Salesloft

What do you like best about the product?

I enjoy the ability to review calls and areas of lessons and learn from them with Video Record. The Scorecard is helpful for me to keep track of and keep consistent. Personalization helps me tailor my messages to each individual customer and boost customer engagement. The cadences kept me up to date on subsequent contacts to follow up and the AI usually directed me to good next steps if I had a number of prospects to follow up.

What do you dislike about the product?

The most difficult part is finding and organizing coaching resources. It can take a lot of time to check calls, especially if it's a large number of calls. I don’t particularly use the competition features because I concentrate more on my own objectives and follow up. I also don't use some features as often because it's not in my daily routine, and I normally process customer information and customer calls directly, instead of making playbooks or grouping customer calls by type.

What problems is the product solving and how is that benefiting you?

It has saved me time to know what prospects to pursue and has provided me with some good ideas on what to do next; however, I still read through the recommendations before putting them into action. Cadences kept me abreast with follow through, aware of additional contacts, and who to call next; I customized cadence for the prospect and based it on timing and messaging. Sometimes the information gained from the conversations was beneficial and provided information that I could consider in my approach, even if not applicable to every point in the conversation.

What do you like best about the product?

They help me identify the right prospects, understand their needs, and create more relevant outreach. Together, they make lead research more efficient and help improve the quality of customer engagement. The cadences improved follow-through significantly, AI-guided prioritization pointed me to the right next step very reliably, and conversation insights frequently led to useful coaching.

What do you dislike about the product?

Managing large amounts of data can be time consuming, especially when segments need frequent updates. Keeping risk information accurate and email activity organized can also require extra attention.

What problems is the product solving and how is that benefiting you?

More efficient lead research, more relevant outreach, and improved quality of customer engagement. I also had significantly better follow-through, very reliable guidance on next steps, and frequently useful coaching from conversation insights.

What do you like best about the product?

These features are helpful to me for certain aspects of my everyday sales activities. When using scripting, I do not have to try to think of what I'll say on every call and doing outreach. Data interaction allows me to view account and prospect information in one place, and trend analysis allows me to see the patterns of the data and adapt the follow-up action accordingly, based on patterns of outreach activity, response rate and engagement. Although the cadences were somewhat easy to remember who I needed to follow up with next, it does help the follow-ups that I'm so organized. The AI also helped me write a response message to the account and previous conversation, which I did look over and make edits to before sending (but it helped save me some time).

What do you dislike about the product?

The one problem I have with Salesloft is that it can be a bit overwhelming to a certain extent if there is a lot going on. There's a lot of notifications and features to keep track of, and sometimes, I'm forced to spend additional time in order to get my information.

What problems is the product solving and how is that benefiting you?

I save time on follow-up messaging with the AI (after reviewing and editing), and I can stay more organized with follow-ups since cadences make it easier to remember who to follow up with next. Being able to see account and prospect information in one place and spot patterns in outreach activity, response rate, and engagement helps me adjust my follow-up accordingly.

What do you like best about the product?

I like the cadences for consistent outreach. AI-guided prioritization usually points me to the right next step, and the conversation insights frequently lead to useful coaching. CRM integration and calendar management work well for me.

What do you dislike about the product?

Task management and sales pipeline management don’t meet my needs.

What problems is the product solving and how is that benefiting you?

Cadences somewhat improved my follow-through. AI guidance usually helped me choose the next step, and conversation insights frequently supported useful coaching.

What do you like best about the product?

I love the cadence structure. It made follow ups easier to organize and helped me stay consistent with outreach, with scheduled steps in one place so I was less likely to miss important follow ups. The AI-guided recommendations were very reliable and helped me focus on the most relevant follow ups and prioritize my daily sales activities without spending too much time deciding what to do next. I also found the conversation insights useful for identifying areas to improve in sales calls and for coaching discussions.

What do you dislike about the product?

some features can take a little time to understand when you're first getting started, especially when setting up more detailed workflows.

What problems is the product solving and how is that benefiting you?

