Zapier
ZapierReviews from AWS customer
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Inexpensive solution for moving around data
What do you like best about the product?
I use Zapier to connect data between my CRM and Google Sheets so I can send info to Google Data Studio. Zapier allows me to update data for dashboards in real time, and was fairly easy for a non-programming person like myself to figure out. I also use Zap to transfer customer information for contracts from my CRM to my Sales/Proposal tool.
What do you dislike about the product?
Learning curve was steeper for a non computer programmer such as me. Limited video help, but lots of online documentation.
What problems is the product solving and how is that benefiting you?
My CRM has limited data visualization/dashboards and I am challenged with incorporating custom KPI's into reports. Instead, I zap my data in Sheets then Data Studio and can visually see in real-time the stats and performance of my Sales and Customer Service teams.
Recommendations to others considering the product:
Be patient with help tickets, the customer service response is slow.
Free and Paid Versions. Great Product.
What do you like best about the product?
Currently I use the free version. I have mine connected with websites such as Trello, Google Forms, Google Sheets, email, and others. It makes integrating much smoother
What do you dislike about the product?
I don't like that the free version limits to only one to one zaps.
What problems is the product solving and how is that benefiting you?
Getting systems to work better together in a behind the scenes process.
My Favorite Piece Of Automation Technology
What do you like best about the product?
I love how customizable it all is... And it is becoming more and more useful as more and more providers connect to Zapier. I have been able to connect nearly every client, regardless of their CRM, to Zapier. That's something I couldn't imagine 5 years ago. I've convinced 7 business to integrate Zapier into their workflows, saving them all thousands of hours each year.
What do you dislike about the product?
The cost... I mainly use Zapier for Facebook Ads automation, and if I'm fully transparent, it seems a little steep. That said, compared to other products in the market for this solution, it's actually fairly reasonable. There really isn't much besides the cost that truly frustrates me.
What problems is the product solving and how is that benefiting you?
Getting our clients their leads in a timely manner. Less than 5 minutes from lead submission on Facebook, to email hitting CRM.
Recommendations to others considering the product:
Do it. It can only help!
Powerful, if you have ideas to use it
What do you like best about the product?
It has a reaaaally wide arrange of apps to connect, and adding this to the capability of having multiple-steps zaps (tasks), you can go really crazy on automating your tasks or creating new awesome functionalities in the apps you already use. The thing is, it always depends on your needs. I find that most of the times, a company could find workarounds or sacrifice a bit of automation without regretting not using Zapier.
What do you dislike about the product?
While it's easy to use, one can feel that is more oriented to intermediate-advanced users, which can scare some people away. I think this could be solved only with some UX/UI changes. Also, there are some really popular apps that are Premium (that means, you've to be a paying customer in order to use them in Zapier). While I understand that it's a business and they have to make money, I think that, taking into account their popularity, to me, making them Premium looks more like a trick than a logical requirement.
What problems is the product solving and how is that benefiting you?
We created new functionalities by connecting two apps and thus avoiding using the time of our developers.
Recommendations to others considering the product:
Check all the available integrations to know what Zapier is capable of, then you will get some ideas on what to use it for.
Huge Timesuck
What do you like best about the product?
ability to automate portions of the workflow
What do you dislike about the product?
- Customer support is only offered via email and results in lengthy week long email chains to get anything resolved
- functionality isn't intuitive out of the box, any multi step zap requires hours and hours of trouble shooting
- functionality isn't intuitive out of the box, any multi step zap requires hours and hours of trouble shooting
What problems is the product solving and how is that benefiting you?
our primary use case is pasting contact data into spreadsheet and having it populate into our crm. Setting it up and getting it to work was more trouble than it was worth
Wow, life is so much easier now!
What do you like best about the product?
I can fully automate any tasks that don’t require an individualized or custom response. I love that I can easily set Zaps that create tsks for me in Asana - nothing falls through the cracks anymore.
What do you dislike about the product?
I wish there was some price point between free and $20 or that there was an organization price that took into account smaller organizations- especially non profits.
What problems is the product solving and how is that benefiting you?
We’re doing a better job of keeping in touch with our donors, following up on requests, and spending less time on tedious smaller tasks.
So Many Possibilities. So Little Customer Service.
What do you like best about the product?
There is a Zap for everything, which makes workarounds a breeze. I don't even sweat the integration of platforms anymore - I know there's a Zap for that.
What do you dislike about the product?
The customer service. It is simply atrocious. I have a couple of issues now with Zaps not quite working as they should, so I opted to contact them for support. Despite their claim of a maximum wait time of 24 hours - I've never even received a response. The first time I gave them a free pass, brushing it off as a missed email or an ill employee. But then when it happened again and again, I knew that they just couldn't be bothered to help. And unfortunately, now I think twice before using Zapier. For anything.
What problems is the product solving and how is that benefiting you?
Integrations and automations of deals, tasks, actions.
Recommendations to others considering the product:
Don't ask for help. You won't get it.
Probably the most useful tool out there to help connect your tech stack
What do you like best about the product?
Zapier connects with almost all of the most common software providers a startup can use, and they're adding new integrations all the time.
What do you dislike about the product?
Nothing really. The product has made my life a ton easier by connecting our various software tools
What problems is the product solving and how is that benefiting you?
Integrating software platforms
Recommendations to others considering the product:
Definitely give it a shot. It's insanely cheap for what it offers, incredible value for startups who have a non centralized tech stack.
Zapier makes magic happen
What do you like best about the product?
I love integrating various apps with Zapier. I used it with a survey to send automated thank you emails and referral emails. Could not have done that research without it.
What do you dislike about the product?
When a zap stops working, I wasn't informed about it. I think this may be a upgrade feature. Also, the whole automation thing take some time to get use to.
What problems is the product solving and how is that benefiting you?
Trying to avoid hiring an assistant by automating many task. I can do so much with this that I would have spend hours doing manually.
Recommendations to others considering the product:
Really great product. Takes a little time to get into the mindset of automation.
Amazing platform - can't live without it
What do you like best about the product?
I can connect multiple online programs - without needing to know how to use an API or program! Automation is the best.
What do you dislike about the product?
Sometimes I'm missing a critical software or method of sending info, but that's becoming rarer and rarer.
What problems is the product solving and how is that benefiting you?
Helps us automate workflows, flow of information, data, simplify everything. Saves time and money!
Recommendations to others considering the product:
Use Zapier! It's super helpful and easy to use.
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