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Zapier

Zapier

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External reviews

1,915 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Fatima F.

Zapier improves our productivity by 100%

  • July 21, 2023
  • Review provided by G2

What do you like best about the product?
This program seeks to automate activities and actions ranging from generating an alert when a specific email is sent to automatically post on social networks. Zapier has a simple to use interface, simple to use and also attractive for the organization of the windows of the same, this program also enables the collection of information about the interactions between different apps and save it in an external document, for example, a spreadsheet. Zapier is a very intuitive program for anyone, in fact, it is not necessary to receive any training to be able to use the different tools and features it has for the user. The sum of several features make it versatile and dynamic, in addition to reducing the amount of repetitive tasks that usually demand a lot of time and resources, for example, simultaneously, instead of the traditional way, publish information in several social networks.
What do you dislike about the product?
The biggest disadvantage of Zapier is that for the moment it does not have an app for more convenient use, particularly on cell phones. In addition, in one of its past versions I had many problems with certain tools that were not working properly, however, these problems vanished after several suggestions from the technical support staff and once reinstalled the app did not exhibit failures again.
What problems is the product solving and how is that benefiting you?
Zapier has been a great help in managing the different uses that take place in our company. To illustrate, I can have the totality of the reactions in the social networks documented in a Google Sheet writing, in this way, I can have access to the information in a fast, specific and reliable moment to manage the marketing strategies and administration of the social networks of the company, in this way, the decision making is more effective.


    Gaetano C.

My workflow's autopilot

  • July 20, 2023
  • Review provided by G2

What do you like best about the product?
Zapier has been an important ally for the efficiency of my workflow. The real strength of this tool is in its capacity to create connections between a wide range of different software applications, transforming them into a single operating ecosystem. Automatic interaction between applications has meant less time spent on manual operations and greater smoothness in daily work.

I was very impressed by the ease of setting up "Zaps," the commands that, when an event occurs, trigger a preset action. In addition, the platform provides a high level of customization, allowing you to add additional actions, filters, delays between steps, and other touches that enhance the complexity and accuracy of automation.

In addition, I must emphasize Zapier's exceptional compatibility. With over 4,000 supported apps, almost every digital tool I use in my work can be connected and automated. This aspect has greatly expanded the possibilities for automation, making Zapier a true productivity powerhouse.
What do you dislike about the product?
Zapier also has some flaws. First, the creation of complex automation paths can be challenging for less experienced users. While the tool is designed to be user-friendly, it requires some effort to master all its features.

In addition, I have noticed that even though Zapier offers a free plan, it is limited for those who need a high volume of actions or a quicker update rate. The cost of paid plans can be a bottleneck for small businesses or freelancers on a limited budget.

Finally, despite wide compatibility, not all applications offer the same integration depth. In some cases, the actions available for automation may be limited, decreasing the power offered by the tool.
What problems is the product solving and how is that benefiting you?
Zapier tackles the problem of data fragmentation and time loss associated with handling multiple digital applications and tools. In my case, using Zapier has led to a significant optimization of work processes.

Before Zapier, I used to find myself having to manually perform numerous tasks across different platforms. For example, when I received a new lead via email, I had to manually import this information into my CRM. Likewise, after publishing a blog post, I had to remember to share it on various social media platforms.

With the adoption of Zapier, these jobs have turned into automated processes. For example, I was able to set up a "Zap" that, upon receiving a new lead, automatically transfers the information into my CRM. Another "Zap" automatically shares my new blog posts on social media as soon as they are published.

Thanks to Zapier, I can focus on more relevant and creative tasks, knowing that repetitive and routinized tasks are handled effectively. In addition, automation has decreased the chance of manual errors, increasing the accuracy and trustworthiness of my work.

In summary, using Zapier has saved me time, improved efficiency, and reduced errors, giving me the opportunity to focus on more strategic aspects of my work.


    Stefan T.

Easy to use, quality integrations, painful pricing

  • July 19, 2023
  • Review provided by G2

What do you like best about the product?
Setting up Zapier was trivially easy for my company's purposes. Building a Zap is intuitive and very customizable, more than was needed for our purposes.
What do you dislike about the product?
The pricing is a huge pain point, as even the cheapest tier is nothing to scoff at and the number of tasks/month ramps up very slowly. We do not need more Zaps, nor anything that comes with the premium tiers really, just more tasks/month. Obviously we don't expect to just be able to freeload off the free tier, but it is a shame that we have to shell out for a very expensive plan with all sorts of worthless (to us) features just to get moderately more tasks/month.
What problems is the product solving and how is that benefiting you?
Zapier allows us to use SendGrid to automatically trigger emails without the need for a backend.


