Salesloft
SalesloftReviews from AWS customer
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Great product, great team, great results
What do you like best about the product?
The team:
- All the interactions I've had with people in the company have been fantastic. From the VP Sales, CMO, support teams to Customer Success. Everyone has been enthusiastic, very supportive, and keen to help our company achieve our goals beyond just using their product. You can tell from the outside that Salesloft have a good culture on the inside
- They support you with more than just their product. Making introductions to other sales leaders, sharing knowledge or wherever they can. They are a partner vs a vendor
- 75% of our revenue comes from outbound, salesloft has been a critical part of that success and we love seeing how their product evolves over time and releasing products that have material impacts like better data analysis, conversation intelligence etc. Feedback is listened to and executed upon.
- i love their conversation intelligence tool. Its a game changer
- All the interactions I've had with people in the company have been fantastic. From the VP Sales, CMO, support teams to Customer Success. Everyone has been enthusiastic, very supportive, and keen to help our company achieve our goals beyond just using their product. You can tell from the outside that Salesloft have a good culture on the inside
- They support you with more than just their product. Making introductions to other sales leaders, sharing knowledge or wherever they can. They are a partner vs a vendor
- 75% of our revenue comes from outbound, salesloft has been a critical part of that success and we love seeing how their product evolves over time and releasing products that have material impacts like better data analysis, conversation intelligence etc. Feedback is listened to and executed upon.
- i love their conversation intelligence tool. Its a game changer
What do you dislike about the product?
- no live support chat, or live chat to give product feedback.
- cadences aren't 'smart'. For example, there are no ability to do "If X accepts linkedin request then do Y... if not then do Z"
- data can be inaccurate making it harder to direct which levers need to be improved upon for SDRs. It can be difficult to distinguish if reply rates or # of emails sent are in fact from cold outreach or from speaking to existing customers.
- cadences aren't 'smart'. For example, there are no ability to do "If X accepts linkedin request then do Y... if not then do Z"
- data can be inaccurate making it harder to direct which levers need to be improved upon for SDRs. It can be difficult to distinguish if reply rates or # of emails sent are in fact from cold outreach or from speaking to existing customers.
What problems is the product solving and how is that benefiting you?
we are 75% outbound, salesloft is the backbone to the business.
We have been able to execute a 'personalization at scale' project by making use of the template, snippet and cadence libraries that permit new SDRs to creatively design their outreach but within the framework and guidelines of the company. Striking a perfect balance between autonomy and executing the company vision
We have been able to execute a 'personalization at scale' project by making use of the template, snippet and cadence libraries that permit new SDRs to creatively design their outreach but within the framework and guidelines of the company. Striking a perfect balance between autonomy and executing the company vision
It just makes sense.
What do you like best about the product?
Easily managed sales process, never miss a beat or forget where you are in your outreach
What do you dislike about the product?
When going live you should get a demo from a salesloft sales rep who uses it daily - all singing, all dancing.
What problems is the product solving and how is that benefiting you?
Don't lose track of sales opportunities
And contact people on the communication medium they like to be contacted on
And contact people on the communication medium they like to be contacted on
Recommendations to others considering the product:
Get it integrating with salesforce as soon as possible
Partnership of choice for accelerating your Sales Funnel
What do you like best about the product?
Onboarding experience is phenomenal. I have enabled many third-party software solutions on the Salesforce platform for multiple customers and Salesloft has by far the more professional, well organized, and details process for getting customers setup for success with their solution. I would consider their process to be a “gold-standard” for customer onboarding.
What do you dislike about the product?
While the premier success team keeps us to a very structured timeline, it would be nice to provide a "cumulative" email following each onboarding session that includes the information from all previous sessions instead of just the last one - would just save me a few minutes hunting through my inbox for a previous meeting's follow-up content. Otherwise, keep up the amazing work.
What problems is the product solving and how is that benefiting you?
Scaling our outbound prospecting without adding more sellers. Expecting increased number of at-bats and better data on what messaging works best for different personas we are targeting with our products and services.
Recommendations to others considering the product:
Definitely a full-featured, well-thought out product. But their premier consulting and support teams are some of the best I've ever worked with in my +12 years managing Marketing & Sales technology platforms.
meets sales outbound team expectations
What do you like best about the product?
two way sync with salesforce, easy onboarding, helpful customer success and support teams, intuitive cadences and user interface
What do you dislike about the product?
email sending limits, more automation rules options, catching OOO responses and pausing cadences in such case, posibility to create dashboards within Loft
What problems is the product solving and how is that benefiting you?
helping with creating campaign process automized, good for small sales teams, helping to easily do cold calls and track statistics and store recordings, all in all creating sales outbound process more seamless and less time consuming due to good automated processes that can be set by admins in the background
Salesloft helps me to manage my campaigns clearly and effectively.
What do you like best about the product?
