Salesloft
SalesloftReviews from AWS customer
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A powerful tool for managing client activity
What do you like best about the product?
Information is clearly stored and accessible when I need to review it. Creating my dashboard helps to keep me organised and lets me clearly see my tasks. It's clean and easy to use!
What do you dislike about the product?
Some issues with the deals section and monitoring activity have meant my scores are not consistent. There is some additional tasks needed in Salesloft once an op is created in Salesforce. I would love to be able to categorise or report on my activities to see how many of each type I have upcoming. (That's the data nerd in me talking.) I'm in a CS role and it's also a little difficult to track notes across multiple contacts without a lot of duplication or clogging up the client page while sales may be reaching out to other teams. It would be fab to be able to hashtag and/or search on note content within the system to make it easier to retrieve historical information. There is also only integration for Teams and Zoom for call recording, we use Google Meet and these cannot currently be recorded.
What problems is the product solving and how is that benefiting you?
Organising contact with clients and monitoring the customer journey. Enabling me to record all of my activity with each contact and ensure I don't miss anything. I also love snippets and email templates as it allows me to cut down on time writing common responses or including common information. The activity section lets me easily compare how I'm getting on from week to week.
Very helpful tool for managing an unmanageable amount of clients
What do you like best about the product?
- great user interface
- intuitive use
- easy overview
- CADENCES!
- as of recently, links in notes are clickable
- scheduling emails
- the calendar function is amazing and has saved me tons of work by just sharing the link with clients
- intuitive use
- easy overview
- CADENCES!
- as of recently, links in notes are clickable
- scheduling emails
- the calendar function is amazing and has saved me tons of work by just sharing the link with clients
What do you dislike about the product?
- cannot properly format notes like in Salesforce (adding in bold/cursive writing, titles, bullet points)
- would like to customise people and account sites like I can customise my homepage (move/remove buttons)
- cannot delete contacts that I don't need anymore or that are duplicated (if a client books a call with another email address, it automatically creates a new contact that I would LOVE to get rid of)
- when I move the due date of a cadence step, it extends the cadence which is not ideal. I should be able to select if I want that or to have the cadence length be unfaffected
- lofting through Outlook often doesn't work (could also be an Outlook problem though)
- recently, been receiving a lot of lost calender connection emails
- add more customisable buttons at the top left of people and account page. Those are great if you want to quickly get to external related pages such as related campaigns or their Salesforce account
- would like to customise people and account sites like I can customise my homepage (move/remove buttons)
- cannot delete contacts that I don't need anymore or that are duplicated (if a client books a call with another email address, it automatically creates a new contact that I would LOVE to get rid of)
- when I move the due date of a cadence step, it extends the cadence which is not ideal. I should be able to select if I want that or to have the cadence length be unfaffected
- lofting through Outlook often doesn't work (could also be an Outlook problem though)
- recently, been receiving a lot of lost calender connection emails
- add more customisable buttons at the top left of people and account page. Those are great if you want to quickly get to external related pages such as related campaigns or their Salesforce account
What problems is the product solving and how is that benefiting you?
Managing, sorting and keeping track of a ton of customers that otherwise I would have to manage manually. It saves me hours and hours of work. I'm not sure how others in my organisation survive without Salesloft because I wouldn't be able to at this point. I really do like it! There is room for improvement though (as outlined above).
Very productive tool for SDRs and AEs
What do you like best about the product?
I like the productivity boost that Salesloft gives me. I am up to 4-5 times more productive using cadences and call steps than normally just with email and a phone.
What do you dislike about the product?
Sometimes the steps that are automated are a bit difficult to manage - I prefer not to automate most of my cadences and still have control over what and when everything gets sent to.
What problems is the product solving and how is that benefiting you?
It is hard to stay focused on the contacts you are reaching out to. Salesloft automates the logic behind it, and I only have to navigate the system to choose what steps to perform and what people to contact. Great for follow-ups, research and multi-touch outreach
I Love Salesloft!
What do you like best about the product?
I can see when customers open my emails and how many times
What do you dislike about the product?
I only use the platform for email tracking
What problems is the product solving and how is that benefiting you?
it helps allow me to prioritize my day by focusing my time on emails that actually have engagement
Great software, but little things missing.
