Conviva
ConvivaReviews from AWS customer
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Essential Tool for Monitoring and Optimizing Viewer Experience
What do you like best about the product?
Conviva provides real-time, granular insights into streaming performance, making issue detection and resolution fast and efficient. Its intuitive dashboards, custom alerts, and seamless integrations empower teams across engineering, product, and operations.
What do you dislike about the product?
While powerful, Conviva has a steep learning curve for new users, especially around advanced features. The interface can be overwhelming initially, and onboarding could be smoother with enhanced documentation.
What problems is the product solving and how is that benefiting you?
Conviva helps us monitor and optimize video streaming performance in real time across devices, geographies, and platforms.
It reduces troubleshooting time, improves viewer experience, and enables faster decision-making with actionable insights.
It reduces troubleshooting time, improves viewer experience, and enables faster decision-making with actionable insights.
Great Analytics tool for OTTs
What do you like best about the product?
I have never came across a tool like this where you can get every bit of information of a user.
What do you dislike about the product?
Sometimes the login function does not work when you are connected with corporate VPNs so you need to be aware of that.
What problems is the product solving and how is that benefiting you?
We are an OTT platfrom and the streaming analytics are very important for us so Conviva scores are helping us to get all the kinds of vital information we need.
Robust and well-structured video analytics monitoring tool.
What do you like best about the product?
What I really like about Conviva is how quickly it gives us visibility into streaming issues. The real-time data is super helpful, especially during big events, and the dashboards make it easy to spot problems by region, device, or content. It's reliable, easy to use, and has definitely helped us improve the viewer experience.
What do you dislike about the product?
It would be really helpful if the Viewer Tab in the Trends dashboard didn’t reset to preset columns every time I use it. It’d be great if I could save my customized column settings per account, like how it works in the Viewer module dashboard.
What problems is the product solving and how is that benefiting you?
It helps us quickly identify and resolve streaming issues across devices and regions. Its real-time data not only improves viewer experience but also guides enhancements to our client apps. This makes our service more reliable and keeps customers satisfied.
Ai insights are awesome as Conviva is developing by days going.
What do you like best about the product?
Overall experience is great here in Conviva, But some key features below which can get some more hearts,
Ai Alerts.
Trends.
Last but not least Custom Dashboards.
Ai Alerts.
Trends.
Last but not least Custom Dashboards.
What do you dislike about the product?
nothing to dislike about any solution it's all development with time.
What problems is the product solving and how is that benefiting you?
Giving insightful summarized data at one place.
conviva review
What do you like best about the product?
What I like best about Conviva’s Operational Data Platform is its ability to deliver real-time, granular visibility into streaming performance and audience engagement. The platform’s powerful analytics make it easy to identify, diagnose, and resolve quality issues quickly, which ultimately improves the user experience. I also appreciate how it seamlessly scales to handle massive volumes of data without compromising on speed or accuracy, and how its intuitive dashboards and APIs simplify integrating operational insights into daily workflows.
What do you dislike about the product?
While Conviva’s Operational Data Platform is powerful, one thing I dislike is that its user interface can feel a bit overwhelming at first, especially for new users who aren’t familiar with its depth of metrics and dashboards. Additionally, customization options for some visualizations and alerts can be limited, which sometimes makes it harder to tailor the platform fully to specific operational or business needs. That said, once you get past the learning curve, the insights it provides are very valuable.
What problems is the product solving and how is that benefiting you?
Conviva’s Operational Data Platform solves the critical problem of limited visibility into streaming quality and audience engagement in real time. By collecting and processing massive volumes of streaming data instantly, it helps pinpoint buffering issues, latency, and playback errors as they happen. This benefits us by enabling quicker detection and resolution of problems, improving the user experience and retention. It also empowers data-driven decisions through detailed metrics and trends, ultimately supporting better product development, content strategy, and operational efficiency.
Conviva is a great analytics and operational data platform
What do you like best about the product?
I have been using Conviva for last 10 years for streaming service analysis. Conviva makes it a lot easier to identify the customer pain points. Our customer support team can easily find the reason of failures which helps engineering team to debug the problems faced by our users. It is a great tool to analyze the quality of service and quality of experience for our streaming service. I love the way Conviva allows to filter under different dimensions and fields.