I stayed more consistent with outreach and reduced the chance of missing important follow ups. I was able to prioritize daily sales activities faster, and the conversation insights gave me clear areas for improvement and useful points for coaching and performance reviews.

What do you like best about the product?

I like Salesloft's user interface the most because it makes things easy to use and helps me manage my book of business effectively. It's also super easy to set up, which was a big plus for us.

What do you dislike about the product?

I find the ability to track pipeline in real time lacking, and there are some issues with data migration from Salesforce where the data isn't displayed fully. It would also be beneficial to have more AI implementation in Salesloft.

What problems is the product solving and how is that benefiting you?

Salesloft centralizes customer data, aids in maintaining our book of business, and supports our outreach efforts, making sales tracking easier.

What do you like best about the product?

Salesloft helps me be organized and saves time with my sales daily. Email management makes it easier to keep track of conversations and follow-ups, and the cadences helped me stay more consistent with follow-ups and keep track of next steps with each prospect. Content utilization helps me easily discover and re-use content that has been successful in the past. Account identification is also good because it helps me identify which accounts to focus on without spending time manually searching through it. The AI assisted me in creating follow-up emails and suggested ways to make messages more relevant, and it usually pointed me toward useful next steps, especially for follow-ups, as long as I review them first.

What do you dislike about the product?

When I have a lot of sales materials in the Content Library, it can get a little cluttered and getting to the right template or piece of content isn't always fast. Alerts can be distracting, particularly when I'm handling a number of accounts, and sometimes I can't tell if an alert is actually a priority or not. Prioritization is helpful, but from time to time I have to double-check the recommendations with my own sales priorities. I also use Playbooks, Audio/Video Recording, and Video Support infrequently since they haven't been a requirement of my day-to-day workflow.

What problems is the product solving and how is that benefiting you?

It’s helped me stay organized, save time, and be more consistent with follow-ups. I can keep better track of conversations and next steps, re-use content that’s worked in the past, and focus on the right accounts without manually searching. The AI follow-up email suggestions also saved me some time, even though I still make edits before sending.

What do you like best about the product?

I value the task management, shared records, and performance management because together they create visibility, accountability, and continuity in how work gets done. Cadences helped a little with follow-through and consistency, and the AI-guided prioritization usually helped point to the right next step (though not universally).

What do you dislike about the product?

Some features aren’t defined the way I’d like them to be. Conversation Insights rarely led to useful coaching.

What problems is the product solving and how is that benefiting you?

I got better visibility, accountability, and continuity in day-to-day work. Cadences improved follow-through a little, and AI-guided prioritization usually helped identify the appropriate next action.

What do you like best about the product?

I love how Salesloft acts as my command center for managing high-performing outbound sales teams. The analytics are incredible, allowing me to see which cold email subject lines are booking meetings and which call scripts are underperforming. This data is crucial for effectively coaching my sales teams, rather than relying on gut feelings. The dialer is exceptionally smooth, providing a seamless experience. I also appreciate the AI agents that help automate administrative tasks for my sales teams. The structured, daily task list or Cadences Salesloft provides ensures that reps execute tasks efficiently, so no lead falls through the cracks.

What do you dislike about the product?

Salesforce integration can be highly temperamental. If a field mapping gets slightly messed up, it can create duplicate contacts or fail to log activities properly. I've had to spend hours on calls with RevOps teams trying to untangle sync errors between Salesloft and the CRM.

What problems is the product solving and how is that benefiting you?

I use Salesloft to eliminate rep guesswork, providing a structured daily task list for sales reps so no lead slips through the cracks. The analytics help me coach sales teams effectively, and AI agents automate administrative tasks, saving time.

What do you like best about the product?

I like that the cadences helped improve follow-through somewhat. The AI-guided prioritization of seller actions pointed me to the right next step very reliably, and the conversation insights frequently led to useful coaching.

What do you dislike about the product?

I would like to see a stronger lead generation feature, with the ability to search for and discover new prospects directly within Salesloft.

What problems is the product solving and how is that benefiting you?

I experienced somewhat better follow-through from cadences, very reliable guidance on the right next step from AI-guided prioritization, and useful coaching from conversation insights.