    Taguchi Y.

Versatile automation hub

  • July 18, 2023
  • Review provided by G2

What do you like best about the product?
We have made majority of our internal processes automated by using Zapier and compatible digital tools. The platform is self explanatory and easy to connect existing services.
What do you dislike about the product?
Recently we experienced occasional proecess failure in Zapier but not so much dowside. If you are light user, there could be cheaper alternatives. Make sure to sort out what you want to do with Zapier before subscribing it.
What problems is the product solving and how is that benefiting you?
We run the internal application and authorization process via Slack. Many of these processes are routine and repetitive processes, so we integrated Zapier to coordinate backend tools and make process automated.


    Diana S.

The best automation tool to grow your business

  • July 18, 2023
  • Review provided by G2

What do you like best about the product?
We were looking for an efficient way to streamline our lead capture processes and found Zapier to be the solution. It has allowed us to automate much more than just lead categorisation, seamlessly storing each new enquiry where it needs to be and adding it to a relevant CRM campaign based on their behaviour. This saves us time by removing all the manual work involved in managing campaigns, and enables better conversions as we can now tailor them based on segmented data points without any extra effort.
What do you dislike about the product?
I am frustrated by Zapier's pricing model, which seems to prioritise maximising profit over delivering value. We only have access to six email accounts and are encouraged to upgrade for more features - yet more fees keep piling up. What's more, the customer service is sub-par; their responses often feel robotic or don't really answer my questions at all.
What problems is the product solving and how is that benefiting you?
I'm able to take advantage of Zapier's automation capabilities and put my team's valuable time back into more meaningful activities.


    Marina S.

Saves Time but Bugs Need to be Fixed

  • July 18, 2023
  • Review provided by G2

What do you like best about the product?
Saves time, automated, multiple app that I use
What do you dislike about the product?
Automations work once and I have to go back and link the apps again
What problems is the product solving and how is that benefiting you?
It acts as an assisstant saving me time from repetitive tasks


    Higher Education

Unreasonable billing practices and unhelpful support

  • July 17, 2023
  • Review provided by G2

What do you like best about the product?
Useful service for automations, albeit expensive.
What do you dislike about the product?
We were originally signed up for a standard plan and never agreed to or were notified about a change to a different plan that was charged almost 4x the original cost. This change was implemented without our approval.

Instead of automatically applying a new plan and its associated cost, we should have been given the option to continue with the current plan or select a different one and not forced into a more expensive plan.
What problems is the product solving and how is that benefiting you?
Integrate multiple services together and automate key business processes.


    Cristal E.

Automate, categorise and save time with Zapier

  • July 17, 2023
  • Review provided by G2

What do you like best about the product?
I love Zapier's compatibility with so many other applications and features. The easy-to-use APIs mean I don't need any programming experience to use it. The webhooks, code application and filter apps are very useful for more complex tasks than the standard Zaps offer, allowing me to get creative with my automation workflow. What makes them even better is their adaptability; no matter what goals I want to achieve, they help make it possible through their code application feature.
What do you dislike about the product?
Zapier's APIs don't always communicate with each other - direct API integrations are usually the only way to access the features I need. However, since my needs are unique, I can't really blame them. I could also improve keeping track of what I've spent with Zapier.
What problems is the product solving and how is that benefiting you?
We use Zapier to streamline our workflow by transferring data between programs. We save time and energy by automating and integrating different systems.


    Leo M.

Zapier

  • July 15, 2023
  • Review provided by G2

What do you like best about the product?
It is our go to whenever a specific integration in Wordpress is not available or too complicated to setup. It gives us the flexibility and option when everything that we have tried seems to end in despair :-)
What do you dislike about the product?
What we do not undertsand is why are some plugins/integrations are free and some are not. The annoying thing is, it looks as though that the paid ones are usually that ones we needed :-)
What problems is the product solving and how is that benefiting you?
As I have said from the start, the hard to find to almost non-existing integrations that we usually needs are available with Zapier which makes it a great way to rescue an almost hopeless task.


    AliRaza7

Helps with the lead generation process but needs to improve the filter feature

  • July 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Zapier for the lead generation process.

What is most valuable?

We can connect Zapier with Zoho CRM for lead generation. I like the tool's drag and drop feature.

What needs improvement?

The solution does not work properly when we apply filters and we get errors.

What do I think about the scalability of the solution?

I would rate Zapier's scalability an eight out of ten.

How was the initial setup?

The tool's setup is easy.

What's my experience with pricing, setup cost, and licensing?

Zapier's price is good.

What other advice do I have?

I would rate the solution a seven out of ten.