The integration and implementation is very easy for all platforms that we support. Not only that but Conviva support team is very easy to approach and has been very helpful whenever required.
The integration and implementation is very easy for all platforms that we support. Not only that but Conviva support team is very easy to approach and has been very helpful whenever required.
What do you dislike about the product?
I don't have any particular thing in my mind but some times I feel that it could be more helpful if it can allow to add more custom data and events. For example when we want to debug some problem using Conviva, it is hard to reach to the root of problem as no debug information is available.
What problems is the product solving and how is that benefiting you?
As we are using Conviva for our streaming service, Conviva helps us on following fronts.
- It helps us analyzing the quality of service
- It helps us analyzing the overall performance of our service specifically by providing nice view of failures and paint points for users.
- It helps us identifying problems with particular sessions or particular device platforms.
- It helps us analyzing the quality of service
- It helps us analyzing the overall performance of our service specifically by providing nice view of failures and paint points for users.
- It helps us identifying problems with particular sessions or particular device platforms.
Useful
What do you like best about the product?
The fact that you can view live data is really beneficial to the use
What do you dislike about the product?
Sometimes it can get clunky. It would be good to have more of some overview dashboard
What problems is the product solving and how is that benefiting you?
Quick visuals on how the platform is doing
Great real time analytics to point out end user impact
What do you like best about the product?
Close to real time to assess what issues the user might be facing. Good idea of the user impact and experience
What do you dislike about the product?
Cluttered UI and difficult filter adding. Streamlining filters in the trends page will give ease of use
What problems is the product solving and how is that benefiting you?
End user impact. Experience for the users. pin point Impacted demographic or device group
Excellent Service
What do you like best about the product?
Conviva is excellent at delivering real-time operational data across billions of video streams. Its ability to process and analyze data at the moment of playback helps media companies react quickly to quality issues, user behavior, and content performance.
What do you dislike about the product?
strong in video analytics, it has a few limitations and drawbacks depending on the use case and organization size. It’s highly specialized for video delivery and viewer engagement analytic
What problems is the product solving and how is that benefiting you?
solves a number of critical problems for companies in the streaming, media, and digital entertainment space.
Conviva QOS Video Analytics: Real-Time Insights & Powerful AI Alerts for Faster Troubleshooting
What do you like best about the product?
Conviva offers real-time QoS analytics across both STBs and mobile devices, enabling rapid identification of playback issues—whether device-specific, network-related, or regional. Its granular segmentation by device type, OS, app version, or firmware helps detect regressions and platform-specific problems. The session-level diagnostics allow deep dives into individual user experiences, while the AI-powered alerts proactively catch anomalies like rebuffering or high error rates—often before users even notice.
Conviva enables faster troubleshooting and reduced MTTR through real-time data and AI-driven alerts, helping teams quickly identify and resolve issues across platforms. It supports release validation by monitoring the live impact of updates on user experience for both STBs and mobile apps. With user-centric insights and smart alerting, teams can proactively prioritize fixes based on impact and deliver better support without manual monitoring.
Conviva enables faster troubleshooting and reduced MTTR through real-time data and AI-driven alerts, helping teams quickly identify and resolve issues across platforms. It supports release validation by monitoring the live impact of updates on user experience for both STBs and mobile apps. With user-centric insights and smart alerting, teams can proactively prioritize fixes based on impact and deliver better support without manual monitoring.
What do you dislike about the product?
One downside of the Conviva Operational Data Platform is the steep learning curve—it takes time to fully understand the metrics, dimensions, and data model. For new users, navigating and interpreting the data can feel overwhelming initially. However, the recent addition of AI-powered query assistance is a welcome improvement, making it easier to ask questions and extract insights without deep technical knowledge.
What problems is the product solving and how is that benefiting you?
Conviva Operational Data Platform addresses one of the biggest challenges in video delivery QoS—lack of real-time visibility into user experience across devices. It helps us quickly identify and resolve playback issues, ensuring smoother streaming and faster incident response
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