MSG91-SMS
MSG91Reviews from AWS customer
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Reliable OTP Delivery with Seamless Integration and Excellent Documentation
What do you like best about the product?
MSG91 offers reliable OTP delivery with excellent API documentation, making integration seamless even for complex systems. The dashboard is clean and easy to navigate, which helps in monitoring usage efficiently.
What do you dislike about the product?
Pricing could be more flexible for startups, and sometimes delivery delays happen during peak hours.
What problems is the product solving and how is that benefiting you?
It helped us streamline user authentication and reduced failed OTP verifications significantly.
Impressive SMS Delivery Speed with Straightforward Integration and Insightful Reporting
What do you like best about the product?
The SMS delivery speed is impressive and supports our transactional messaging needs perfectly. Integration with our platform was straightforward, and the reporting tools provide useful insights into campaign performance.
What do you dislike about the product?
Customer support response time can be slow occasionally, and UI could use modernization.
What problems is the product solving and how is that benefiting you?
Enabled real-time order updates and OTP verification, improving customer experience and reducing cart abandonment.
Reduced manual workload through WhatsApp automation
What do you like best about the product?
SMS reminders for appointments are delivered consistently. Reporting tools help us track delivery rates and follow up where necessary. Setup was straightforward, and the API works well with our internal scheduling system.
What do you dislike about the product?
It reduced average first response time and improved support team efficiency without increasing headcount.
What problems is the product solving and how is that benefiting you?
Highly recommended for support teams handling high query volumes.
Excellent Support and Handy All-in-One Email & SMS Features
What do you like best about the product?
Support team and all in one features related to emails and sms.
What do you dislike about the product?
I want to delete email template, but in recent update we got an option to achieve email
What problems is the product solving and how is that benefiting you?
Acknowledge message and email to our customers.
MSG91 + Shopify Automation That Saves Time and Keeps Customers Updated
What do you like best about the product?
As a user and brand owner of Furever Kare, I would specifically like to mention the support of Mr Rajat Garg who has been helping me patiently and persistently to setup a bot for my brand. High regards for how in no time, he literally made sure that the needed setup is done. Besides the ease with which he explained everything is highly praiseworthy. High appreciation for his knowledge and expertise in this regard. Thankyou Rajat for all the help!
What do you dislike about the product?
At times a lot of structures are a little complicated and there is a lot of scope of improvisation on the same.
What problems is the product solving and how is that benefiting you?
Automating the messages sent to my customers making the most important task; i.e. keeping the customers informed sorted for me.
Outstanding MSG91 Support for SMS Template and DLT CTA Setup
What do you like best about the product?
Excellent support from Damini in configuring the SMS template and DLT CTA for sending SMS. Truly appreciated! MSG91 is perfect for using communication services. MSG91 Support is outstanding.
What do you dislike about the product?
Nothing we dislike everything is good all good.
What problems is the product solving and how is that benefiting you?
SMS Configuration
Awesome MSG91 Support for SMS Configuration and Template Setup
What do you like best about the product?
Damini from the support team assisted us with SMS configuration and template setup in MSG91. Very helpful & awesome support.
What do you dislike about the product?
Nothing we dislike everything is good right now
What problems is the product solving and how is that benefiting you?
SMS Setup
Outstanding Support and Ease of Use
What do you like best about the product?
I like the support provided by MSG91, especially when Mr. Aniket called me and was on call until the query was resolved, and he solved it in a nice way. I also find the initial setup of MSG91 easy. I mainly use MSG91 for WhatsApp marketing, and it helps with Template JSON mapping for bulk messages.
What do you dislike about the product?
Not yet anything
What problems is the product solving and how is that benefiting you?
I use MSG91 for WhatsApp marketing, and it solves template JSON mapping for bulk messages.
MSG91’s Generous Credits and Exceptional Support Team Made Our Onboarding Seamless
What do you like best about the product?
As a non-profit organization, we truly appreciate the support we received from MSG91. They generously provided us with free credits, which greatly helped us manage our communication needs within our limited budget.
In addition to the credits, their team offered complete support during the SMS setup process for sending our campaigns. The entire onboarding experience was smooth, and they guided us step by step to ensure everything was configured correctly.
Their support team is always available, responsive, and extremely helpful whenever we have questions or need assistance. We are very grateful for their continuous support and commitment to helping organizations.
In addition to the credits, their team offered complete support during the SMS setup process for sending our campaigns. The entire onboarding experience was smooth, and they guided us step by step to ensure everything was configured correctly.
Their support team is always available, responsive, and extremely helpful whenever we have questions or need assistance. We are very grateful for their continuous support and commitment to helping organizations.
What do you dislike about the product?
There is nothing at this time that we dislike.
What problems is the product solving and how is that benefiting you?
Initial setup and sending SMS in bulk
Timely policy notifications and reminders.
What do you like best about the product?
Renewal reminders are delivered reliably.
What do you dislike about the product?
More event templates would is be useful.
What problems is the product solving and how is that benefiting you?
It improved internal coordination.
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