Salesloft
SalesloftReviews from AWS customer
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4,067 reviews
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Amazing help with prospecting!
What do you like best about the product?
I like to build cadences and I get to decide how to use them. It's efficient and very user friendly. It connects well with our other tools too. Makes me be able to stay organized and get emails out in a timely manner and organize how I prospect.
What do you dislike about the product?
I don't have a negative. Sometimes it can be glitchy or slow when lots of emails are going out...but that's to be expected.
What problems is the product solving and how is that benefiting you?
I'm able to send lots of emails to the right folks in a timely manner.
Very helpful and userfriendly
What do you like best about the product?
Cadences simplifies the work, automatically do the work for you
What do you dislike about the product?
regarding this, I don´t try other features
What problems is the product solving and how is that benefiting you?
simplified t the job and do reminders when we need to do the things
a great tool, our BDRs love it!
What do you like best about the product?
It has worked great for us, cadences run smoothly, and the new AI features are impressive.
What do you dislike about the product?
nothing, it's a great tool. I guess pricing could be cheaper
What problems is the product solving and how is that benefiting you?
We switched to Salesloft from another tool due to a budget decrease. Implementation was easy, and ultimately, it delivers the same value.
Low regard for Client ROI and legalistic if you try to cancel
What do you like best about the product?
I found it somewhat useful in may last business, where we had the BizOps and Sales Enablement capaicty to set it up correctly.
What do you dislike about the product?
As a smaller team without BizOps and Sales Enablement to configure, our reps found it low-value and we found usage was low. When we tried to cancel more than a month before the renewal date, they insisted on a wildly high 60 day notice period buried in a hard-to-find MSA (not even on the contract we signed!), forcing an annual renewal for >$10k of software we aren't using or getting any value for. When I pointed out the lack of care of customer ROI to the rep, I was given a legalistic response - which is everything you need to know about their customer practices.
What problems is the product solving and how is that benefiting you?
Automation and cadences
SalesLoft - Hero for sales outreach!
What do you like best about the product?
I like everything about this product, from the very simple UI to a feature-rich experience. It is truly a game-changer for me. My favourite features are the ability to connect it with Salesforce CRM and the easy process of scheduling the cadence.
What do you dislike about the product?
I like this product a lot, but I believe the email template can be improved; they feel outdated now.
What problems is the product solving and how is that benefiting you?
This product helps is solving various challenges, the major problem that it is solving is - earlier it was really difficult for us to track where the sales funnel is but now we can track everything which has improved the follow up process significantly.
Great Platform for Finding the Perfect Deal
What do you like best about the product?
Sales Lots impressed me with its user-friendly interface and a wide variety of inventory to choose from. The search and filtering options made it easy to find exactly what I was looking for without any hassle.
What do you dislike about the product?
However, the platform could improve its response time for customer inquiries. Additionally, some listings lacked detailed descriptions, which made decision-making a bit more challenging.
What problems is the product solving and how is that benefiting you?
Salesloft solves the problem of inefficiency in email communication by enabling sales teams to send personalized, automated email sequences at scale. It ensures better tracking of engagement through analytics, helping teams identify which messages resonate most with prospects.
Support is awful
What do you like best about the product?
Not too much, the tool is clunky and outdated
What do you dislike about the product?
The support is awful, you go there with a problem and end up in an argument with the person on the other side. They do not listen and once again I have to build a work around that is tiresome rather than just clicking on a feature that is 'available'
What problems is the product solving and how is that benefiting you?
Trying to help, but doesn't
Poor customer service, getting left behind in technology
What do you like best about the product?
Their native Saleforce integration is mediocre, but the competition has caught up.
What do you dislike about the product?
I have been a Salesloft customer for 3 years, things started out well but they never updated features or technology in that entire period. Outbound email best practices are not possible with Salesloft and it will ensure poor email deliverability, limited campaign options, and a lack of integrations to new sales tech
Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee.
Stay far away from Salesloft!
Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee.
Stay far away from Salesloft!
What problems is the product solving and how is that benefiting you?
Salesloft wants to be an enterprise sales solution and the goal is to create outbound efficiency. Many competitors solve that problem better.
Very effective to track conversation history of a prospect.
What do you like best about the product?
Easy to learn and use for an entry level SDR. Functionalities available to add all kind of information regarding a conversation history with a prospect. Notes, pins, alternative numbers, call notes etc.
Cadences at different stages of a prospect is greeat. Bulk and mass emailing at ease.
Cadences at different stages of a prospect is greeat. Bulk and mass emailing at ease.
What do you dislike about the product?
Plugins. Chrome plugin was a work in progress for a very long time but I believe recently fixed. But I still believe other plugins have issues like zoom.
What problems is the product solving and how is that benefiting you?
Maintain touch points by Automated Email cadences. Outbound calling, sharing call recordings, seeing conversation history with a customer across the entire company.
Warning: Avoid Salesloft due to their subpar product and aggressive sales tactics.
What do you like best about the product?
While our experience with Salesloft's sales team and customer service was extremely disappointing, the product itself did have some useful features that helped us with our SDR process. However, the company's aggressive sales tactics and inflexibility ultimately outweighed any potential benefits. We would caution others to carefully consider these factors before committing to Salesloft's product."
What do you dislike about the product?
We purchased Salesloft's product a year ago, and upon signing up, we were led to believe that we were committing to a one-year contract with a clear start and end date. However, their Master Service Agreement (MSA) states that the product will auto-renew unless otherwise specified on the order form. Despite the order form indicating a one-year subscription, Salesloft claims that we are subject to auto-renewal.
The company makes it difficult to cancel by requiring a 60-day notice period and forcing customers to speak with a sales agent.
When the subscription renews, they send threatening emails and attempt to coerce customers into prepaying for the entire year or risk being sent to collections. This lack of empathy and transparency is concerning.
As a business owner with over 20 years of experience, I have never encountered such aggressive renewal tactics.
Salesloft's pushy sales team has been trying to increase our licenses, threatening a 7% annual increment if we don't comply. When we attempted to reduce our licenses, they claimed that we needed to notify them 60 days in advance, which was not possible.
We are now being forced to renew at a higher rate per year, with no option to reduce our licenses.
This inflexibility and disregard for customer service are major red flags. I strongly advise others to exercise caution when considering Salesloft, as their tactics can be detrimental to customers.
The company makes it difficult to cancel by requiring a 60-day notice period and forcing customers to speak with a sales agent.
When the subscription renews, they send threatening emails and attempt to coerce customers into prepaying for the entire year or risk being sent to collections. This lack of empathy and transparency is concerning.
As a business owner with over 20 years of experience, I have never encountered such aggressive renewal tactics.
Salesloft's pushy sales team has been trying to increase our licenses, threatening a 7% annual increment if we don't comply. When we attempted to reduce our licenses, they claimed that we needed to notify them 60 days in advance, which was not possible.
We are now being forced to renew at a higher rate per year, with no option to reduce our licenses.
This inflexibility and disregard for customer service are major red flags. I strongly advise others to exercise caution when considering Salesloft, as their tactics can be detrimental to customers.
What problems is the product solving and how is that benefiting you?
While Salesloft's product showed some promise, particularly in our SDR & outreach process, the company's aggressive sales approach and inflexible policies ultimately made it a poor choice for our business.
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