Zapier
ZapierReviews from AWS customer
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1,768 reviews
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Zapier automates data & integrates my web tools - an amazing time saver!
What do you like best about the product?
Zapier is easy to use, especially for us non-web developers.
What do you dislike about the product?
I would like it even more if it integrated with Salesforce better.
What problems is the product solving and how is that benefiting you?
With Zapier, I can set up data to flow from web forms to spreadsheets. It's made my work super efficient.
Better integration of web app
What do you like best about the product?
Easy integration of web apps
Easy automation
Easy automation
What do you dislike about the product?
Lacks customization such as use of machine learning by user
What problems is the product solving and how is that benefiting you?
Integrating web apps for better operation
Operation has been faster
Operation has been faster
Automation at its finest
What do you like best about the product?
At a high level, Zapier provides a fast and affordable solution to cross functional teams to work in synergy with one another. The process is easy and simple
What do you dislike about the product?
While the process is easy and simple, there are issues with access.
What problems is the product solving and how is that benefiting you?
With Zapier, we are able to address project organization, cross-functional teamwork, and cut out the middle man work for cross-platform ticket work.
Easy to use - no major complaints
What do you like best about the product?
Super easy to use and extremely helpful for when that one application doesn't have native integration with one another, a crucial part to most businesses. Support is fantastic, quick to respond, and will help with most problems for free.
What do you dislike about the product?
The only major downside is the cost, and it is pretty expensive to use. It is often is missing some applications that I wish were there. Besides the price, Zapier is perfect at its job!
What problems is the product solving and how is that benefiting you?
A significant problem I had was with Freshping, which was missing Freshstatus integration at the time. We used Freshstatus long before Freshping existed, so it wasn't very pleasant to need to use Freshping's status page. Freshstatus had a few more features and could monitor services manually, making us need to use Freshstatus. Also, at this time, the process to integrate Zapier and Freshping was horrific. (thankfully, that has improved over time) However, even though it was rough to start, once Zapier was up and running with Freshping, it ran beautifully, allowing Freshstatus to monitor our website for downtime using Freshping automatically.
Recommendations to others considering the product:
Try it out with the free plan and use as many applications as possible to see what works best for you!
Good for Integrations, but sometimes run into issues
What do you like best about the product?
Very helpful when sending notifcations for leads. On Facebook Ads, anytime a user submits their information, my client will get a notification of their information,
What do you dislike about the product?
Some integrations fail. I was trying to connect zapier with square and it always fails.
What problems is the product solving and how is that benefiting you?
Even though it is meant to connect apps together, I use for notifications when getting leads. That part works effectively.
The best no-coding automation tool on the market
What do you like best about the product?
I've got no technological background and I was able to set up a bunch of complex automations in no time, the ease of use is incredible for such a powerful tool.
What do you dislike about the product?
Zapier is pretty much perfect for my needs. The only thing I wish I had is a better Totango's integration, however, I reckon this may be not Zapier's fault but Totango's.
What problems is the product solving and how is that benefiting you?
We are currently solving: integrating or connecting apps that usually don't speak between themselves, automatically filling dashboards, notifying users' updates in Slack, etc.
Recommendations to others considering the product:
Having Javascript or Phyton knowledge is a big plus as you'll be able to automate even faster
Review on Zapier
What do you like best about the product?
Very pleased with Zapier's feature to integrate two software for e.g. I can easily update fields in Salesforce, and it would get automatically get updated in Asana. The same applies from Salesforce to Asana. I also like the following add ons
1. the ability to zap different sections in the same Asana project
2. the ability to search for records and update
3. the ability to filter for records
4. the ability to delay some zaps.
1. the ability to zap different sections in the same Asana project
2. the ability to search for records and update
3. the ability to filter for records
4. the ability to delay some zaps.
What do you dislike about the product?
There are a few items I dislike because it takes a lot of time:
1. while testing: the records don't pick up the most recent changes even though it says it does. This happens especially if we have a lot of zaps in the same account.
2. zapping picklist fields is painful: one has to copy the IDs of each of the picklist value and add them one by one to Zapier.
