, but I have no doubt that it is coming in the near future.
What problems is the product solving and how is that benefiting you?
We have automated sales, HR, talent management , public relations, commercialization and more all repetitive activities or processes, which take much time. It operates primarily as an interconnection between various Platforms, taking into account its services for our daily users . In other words, it allows the extraction of data from one device to another. for mass marketing management to be done and thus sales actions to be increased.
Recommendations to others considering the product:
In general, there are many uses that might be preferred in your environment as many connectors are available recommended for unknown startups extracted from this amazing program. Make sure you have the staff to manage it or you'll become a goal of QA, funding, and everything else, if you construct multiple systems and integrations. If you don't care, this can be a waste of time.


    Robin S.

Zapier - easy integration for MOST items

  • November 05, 2020
  • Review provided by G2

What do you like best about the product?
Zapier is easy to use with minimal coding experience. Most items are well documented in Zapier how to do the integration and work. With most applications, it is EASY to use.
What do you dislike about the product?
(1) Zapier claims it FULLY integrates with QBO making so you never have to update invoices in QBO. However, Zapier does not pick up (from Infusionsoft) ANY changes in invoices (example, you have a carpet cleaning service that charges by SQFT. The customer estimates it is 1000 SQFT but when the tech arrives, it is 2000 SQFT. The invoice is modified in Infusionsoft, but that update NEVER goes to QBO. Second, in the help you are told to ensure your SKU's are matching between Infusionsoft and QBO (which is a good thing, as you can easily see SKU in both programs). However when you go to match, you have to figure out the product id (think of the serial number when you put the product in). This number is VERY difficult to find, and you can't search by SKU at all.
(2) Help is via EMAIL only and takes 2-3 days to get a response. There is no option for Chat to get to a resolution right away.
What problems is the product solving and how is that benefiting you?
Integration of Infusionsoft with: EasyWebinar, Infusionsoft (this is weird ... see below), various LMS's.

Benefits:
- Infusionsoft to Infusionsoft: Infusionsoft does not give you the ability to reference a payment amount in an email. By using Zap you can have a custom field populated with the payment. (So Zap sees the payment, and takes the payment amount and places in the custom field that you can then reference in an email). This enables a notification to the company owner that a payment was made.

- IS - EasyWebinar: This allows accepting the payment through IS and then notifying EasyWebinar that this client paid, giving them access to the next webinar. It then sends the data back to IS telling the customers unigue link and id so they can enter the webinar. This enables us to send a variety of emails reminding people of their pending webinar and replay links AFTER the webinar.

- IS - Teachable: Enables accepting payments on Teachable, but sending reminders on easier to control IS.

- IS - Etsy: Enables sales recorded in Etsy to trigger thank you emails and follow up sales emails on IS.
Recommendations to others considering the product:
Read the ZAP exactly. Example: Infusionsoft to QBO reads moves NEW invoices to QBO. (So it does not update). They are VERY exact here ... and reading it as EXACTLY as they write it will save confusion later.


    Zach D.

Amazing Resource

  • November 05, 2020
  • Review provided by G2

What do you like best about the product?
I love the amount of apps and software we are able to integrate together.
What do you dislike about the product?
Sometimes the API and connections aren't the easiest to understand and have to do a lot of work-a-rounds
What problems is the product solving and how is that benefiting you?
We are able to automate a lot of tedious processes saving us all time.
Recommendations to others considering the product:
Don't be afraid to reach out to support for help


    Al S.

Connects all the technical dots!

  • November 02, 2020
  • Review provided by G2

What do you like best about the product?
It works with a ton of software. When I looked at the list of software it works with, I was just astounded. It can be used for simple tasks that involved moving data across different software and for more advanced implementations. I feel the cost and usage limits are also very reasonable.
What do you dislike about the product?
There's a limit on how many actions we can use. I would like to see alternate pricing options since we sometimes rarely need to use it or use it for very minor modifications to our data flow.
What problems is the product solving and how is that benefiting you?
I can use Zapier to execute software actions that aren't easy to execute in the software that we connect to Zapier. We can reduce the amount of tasks are needed to compile data to execute tasks across different programs.
Recommendations to others considering the product:
Look through the list of tasks examples to see how Zapier can improve your software integrations.


    Computer Software

A must have for any business

  • October 30, 2020
  • Review provided by G2

What do you like best about the product?
This software will easily pay for itself and more. It is such a time saver. It opens up endless possibilities to automate workflows and connect apps without code or developers.
What do you dislike about the product?
It can get technical to achieve the outcome you need sometimes. It helps to be tech savvy to get full use of what the product can do.
What problems is the product solving and how is that benefiting you?
Automate menial tasks. Update data between apps without the need for code or development help.


    Information Technology and Services

Seamless Integration between various tools

  • October 30, 2020
  • Review provided by G2

What do you like best about the product?
It includes almost all tools and provides integration between them
What do you dislike about the product?
Sometimes Zap crashes and gives an error for no logical reason. Just because their server is not able to handle the bulk zaps.
What problems is the product solving and how is that benefiting you?
It help us integrate gotowebinar with Hubspot and help us execute webinars
Recommendations to others considering the product:
Its a good tool to integrate 2 tools quickly, in absence of a featured integration


    Computer Software

The best way to create easy integrations without the need for programming skills

  • October 29, 2020
  • Review provided by G2

What do you like best about the product?
It's easy to use and there are many alternatives for different "premade" integrations available. For a person who does not have a lot of developer/programming skills - this is very helpful :)
What do you dislike about the product?
Nothing that I can think of actually - we are happy with Zapier and the support.
What problems is the product solving and how is that benefiting you?
We have used it for a lot of different integrations, it usually the "go to" before on of the other products we use come up with a solution in their tool (that makes an extra layer uneccesary). It's most used for our Customer Success and Support teams, for creating easy integrations with our servicedesk and Typeform for example.


    Ozge Sila G.

Build relationships between your apps

  • October 27, 2020
  • Review provided by G2

What do you like best about the product?
-You can develop relationships between your apps, you can define the rules and integrate them.
-It is really easy to use, I remember the first time that I need to use Zapier, I was really nervous about how to use the tool, however it only took 5 minutes that I can figure it out.
-I love the the tool! App acts like like you hire a junior team mate in your team to handle some of the works. You can create every rule that you want.
What do you dislike about the product?
-To be honest, It's UI is not super user friendly. Yes the app is very easy to use, however most of the time, you may face issues.
-Most of the time App is very slow.
- Most of the time you need to restart the app and develop your workflows over and over again.
-Your Zap might be broke and you need to start from the beginning. So everytime it may become difficult to determine the problem that caused it.
-Sometimes app goes to freak. For example we do use email and Slack notifications, they might repeat the notifications that It notified before.
What problems is the product solving and how is that benefiting you?
-Slack notificiations
-Whenever a form submit via Google Forms, Zapier create a Trello ticket
-Whenever a calendar event created, we collect them in Google Docs.
-So there are so many different kind of activities that you may develop with Zapier, just imagine, then think and develop the rules.
Recommendations to others considering the product:
-No need any advice from. To be honest you can develop, create any rule that you want. As I said, Imagine, Think, Create Zap.


    Leonardo Iker d.

Zapier has almost no limits across all our platforms

  • October 22, 2020
  • Review provided by G2

What do you like best about the product?
How easy is to set up a Zap and how to integrate different accounts from different platforms
What do you dislike about the product?
You are always adding new zaps, connections, and integrations, but some of them are still missing, keep working on adding new features, overall you doing good.
What problems is the product solving and how is that benefiting you?
Problem to send data and information between different platforms, with zapier everything becomes some clicks away.