Salesloft
SalesloftReviews from AWS customer
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3,945 reviews
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Great experience.
What do you like best about the product?
Easy of use and look at analytics, I use it everyday to make calls and it's great to keep track of each prospect.
What do you dislike about the product?
Sometimes it gets stuck when dialing or when creating a task.
What problems is the product solving and how is that benefiting you?
Efficiently keep track of prospects.
non responsive / lack customer centric approach to solving problems even the slightest time
What do you like best about the product?
it almost seemed like the simplicity or the lack of anything besides a sequencing tool that was very bulky, templates that were very hard to build, and a dialer that would have you calling an molasses like speed. When I initially started using Salesloft, the platform felt quite rudimentary in several key areas. Specifically, the process of setting up sales sequences was incredibly cumbersome and time-consuming, making it a frustrating experience. Furthermore, creating and customizing email templates proved to be a real nightmare due to its limited functionality and clunky interface. Lastly, I consistently encountered significant performance issues with the integrated dialer, as it was extremely slow and unreliable, hindering my ability to make calls efficiently.
What do you dislike about the product?
At the time, inability to effectively build lists and share routine sales process cross-collaboratively. Documentation and ability to guide, navigate, or pull other individuals on my team to instances or profiles that I wanted them to see, listen to a call, or review messaging. During that period, the primary challenges encompassed the inadequate functionality for constructing targeted lists and facilitating the cross-functional sharing of standardized sales procedures. Furthermore, the absence of comprehensive documentation and the difficulties associated with guiding, directing, or enabling team members to access specific instances, profiles, call recordings, or messaging significantly impacted our team's operational efficiency.
What problems is the product solving and how is that benefiting you?
I guess sales law for my superiors was observing, or was solving observability. Optical or performance metrics over time and other other things, attempting to coach, shit like that, and they didn't really benefit me too much because the tools that were given, or attempted to enable us were lackluster, bulky, and ineffective. And there was not too much customer support. So our managers fired us because they didn't see productivity and didn't know how to use a tool and didn't need to.
Salesloft- After 3 years we have been unimpressed with the product and support
What do you like best about the product?
Our organization has been a Salesloft customer for over three years, and unfortunately, the experience has deteriorated with each passing year. While the dialer—when functioning properly—meets our basic needs, recent updates, including the new Chrome extension and redesigned dialer, have significantly degraded usability.
Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.
The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.
At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.
Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction.
Salesloft’s support team has consistently fallen short, and interactions with their sales team have been even less productive. The most disruptive issue has been the relentless turnover within the company. Over the course of our contract, we've been assigned seven or eight different customer success managers—none of whom remain with the organization. This lack of continuity has created ongoing operational headaches and eroded trust.
The persistent challenges we've faced raise serious concerns about Salesloft’s long-term stability and commitment to its customers.
At this point, we have no plans to renew our contract. Salesloft has made numerous commitments it failed to honor, and it’s evident that their focus lies more in securing revenue than in delivering meaningful value.
Our experience has been defined by broken promises, poor follow-through, and a clear disregard for customer satisfaction.
What do you dislike about the product?
We've been using Salesloft for several years, and unfortunately, the experience has been consistently disappointing.
Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.
Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.
Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.
Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.
Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.
After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.
Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner.
Dialer reliability remains a major issue. It's plagued by frequent disruptions, which directly impact our team's productivity.
Product support is slow and reactive. When problems arise, resolution often feels like an uphill battle.
Renewal conversations are more performance than partnership—lots of flair, but little substance. It’s clear the focus is on retention, not results.
Many of our interactions with Salesloft personnel have felt disingenuous, with promises made but rarely followed through.
Despite being a tech platform, Salesloft’s innovation has stalled. The product hasn’t meaningfully improved in the last three years.
After renewal, Customer Success Managers disengage, offering little to no strategic guidance or support to help us grow.
Overall, our experience has been marked by unreliable technology, weak support, and a lack of genuine customer care. Salesloft has not demonstrated the consistency or commitment we expect from a long-term partner.
What problems is the product solving and how is that benefiting you?
Outbound calls at best
Their conversation intelligence tool is terrible and their people don't even know their product.
Now I know why they give it away for free.
I truly believe there are many paid reviews because this product has become worse and worse.
Their conversation intelligence tool is terrible and their people don't even know their product.
Now I know why they give it away for free.
I truly believe there are many paid reviews because this product has become worse and worse.
Great experience from the Sales process to implementation
What do you like best about the product?
Great onboarding, it was well organised and focused towards our needs without going in features that we don't have the urgency to use. They were clear that we needed to implement clearly and went the extra mile to ensure we could start using the platfrom in record time. Integration was easy because of the good documentation and onboarding manager, they helped step by step.
What do you dislike about the product?
We can't have an overall overview of checking if custom caller ID has been implemented for all users, however, we can still check this manually, takes a bit longer.