3. search filter is not very smart: you can be scrolling forever to search for your project. It doesn't automatically show you the project name when using the search, you have to keep scrolling till you find it.
4. if your data doesn't match from Asana to Salesforce, the Zap will show that one of the steps is broken and needs to be fixed. This is not very helpful as the zap is not broken and is still working. Which thankfully is a good thing.
1. while testing: the records don't pick up the most recent changes even though it says it does. This happens especially if we have a lot of zaps in the same account.
2. zapping picklist fields is painful: one has to copy the IDs of each of the picklist value and add them one by one to Zapier.
3. search filter is not very smart: you can be scrolling forever to search for your project. It doesn't automatically show you the project name when using the search, you have to keep scrolling till you find it.
4. if your data doesn't match from Asana to Salesforce, the Zap will show that one of the steps is broken and needs to be fixed. This is not very helpful as the zap is not broken and is still working. Which thankfully is a good thing.
What problems is the product solving and how is that benefiting you?
Updating records from Salesforce to Asana and vice versa. The benefits are as follows:
a. Less license needed to be assigned to users in both platforms. Salesforce users stay in Salesforce and Asana users stay in Asana. Both get immediate updates.
b. Saves a lot of time for project managers in going back and forth looking for information. They can focus on completing the project instead of gathering information. More efficient.
c. Saves a lot of manual steps for the users.
a. Less license needed to be assigned to users in both platforms. Salesforce users stay in Salesforce and Asana users stay in Asana. Both get immediate updates.
b. Saves a lot of time for project managers in going back and forth looking for information. They can focus on completing the project instead of gathering information. More efficient.
c. Saves a lot of manual steps for the users.
Recommendations to others considering the product:
Zapier can be used to update or create new records from one platform to another immediately. We have used it for Asana to Salesforce or Airtable to Salesforce. It is easy to setup and learn. There are some pain points in the user experience or product limitations e.g. picklist fields and their values are a bit difficult to update. The search for test records or looking for projects could be improved. Other should consider it if they need to integrate it with their CRM and other platforms. I think they provide you unlimited zaps package and may have reasonable price compared to other tools. So, that helps if your team uses it quite heavily. Support is good but they don't do screen share and only respond on emails. That is not efficient at all, and different reps take the case, so you may be repeating your case to them and still not resolve it.
Everyone needs to be zapping
What do you like best about the product?
Zapier completely transformed our business! It turned long, manual processes into an instant click of a button. We were also able to customize each zap and integrate a ton of different software. Whenever we tested a new product for the company, the first question was always "can we zap with it?"
What do you dislike about the product?
I can't think of a single downside of Zapier! It's very reasonably priced, easy to use, and extremely versatile.
What problems is the product solving and how is that benefiting you?
Zapier allowed us to automate a lot of repeated communication, organize our sales leads, and even helped keep our budget up to date. Manual processes where human error caused hiccups or a lot of time were suddenly a non-issue.
Easy to use integration and workflow automation tool.
What do you like best about the product?
The connector has features like time triggers, having a multi-layer workflow. The User Interface is very easy to use, and they also provide with zap templates which can directly be used.
What do you dislike about the product?
The tool is bit costly as compared to its competitors. But its worth paying as there is hardly any downtime.
What problems is the product solving and how is that benefiting you?
Connecting Freshdesk with other chat apps and bots systems , which are not directly available with Freshdesk Marketplace.
Pretty good for one way automations
What do you like best about the product?
I like the vastness of integration, so many supported apps. Most apps tend to add support for zapier first and foremost -Zapier became the standard. There are so many use-cases, there is always something that can be automated with Zapier :) I'm a big fan of saving time by reducing redundant tasks.
What do you dislike about the product?
It can get pricey - it's not the most affordable automation out there. It's not a solution for two-way sync jobs. There are limitations on what can be done due to API, triggers and actions supported for a specific app. Not a solution for complex uses.
What problems is the product solving and how is that benefiting you?
I am running simple automations. The main benefits are reducing redundancy and saving time. There is still more to learn and more to discover. I'm also trying other solutions out there.
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