MSG91-SMS
MSG91Reviews from AWS customer
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Reliable, Scalable Communication Made Easy
What do you like best about the product?
I like MSG91 for its reliable message delivery, which ensures our OTPs and alerts reach users instantly, thus reducing login failures and support tickets. The easy-to-use dashboard makes it simple to track message delivery, manage templates, and analyze reports without requiring technical support, saving time for our operations team. I also appreciate the flexible APIs that help streamline our communication by automating OTPs, notifications, and alerts directly from our system, reducing manual efforts and errors. This makes messaging faster, more reliable, and easier to scale as our communication volume increases. Additionally, the initial setup was fairly straightforward, especially for basic SMS and OTP use cases, as the dashboard and API keys were easy to access.
What do you dislike about the product?
While MSG91 works reliably overall, the documentation for some advanced features could be more detailed, and the initial setup can feel slightly complex for first-time users. Some of the advanced features like WhatsApp API configuration, template approvals, and detailed reporting could benefit from clearer step-by-step documentation with real use cases.
What problems is the product solving and how is that benefiting you?
I use MSG91 to solve delayed message delivery, automate communication via APIs, and ensure reliable OTPs. It provides a single platform for scalable messaging, saves time with an easy dashboard, and the APIs streamline processes, reducing errors.
Reliable Messaging, Needs Interface Improvement
What do you like best about the product?
I like MSG91's reliable message delivery and well-documented APIs, which make integration straightforward for our technical team. I also appreciate the detailed delivery reports, which help us monitor performance and quickly identify any issues.
What do you dislike about the product?
I find the user interface of MSG91 a bit complex, especially for new users navigating the dashboard for the first time. More in-product guidance or contextual help would make it easier to use certain features without relying heavily on documentation.
What problems is the product solving and how is that benefiting you?
MSG91 solves our challenge of reliable and timely customer communication, especially for OTP delivery and transactional alerts.
Reliable OTP Solutions with Excellent Support
What do you like best about the product?
I like the instant support from MSG91. I appreciate the good pricing and good support overall. The initial setup of MSG91 was quite simple, and these aspects make using the service effective for managing my OTP system in one place.
What do you dislike about the product?
Nothing as of now
What problems is the product solving and how is that benefiting you?
MSG91 centralizes my OTP system management, supported by instant assistance and good pricing.
Seamless Communication, Reliable Partner
What do you like best about the product?
I like that MSG91 handles all our customer communications seamlessly on one platform. The platform is simple and usable, and the support is on time with a knowledgeable team. Being in the financial services business, timely and correct communication is critical, and MSG91 proves to be a reliable partner. The initial setup was absolutely easy with no complexities at all.
What do you dislike about the product?
Some custom features as per our demand take time to implement, MIS and analytics dashboard can be improved.
What problems is the product solving and how is that benefiting you?
MSG91 handles all our customer communications seamlessly on one platform, ensuring timely and reliable communication for our financial services business.
Transforms Communications with Stellar Support
What do you like best about the product?
I use MSG91 for communications, engagement and conversion of my users and prospective users. It helps in increasing my funnel conversion and customer renewal. I like the Campaign and agentic AI workflow features of MSG91. Campaigns have helped me automate most of my customer communications by organizing and scheduling messages efficiently. The Agentic AI workflows in the Hello feature have reduced my customer support tickets significantly by handling most user queries. The initial setup was very easy, and I must complement the MSG91 support team, who was readily available throughout the process, especially Anchal and Nishant.
What do you dislike about the product?
MSG91 can add more features to WA templates, like enabling emojis in headers, to improve its offerings, though the current features suffice the need.
What problems is the product solving and how is that benefiting you?
I use MSG91 for user communications, increasing funnel conversions, and customer renewals. The Hello feature solves customer queries directly. Campaigns automate communications, reducing my workload, and Agentic AI workflows handle queries, cutting support tickets.
Very Useful Tool
What do you like best about the product?
Ease of implementation; it’s very useful and straightforward to get started with.
What do you dislike about the product?
Sometimes it’s hard to reach the team....
What problems is the product solving and how is that benefiting you?
sms
Super Easy to Use, Nothing Complicated
What do you like best about the product?
Ease of use. Not complicated. I was using other platform earlier. Sanket was of immense help
What do you dislike about the product?
Nothing for now. It seems to work well. Let me wait for me days
What problems is the product solving and how is that benefiting you?
Logging on is easy
Strong CPaaS Platform with Excellent SaaS Partner Support
What do you like best about the product?
At Finxbridge, we found MSG91 to be a reliable and scalable CPaaS platform with well-documented APIs for WhatsApp, SMS, Voice, Email, and RCS, enabling smooth SaaS and CRM integrations.
The support from Nishant (Partnerships team) was excellent—highly responsive, technically strong, and proactive throughout onboarding and integration. His support significantly reduced integration timelines and ensured a seamless go-live.
Key USPs: Unified communication APIs, easy integrations, high deliverability, and strong partner support.
Highly recommended for SaaS-driven businesses.
The support from Nishant (Partnerships team) was excellent—highly responsive, technically strong, and proactive throughout onboarding and integration. His support significantly reduced integration timelines and ensured a seamless go-live.
Key USPs: Unified communication APIs, easy integrations, high deliverability, and strong partner support.
Highly recommended for SaaS-driven businesses.
What do you dislike about the product?
Nothing for now, Everything is going fine.
What problems is the product solving and how is that benefiting you?
Key USPs: Unified communication APIs, easy integrations, high deliverability, and strong partner support.
A very essential and powerful set of features offered with one system with excellent support
What do you like best about the product?
Working with MSG91 has been great from the beginning. The initial intro call was very helpful and reassuring, and it gave me the confidence to move over from another platform.
APIs are pretty straightforward to understand and integrate, dashboard is powerful yet very simple to understand. Overall simplicity of their system is what made us at ease.
APIs are pretty straightforward to understand and integrate, dashboard is powerful yet very simple to understand. Overall simplicity of their system is what made us at ease.
What do you dislike about the product?
It’s only been a few months since we migrated to MSG91. So far, we haven’t encountered any issues, but it’s still too early to draw any firm conclusions.
What problems is the product solving and how is that benefiting you?
First of all, MSG91 brings SMS, WhatsApp, Email, and Push notifications together in one system. This significantly reduces the cost and effort of investing in, understanding, maintaining, and monitoring multiple separate systems. As a result, go-to-market time is much shorter with MSG91.
Msg 91 Team Delivers Timely Solutions and Outstanding Support
What do you like best about the product?
The Msg 91 team is very helpful and provides solutions on time. I would also like to mention Mr. Amit, who consistently provides timely solutions and has been very supportive.
What do you dislike about the product?
Nothing to add at the moment. MSG91 is doing very well, and I hope it continues this way.
What problems is the product solving and how is that benefiting you?
Msg91 has been helping us by providing SMS services, which make it easy for us to connect with our customers.
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