What problems is the product solving and how is that benefiting you?
Send email cadences, make calls, activities tracking
Salesloft is such a wonderful tool!
What do you like best about the product?
What I like best about Salesloft is how it makes sales engagement simple and organized, it helps me stay on top of outreach, track activity easily, and connect with prospects more effectively. I love the ability to create a bunch of different cadences and the ability to stay on top of all my outreach. I used it every single day and it makes my life so much easier. If there's ever an issue, connecting with support is also quick an easy.
What do you dislike about the product?
There’s not much I don’t like about Salesloft. If anything, a few features could be a bit more streamlined, but overall the platform works really well and supports my workflow.
What problems is the product solving and how is that benefiting you?
Salesloft helps me stay organized with my outreach, track engagement, and keep my follow-ups consistent. It saves me time and ensures nothing slips through the cracks, which makes me more productive and effective.
Beyond the Platform: A Truly Amazing SalesLoft Experience
What do you like best about the product?
From the very first discovery call to the comprehensive onboarding process, our experience with SalesLoft has been nothing short of exceptional. It's rare to find a company that not only delivers a powerful, game-changing product but also provides a human touch that makes you feel truly valued.
The team we worked with was brilliant from the start. Jonathan Pitman didn't just sell us a platform; he took the time to deeply understand our unique challenges and goals. The discovery calls felt less like a sales pitch and more like a collaborative strategy session, where he listened intently and offered thoughtful, tailored solutions. It was clear he wasn't just knowledgeable about the product, but genuinely invested in our success.
In a world of automated interactions and generic support, SalesLoft stands out as a beacon of genuine customer partnership. They have been a delight to work with, and their amazing product, combined with their incredible people, has set a new standard for what we expect from a technology partner. We're not just users; we're fans.
The team we worked with was brilliant from the start. Jonathan Pitman didn't just sell us a platform; he took the time to deeply understand our unique challenges and goals. The discovery calls felt less like a sales pitch and more like a collaborative strategy session, where he listened intently and offered thoughtful, tailored solutions. It was clear he wasn't just knowledgeable about the product, but genuinely invested in our success.
In a world of automated interactions and generic support, SalesLoft stands out as a beacon of genuine customer partnership. They have been a delight to work with, and their amazing product, combined with their incredible people, has set a new standard for what we expect from a technology partner. We're not just users; we're fans.
What do you dislike about the product?
So far I have yet to find any downsides to working with Salesloft. Their team is very engaged and invested in our deal success, and getting ahold of support is easy. When I've needed additional resources they are quick to provide.
What problems is the product solving and how is that benefiting you?
SalesLoft is solving the critical challenge of scattered and inconsistent sales execution. It's helping us by providing a centralized platform that focuses our efforts on the most promising accounts, ensuring we're not wasting time on a broad, untargeted approach. By guiding our team to make timely, personalized, and meaningful touches throughout the sales journey, it allows us to build stronger relationships with prospects and move deals forward more effectively. Ultimately, this leads to a more predictable pipeline, stronger deal progression, and an increased close rate.
Salesloft - Your CRM's Best friend
What do you like best about the product?
It helps organize our CRM into bite size pieces.
What do you dislike about the product?
I wish there was an audio transcript of the calls and an easier way to look at all the audio logs. You have to individually click each audio recording to hear it.
What problems is the product solving and how is that benefiting you?
Email tracking, sales engagement, cadences
Great to organise calls and tasks
What do you like best about the product?
You could have an order while calling BF and sending sequences
What do you dislike about the product?
The UX was not the best, and sometimes it did not allow to work properly.
What problems is the product solving and how is that benefiting you?
Basically calling all my data base of customers, keeping track of response and most important of unresponsive customer to nurture them and bring them down the sales funnel
Salesloft Admin Experience
What do you like best about the product?
Cadence Automation with Personalization
Workflow Efficiency
Ease of Use
Workflow Efficiency
Ease of Use
What do you dislike about the product?
Steep Learning Curve for New Users
Reporting Limitations
Reporting Limitations
What problems is the product solving and how is that benefiting you?
Salesloft is designed to solve key challenges in modern outbound and inside sales, especially around scaling outreach while staying personal, consistent, and efficient.
Very Intuitive.
What do you like best about the product?
How it keeps my outreach organized and consistent. It helps me stay on top of follow-ups with automated cadences, so nothing slips through the cracks—and I can focus more on actual conversations.
What do you dislike about the product?
the ability to hack the user information and find a work around to reach customers that have been marked DNC
What problems is the product solving and how is that benefiting you?
Problem of manual, inconsistent outreach by automating follow-ups and organizing my prospecting efforts.
It saves my time, keeps me on track, and helps me connect with more leads in a structured and moreover an effective way
It saves my time, keeps me on track, and helps me connect with more leads in a structured and moreover an effective way
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