Salesloft
SalesloftReviews from AWS customer
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Salesloft
What do you like best about the product?
Ability to integrate with Salesforce is nice. Also the feedback reps give is fairly positive. The customer support team is fantastic!
What do you dislike about the product?
Ive heard from reps that the phone connection can be a bit hit or miss at times.
What problems is the product solving and how is that benefiting you?
Reaching out to prospects for our sales team by using cadences.
Makes Everything Easier
What do you like best about the product?
Salesloft automates everything about the sales process to make it easier. All you have to do is click a button and start rolling through emails, phone calls, all while tracking the progress of the sale.
What do you dislike about the product?
Nothing really to dislike about the solution. They cover all areas of sales activity while giving in-depth reporting.
What problems is the product solving and how is that benefiting you?
Easily hitting activity for the week while making it simple to send out new marketing material with the click of a button either in salesloft, salesforce, or Gmail. That way you don't have to hop around from solution to solution.
Solid sales automation despite miscommunication with sales team
What do you like best about the product?
Salesloft makes it easy to create and schedule cadences that contain a series of outreach based around calling, emailing, and various other tasks.
The in-app dialer makes calling through your phone as a pass-through seamless and efficient.
The in-app dialer makes calling through your phone as a pass-through seamless and efficient.
What do you dislike about the product?
When we were speaking with the Salesloft sales team, we were told that Vidyard premium was included as was automated connections within LinkedIn. Neither of those turned out to be true.
The LinkedIn capabilities are quite bare, I know LinkedIn shuns anything around automation but requiring Sales Navigator teams to just add a small plugin to the SalesLoft portal seems unnecessary. In addition, there isn't any way to create full templates for messaging or connection requests, it all has to be done one by one, which I can easily do outside of SalesLoft.
The features around email triggers also seem to be lacking. I don't know why it requires an admin to make it so if a prospect clicks or opens an email, an action is triggered. I've also found this capability to be lacking.
The LinkedIn capabilities are quite bare, I know LinkedIn shuns anything around automation but requiring Sales Navigator teams to just add a small plugin to the SalesLoft portal seems unnecessary. In addition, there isn't any way to create full templates for messaging or connection requests, it all has to be done one by one, which I can easily do outside of SalesLoft.
The features around email triggers also seem to be lacking. I don't know why it requires an admin to make it so if a prospect clicks or opens an email, an action is triggered. I've also found this capability to be lacking.
What problems is the product solving and how is that benefiting you?
Salesloft helps automate a chunk of our outreach. Its integration with Zoominfo and SalesIntel helps make this process even smoother.
Great way to increase productivity
What do you like best about the product?
Salesloft truly eases the life of Reps. It simplifies, organizes and streamlines the Lead Pipeline and the activities within. Surely a time saver for Sales, provides a great overview of upcoming activities and the cadences can be tailored any way we want. Integration was fairly easy and the Salesloft Team was really flexible and highly reactive all along. The built in VoiP solution & email tracking also works well and makes sure we won't miss a single contact activity from our reports. Same goes for the analytics and dashboards, which could be easily integrated in Salesforce for management view.
What do you dislike about the product?
We were obviously aware, so it's not a real complaint, but the only thing to dislike is that Opportunity management is missing yet.
What problems is the product solving and how is that benefiting you?
Take a look above at what we liked best, all the things which appealed to us either solved one or more problems or improved existing processes at the same time. Cadences streamlined the lead process, simplified cockpit saves time for all Sales Reps, customization makes it possible to be user friendly and easy to like, built in dashboards & analytics gave a great overview even while default, VoiP works better and more reliable than our previous solution. Plenty of benefits.
Recommendations to others considering the product:
Make sure to compare features which will be actually used by your Reps against technical aspects. Do trials and demos where USERS are present and can ask their questions. Compare internal analytics and the flexibility of cadences.
All the right parts, but it doesn't quite come together
What do you like best about the product?
Salesloft has built a tool that has all the the right components in place for a sales engagement platform. It has two-way communication with Salesforce, plug-ins with LinkedIn, Marketo, and various other BI tools. The ability to build your campaign is intuitive and clean.
What do you dislike about the product?
Performance was a problem. The company was utilizing Macbook Airs for laptops and there was a constant back and forth between Salesloft and our sales ops team on where the performance issues stemmed from. They blamed our computers that were new 2019 Macbook Airs with 16GB of RAM. I think if their platform is having trouble running on a brand new computer with enough RAM, they need to rethink the resource requirements for their solution.
While they have all the right data available from SFDC and other sources, it's not laid out well. The data is hard to find.
In general, there were some flaws with usability. For starters, LinkedIn messaging was very difficult because they gave you a tiny window that only showed two lines of text. The uploading of contacts or leads into the system isn't overly difficult, but due to the restrictions of the data flow, you could only use SFDC data as custom fields. A CSV upload with names, emails and company names that you could customize would have been easier to manage.
While they have all the right data available from SFDC and other sources, it's not laid out well. The data is hard to find.
In general, there were some flaws with usability. For starters, LinkedIn messaging was very difficult because they gave you a tiny window that only showed two lines of text. The uploading of contacts or leads into the system isn't overly difficult, but due to the restrictions of the data flow, you could only use SFDC data as custom fields. A CSV upload with names, emails and company names that you could customize would have been easier to manage.
What problems is the product solving and how is that benefiting you?
Salesloft helps unify prospecting efforts by not only creating an efficiency of messaging, but transparency to see the methods and results. Ultimately this helps the entire sales orgs to take the best of everyone's efforts to best engage with our customers.
