MSG91-SMS
MSG91Reviews from AWS customer
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SMS reminders for appointments and follow-ups
What do you like best about the product?
Super simple interface and automated scheduling make it effortless
What do you dislike about the product?
slightly fewer third-party integrations than competitors.
What problems is the product solving and how is that benefiting you?
MSG91 drastically reduced missed appointments and improved recall for perodic cleanings.
Reliable API messaging backbone for app alerts
What do you like best about the product?
Excellent documentation, and the fallback logic between channels is top-tier
What do you dislike about the product?
Could offer better sandbox testing tools.
What problems is the product solving and how is that benefiting you?
We use MSG91 for user notifications and OTPS inside our app. it ensures uptime and user trust across time zones.
Automated policy reminders and claims updates
What do you like best about the product?
Easy workflow creation for renewal sequences through SMS and emails.
What do you dislike about the product?
It could use a built-in contact verification feature.
What problems is the product solving and how is that benefiting you?
Customers no longer miss renewal dates. MSG91's automation saves our agents hours weekly and boost retention.
Instant maintenance alerts and technician coordination
What do you like best about the product?
The API triggers help us send urgent SMS alerts from our maintenance management system automatically.
What do you dislike about the product?
Dashboard design feels dated compared to newer saas tools.
What problems is the product solving and how is that benefiting you?
MSG91 ensure our technicians get job notifications instantly. Downtime for aircraft support takes has dropped noticeably.
Easy guest communication before and after stays
What do you like best about the product?
Automated pre-check-in reminders and post-stay-thank-you message make our guest experience smoother.
What do you dislike about the product?
Occasional message throttling during holiday spikes.
What problems is the product solving and how is that benefiting you?
MSG91 eliminated manual texting for booking confirmations. it saves staff time and enhances guest satisfaction scores.
Dependable OTP and transactional alert system
What do you like best about the product?
MSG91's delivery rates are excellent, and latency is minimal even for high-volume OTP traffic.
What do you dislike about the product?
I wish the reporting dashboard allowed exporting custom time frames more easily.
What problems is the product solving and how is that benefiting you?
We use MSG91 for OTPs and transactions notifications. Customers receive instant message, improving trust and reducing failed logins and call support requests
Policy renewal & claims status messaging automation
What do you like best about the product?
The multi-step workflow (renewal reminders, Claim status updates) are easy to build.
What do you dislike about the product?
The learning curve for building complex workflow is moderate.
What problems is the product solving and how is that benefiting you?
We used to manually call client for reminders or claim updates. MSG91 automates that, reducing manual labor and improving client satisfaction and retention
Secure patient communication via SMS & WhatsApp
What do you like best about the product?
The compliance features ( such as masking and audit logs) give us confidence for HIPAA-adjacent messaging. Also, the template management is very handy.
What do you dislike about the product?
The onboarding support was a little slow during weekend
What problems is the product solving and how is that benefiting you?
We needed to send appointment reminder, lab result alerts, and COVID-check notifications. Before MSG91, many patient missed messages or we had to resort to costly phone calls
Streamlined student notification and alerts
What do you like best about the product?
The ''Segment to campaign" feature allow us to group student and send tailored SMS/WhatsApp with ease.
What do you dislike about the product?
The monthly quota reset timing is sometime confusing (UTC vs local).
What problems is the product solving and how is that benefiting you?
We send class cancellations, event reminders, exam schedules. Using MSG91, faculty no longer has to manually text each student . It's saved hour per week in admin work and improved attendance
Reliable OTP & alert messaging for utility services
What do you like best about the product?
The OTP generation and auto expiry features are rock solid. Also love reporting dashboard for message success/failure rates.
What do you dislike about the product?
The latency for very high volumes (e.g. burst at 8 AM ) sometimes spikes slightly.
What problems is the product solving and how is that benefiting you?
We issue OTPs for customer paying bills or resetting accounts, and also outage alerts. MSG91 ensure near-instant delivery, reducing the friction in user self-service and cutting call volume in our call center.
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