Salesloft
SalesloftReviews from AWS customer
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3,951 reviews
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Useful took
What do you like best about the product?
The way it helps extract numbers and how it gets synced easily to other ERPs
What do you dislike about the product?
the pricing model for it as it turns out to be expensive
What problems is the product solving and how is that benefiting you?
it helps get through contacts and store them in sync with salesforce
Salesloft for SDR
What do you like best about the product?
Salesloft makes sales outreach efficient and organized. I like how it streamlines communication, tracks engagement, and helps prioritize leads, all in one platform.
What do you dislike about the product?
Rhythm feature can have better recall option.
What problems is the product solving and how is that benefiting you?
Salesloft solves manual outreach, missed follow-ups, and inconsistent workflows. It benefits me by automating tasks, improving visibility into engagement, and helping scale personalized communication—saving time and increasing efficiency across the sales process.
Run far away
What do you like best about the product?
Basic sequencing tool. It's easy to stand up sequences but that is tablestakes in today's environment. It does the same thing it did ten years ago with very little innovation since then.
What do you dislike about the product?
Where to start. Their support is terrible, non responsive and not focused on solving the problem. They tell you what they can and can't support rather than trying to find a workaround or a solution for you.
When they got hacked and salesloft couldn't talk to salesforce for about two weeks, they basically said "tough - deal with it" instead of offering any sort of credits or refund. After they were hacked, we had to proactively reach out to our CSM to understand the implications rather than anything proactive from salesloft. They are actively getting boatraced in the market by more innovative tools that are focused on using AI at the top of funnel, rather than salesloft who is stuck in 2015.
When they got hacked and salesloft couldn't talk to salesforce for about two weeks, they basically said "tough - deal with it" instead of offering any sort of credits or refund. After they were hacked, we had to proactively reach out to our CSM to understand the implications rather than anything proactive from salesloft. They are actively getting boatraced in the market by more innovative tools that are focused on using AI at the top of funnel, rather than salesloft who is stuck in 2015.
What problems is the product solving and how is that benefiting you?
They solve a problem that many other platforms solve these days: basic email sequencing. Nothing new or innovative.
Great to use!
What do you like best about the product?
I like the easiness of creating cadences for the team. The Frequency of the outreach that is needed, the integration of it to Salesforce and the customer support is good.
What do you dislike about the product?
It may not be because of the software itself but might have something to do with the access. However, I do not like the idea of the reps has the ability to turn off the recording before calling the customers.
What problems is the product solving and how is that benefiting you?
The automation of the outreach to the customers - since there is a cadence that is being set up, the email outreach can be sent automatically which those times can be used for other productive tasks.
Antiquated Sales Sequencing Tool
What do you like best about the product?
It allows you to sequence emails, which is table stakes at this point.
What do you dislike about the product?
For months, randomly, one-off emails sent from Salesloft (not sequences) would appear blank in the recipient’s mailbox. One-off Scheduled emails are not paused when someone replies. UX is overwhelming and clunky. No automations based on conditional logic.
What problems is the product solving and how is that benefiting you?
Sequencing prospects and following up with interested leads
It was okay. Cadences are good, but integrations are some issue. Less automation in terms of tasks
What do you like best about the product?
Good Cadence workflows. I like that you can integrate to the likes of Nooks.
What do you dislike about the product?
It feels almost like a legacy tools sometimes. Hubspot and Salesloft integration i don't think is great. I don't understand why.
What problems is the product solving and how is that benefiting you?
Making sure we adhere to a sequence, and not miss out on calling the right people.
Great experience.
What do you like best about the product?
Easy of use and look at analytics, I use it everyday to make calls and it's great to keep track of each prospect.
What do you dislike about the product?
Sometimes it gets stuck when dialing or when creating a task.
What problems is the product solving and how is that benefiting you?
Efficiently keep track of prospects.
non responsive / lack customer centric approach to solving problems even the slightest time
What do you like best about the product?
it almost seemed like the simplicity or the lack of anything besides a sequencing tool that was very bulky, templates that were very hard to build, and a dialer that would have you calling an molasses like speed. When I initially started using Salesloft, the platform felt quite rudimentary in several key areas. Specifically, the process of setting up sales sequences was incredibly cumbersome and time-consuming, making it a frustrating experience. Furthermore, creating and customizing email templates proved to be a real nightmare due to its limited functionality and clunky interface. Lastly, I consistently encountered significant performance issues with the integrated dialer, as it was extremely slow and unreliable, hindering my ability to make calls efficiently.
What do you dislike about the product?
At the time, inability to effectively build lists and share routine sales process cross-collaboratively. Documentation and ability to guide, navigate, or pull other individuals on my team to instances or profiles that I wanted them to see, listen to a call, or review messaging. During that period, the primary challenges encompassed the inadequate functionality for constructing targeted lists and facilitating the cross-functional sharing of standardized sales procedures. Furthermore, the absence of comprehensive documentation and the difficulties associated with guiding, directing, or enabling team members to access specific instances, profiles, call recordings, or messaging significantly impacted our team's operational efficiency.
What problems is the product solving and how is that benefiting you?
I guess sales law for my superiors was observing, or was solving observability. Optical or performance metrics over time and other other things, attempting to coach, shit like that, and they didn't really benefit me too much because the tools that were given, or attempted to enable us were lackluster, bulky, and ineffective. And there was not too much customer support. So our managers fired us because they didn't see productivity and didn't know how to use a tool and didn't need to.
Salesloft- After 3 years we have been unimpressed with the product and support
What do you like best about the product?
Our organization has been a Salesloft customer for over three years, and unfortunately, the experience has deteriorated with each passing year. While the dialer—when functioning properly—meets our basic needs, recent updates, including the new Chrome extension and redesigned dialer, have significantly degraded usability.
Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.
The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.
At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.
Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction.
Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.
The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.
At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.
Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction.
What do you dislike about the product?
We've been using Salesloft for several years, and unfortunately, the experience has been consistently disappointing.
Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.
Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.
Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.
Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.
Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.
After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.
Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner.
Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.
Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.
Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.
Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.
Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.
After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.
Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner.
What problems is the product solving and how is that benefiting you?
Outbound calls at best
Their conversation intelligence tool is terrible and their people don't even know their product.
Now I know why they give it away for free.
I truly believe there are many paid reviews because this product has become worse and worse.
Their conversation intelligence tool is terrible and their people don't even know their product.
Now I know why they give it away for free.
I truly believe there are many paid reviews because this product has become worse and worse.
Great experience from the Sales process to implementation
What do you like best about the product?
Great onboarding, it was well organised and focused towards our needs without going in features that we don't have the urgency to use. They were clear that we needed to implement clearly and went the extra mile to ensure we could start using the platfrom in record time. Integration was easy because of the good documentation and onboarding manager, they helped step by step.
What do you dislike about the product?
We can't have an overall overview of checking if custom caller ID has been implemented for all users, however, we can still check this manually, takes a bit longer.
What problems is the product solving and how is that benefiting you?
Send email cadences, make calls, activities tracking
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