Salesloft review from a 4 years user
What do you like best about the product?
Functionality is awesome, but not unique to Salesloft. What sets them apart for me is the User Interface
What do you dislike about the product?
Honestly, nothing. The UK supposed used to be limited but now it's really strong.
What problems is the product solving and how is that benefiting you?
Our SDR team use it to structure, organize, and automate their prospecting efforts. We couldn't function efficiently without it.
Recommendations to others considering the product:
Go get a full demo of Saleloft and other vendors, ask for clear details on the difference at a feature level as I don't believe there is much different then if you can, get hands-on with both, that's when you will get a feel for the differences in UI and UX and you'll make the right decision for you and your team.
Salesloft is great for efficient outbounding
What do you like best about the product?
I love that you can mass email with the click of one button, as well as make quick dials using a call cadence. It is easy to organize cadences and the interface is streamlined. the settings are easy to access and you can pick up on learning the platform in a day easily!
What do you dislike about the product?
sometimes the salesforce and salesloft integration can be slow or glitchy, i think this is mostly due to salesforce not salesloft!
What problems is the product solving and how is that benefiting you?
Problems solved are through out-bounding quickly and efficiently. Much better than working through salesforce. Benefits come from being able to hit a larger audience each day which increases meetings scheduled
Recommendations to others considering the product:
definitely try it out, best out-bounding tool i have ever used.
Great product, great team, great results
What do you like best about the product?
The team:
- All the interactions I've had with people in the company have been fantastic. From the VP Sales, CMO, support teams to Customer Success. Everyone has been enthusiastic, very supportive, and keen to help our company achieve our goals beyond just using their product. You can tell from the outside that Salesloft have a good culture on the inside
- They support you with more than just their product. Making introductions to other sales leaders, sharing knowledge or wherever they can. They are a partner vs a vendor
- 75% of our revenue comes from outbound, salesloft has been a critical part of that success and we love seeing how their product evolves over time and releasing products that have material impacts like better data analysis, conversation intelligence etc. Feedback is listened to and executed upon.
- i love their conversation intelligence tool. Its a game changer
- All the interactions I've had with people in the company have been fantastic. From the VP Sales, CMO, support teams to Customer Success. Everyone has been enthusiastic, very supportive, and keen to help our company achieve our goals beyond just using their product. You can tell from the outside that Salesloft have a good culture on the inside
- They support you with more than just their product. Making introductions to other sales leaders, sharing knowledge or wherever they can. They are a partner vs a vendor
- 75% of our revenue comes from outbound, salesloft has been a critical part of that success and we love seeing how their product evolves over time and releasing products that have material impacts like better data analysis, conversation intelligence etc. Feedback is listened to and executed upon.
- i love their conversation intelligence tool. Its a game changer
What do you dislike about the product?
- no live support chat, or live chat to give product feedback.
- cadences aren't 'smart'. For example, there are no ability to do "If X accepts linkedin request then do Y... if not then do Z"
- data can be inaccurate making it harder to direct which levers need to be improved upon for SDRs. It can be difficult to distinguish if reply rates or # of emails sent are in fact from cold outreach or from speaking to existing customers.
- cadences aren't 'smart'. For example, there are no ability to do "If X accepts linkedin request then do Y... if not then do Z"
- data can be inaccurate making it harder to direct which levers need to be improved upon for SDRs. It can be difficult to distinguish if reply rates or # of emails sent are in fact from cold outreach or from speaking to existing customers.
What problems is the product solving and how is that benefiting you?
we are 75% outbound, salesloft is the backbone to the business.
We have been able to execute a 'personalization at scale' project by making use of the template, snippet and cadence libraries that permit new SDRs to creatively design their outreach but within the framework and guidelines of the company. Striking a perfect balance between autonomy and executing the company vision
We have been able to execute a 'personalization at scale' project by making use of the template, snippet and cadence libraries that permit new SDRs to creatively design their outreach but within the framework and guidelines of the company. Striking a perfect balance between autonomy and executing the company vision
It just makes sense.
What do you like best about the product?
Easily managed sales process, never miss a beat or forget where you are in your outreach
What do you dislike about the product?
When going live you should get a demo from a salesloft sales rep who uses it daily - all singing, all dancing.
What problems is the product solving and how is that benefiting you?
Don't lose track of sales opportunities
And contact people on the communication medium they like to be contacted on
And contact people on the communication medium they like to be contacted on
Recommendations to others considering the product:
Get it integrating with salesforce as soon as possible
Partnership of choice for accelerating your Sales Funnel
What do you like best about the product?
Onboarding experience is phenomenal. I have enabled many third-party software solutions on the Salesforce platform for multiple customers and Salesloft has by far the more professional, well organized, and details process for getting customers setup for success with their solution. I would consider their process to be a “gold-standard” for customer onboarding.
What do you dislike about the product?
While the premier success team keeps us to a very structured timeline, it would be nice to provide a "cumulative" email following each onboarding session that includes the information from all previous sessions instead of just the last one - would just save me a few minutes hunting through my inbox for a previous meeting's follow-up content. Otherwise, keep up the amazing work.
What problems is the product solving and how is that benefiting you?
Scaling our outbound prospecting without adding more sellers. Expecting increased number of at-bats and better data on what messaging works best for different personas we are targeting with our products and services.
Recommendations to others considering the product:
Definitely a full-featured, well-thought out product. But their premier consulting and support teams are some of the best I've ever worked with in my +12 years managing Marketing & Sales technology platforms.
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