What do you like best about the product?
The most helpful thing about using Sales is the possibility to automatize emails. Working in Sales, I send a lot of emails every day, so it's efficient creating cadences and email templates that allow transforming a manual process into an automatic one. Plus, the scheduling email feature helps to advance work.
What do you dislike about the product?
Something that SalesLoft is missing is the ability to recognize phone code areas from other countries outside of the US. For example, a mobile phone from the UK does not get recognized, therefore it is shown as "no timezone". Moreover, it would be great to be able to better customize the analytics and reports feature to keep track of which emails work best.
What problems is the product solving and how is that benefiting you?
The business problem that SalesLoft is solving is, firstly, helping Sales people not neglect our leads - that is to say, once they're in a cadence, they will not be forgotten. This way, we don't leave hanging potentially good leads. The second problem is the time allotted for admin work - with SalesLoft that decreases a lot.
I recommended Salesloft to my current company and last.
What do you like best about the product?
i like tha email tracking and cadences the most.
What do you dislike about the product?
it crashes sometimes and i have to log my calls in sfdc seperately
What problems is the product solving and how is that benefiting you?
its keeping me orgazized with follow ups and help me create more sales calls.
Day to Day Sales Actives made easy!
What do you like best about the product?
Salesloft is SO easy to use. I have it up daily to make sure I am on track and completing my various sales activities. I don't know how I lived without it.
What do you dislike about the product?
For the things I am using it for, it's perfect. I can not think of any "dislikes" at the moment.
What problems is the product solving and how is that benefiting you?
Salesloft makes sure I am on track and completing my various sales activities. it also helps me automate may of those things.
Salesloft everything what we need for support sales
What do you like best about the product?
Salesloft has given considerable thought to its user interface design. I can search for prospects using combinations of first names and companies without modifying settings—furthermore, the amount of data. I never have to wait for a chance or cadence to load before beginning my work. Additionally, I find it easy to assemble sequences and recall vital connections and relationships with specific opportunities.
What do you dislike about the product?
Salesloft is challenging and requires much effort to get it working correctly. It's also not compatible with our CRM.
What problems is the product solving and how is that benefiting you?
SalesLoft is helping us to increase our sales productivity by providing a user-friendly platform that allows representatives to track their activities and performance. In addition, SalesLoft is continually adding new features and functionality that are making it even more valuable to us.
SalesLoft ordered my sales efforts.
What do you like best about the product?
Salesloft's colossal capability set. I feel like I've merely scratched the surface of what a customer engagement tool can achieve for my community and customer management capabilities. In addition, I appreciate the simplicity of use and the wide range of integrations with my different systems like SalesForce. I owe a lot of my success to Salesloft, which has helped me become a most outstanding performer.
What do you dislike about the product?
With the introduction of the new software, while I was still in my seat, I was thrown off guard when it came time to use the forum. It took me a few weeks to become used to the content, but I haven't grasped it. However, despite our best efforts, the enablement sessions were largely unstructured Q+As.
What problems is the product solving and how is that benefiting you?
In the days before Salesloft, I had no way of knowing when to use InMail, email, LinkedIn touch, or any of the other tools at my disposal in my daily marketing toolbox. Thanks to Salesloft, I no longer have to guess when to use any of these methods to contact prospects.
Poor Support and Unhelpful Escalation
What do you like best about the product?
Initially, the training and support was good and worked as expected. We thought initially that the experience with Salesloft would be better as they are not the leader in the space, but seeking to be.
What do you dislike about the product?
The one license set up was fine. We bought 2 more. 1 was set up correctly. 1 was not. Escalated multiple times, then said never mind on the license, it's months later and I don't need the license anymore. Now I am told the license always worked, sorry you didn't use it, and pay for the license. Salesloft is not worth it if you have an issue. Money is better being spent elsewhere. We were so frustrated we canceled 6 months in advance.
What problems is the product solving and how is that benefiting you?
We bought the product for outbound sequenced engagement in our sales efforts. We found that you also need to solve for Spam on your email domain. Their is a lot more to managing SPAM than Salesloft offers which counteracts a portion of the benefit.
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