Salesloft helps me to manage my campaigns clearly and effectively. It gives great analytics into what my prospects are doing with my emails and allows me to set up relevant cadences to target them.
What do you dislike about the product?
There isn't much I dislike, the live feed is useful although there have been a few occasions where I'll call into a prospect after them seemingly viewing my email, reference the email and they claim to not have read it. Maybe greater insight into the analytics would be useful.
What problems is the product solving and how is that benefiting you?
Helps me manage my campaigns and cadences more effectively
Recommendations to others considering the product:
If you struggle to manage your campaigns and cadences then this is a great way to stay focussed and on track
Good Tool, Could Be Better...
What do you like best about the product?
Automation of engagement activities really does help improve our sales teams' productivity. I really like the "Deals" section and the ability to track deal gaps.
Our CSM and support team have also been extremely helpful in providing guidance, best practices, and support.
Our CSM and support team have also been extremely helpful in providing guidance, best practices, and support.
What do you dislike about the product?
Inability to customize the person layout, which makes it difficult for us to adopt SalesLoft exclusively for our lead qualification practices. While we'll use SalesLoft for activity automation, we still have to go into Salesforce for a few reasons:
1. We can customize the layout so fields are where they need to be.
2. We can use picklists, multiple picklists, and other non-text fields since SalesLoft does not support this when mapping from SalesLoft to Salesforce.
3. Lastly, the inability to disposition a meeting, add notes, etc, require us to go into the Event record in Salesforce to update specific fields.
1. We can customize the layout so fields are where they need to be.
2. We can use picklists, multiple picklists, and other non-text fields since SalesLoft does not support this when mapping from SalesLoft to Salesforce.
3. Lastly, the inability to disposition a meeting, add notes, etc, require us to go into the Event record in Salesforce to update specific fields.
What problems is the product solving and how is that benefiting you?
Eliminating the manual nature of high volume prospecting activities is always a positive outcome.
Head of Business Development at Mention Me - managing a team of inbound and outbound SDRs
What do you like best about the product?
visibility of team KPIs, encourages them to be more personalised.
What do you dislike about the product?
The 'office hours' does not work well, both times my team have done it they have gone, they have to wait for lots of other peoples questions to be answered and then both times either they ran out of time and didn't get round to answering their question, or they asked them to raise a ticket. Would be much better to have someone we can directly email and ask.
Would also like the capacity of seeing performance month-on-month in graphs rather than having to create new views to compare.
Would also like the capacity of seeing performance month-on-month in graphs rather than having to create new views to compare.
What problems is the product solving and how is that benefiting you?
keeping up SDR activity in order to generate opportunities
Great Prospecting Solution
What do you like best about the product?
Simple, intuitive, and almost a no brainer for onboarding new SDR, getting them ready to go within days and perform within the first weeks from hire.
Integrates flawlessly with SFDC. Easy to build and share team cadences to ensure operational and messaging alignment.
Moreover, even though there are many great solutions out there, rare are those who invest and provide high-quality supporting content (articles, webinars...) for the entire sales organization from reps to leaders, as Salesloft does.
The cherry on top - their customer-oriented approach. Very responsive and always helpful, regardless of who you contact.
Integrates flawlessly with SFDC. Easy to build and share team cadences to ensure operational and messaging alignment.
Moreover, even though there are many great solutions out there, rare are those who invest and provide high-quality supporting content (articles, webinars...) for the entire sales organization from reps to leaders, as Salesloft does.
The cherry on top - their customer-oriented approach. Very responsive and always helpful, regardless of who you contact.
What do you dislike about the product?
Improve Analytics Dashboard and the account base view which is a bit of a mess in terms of visibility.
It would have also been amazing if there was a Lead Generation component within the platform. Essentially making it a one-stop-shop solution for SDRs.
Missing a deep call analysis, that even though we are using their dialler, and had to use an additional provider.
Smarter automation logics, so to build cadences that every variant in step has a specific trigger that will redirect to the relevant variant on the next step.
It would have also been amazing if there was a Lead Generation component within the platform. Essentially making it a one-stop-shop solution for SDRs.
Missing a deep call analysis, that even though we are using their dialler, and had to use an additional provider.
Smarter automation logics, so to build cadences that every variant in step has a specific trigger that will redirect to the relevant variant on the next step.
What problems is the product solving and how is that benefiting you?
Helps automate all tasks and prospecting activities by SDRs so they can spend more time providing value to their prospects.
An all in one solution that combines email, Linkedin, and call (dialer) activities.
An all in one solution that combines email, Linkedin, and call (dialer) activities.
Recommendations to others considering the product:
Good value for money. Ensure you optimize all features.
Great platform, with great visibility into data
What do you like best about the product?
- strong visibility into key metrics
- additional integrations to vary cadence structures
- simplicity of use and strong workflows
- all prospect information in one place or ease to get to relevant info
- additional integrations to vary cadence structures
- simplicity of use and strong workflows
- all prospect information in one place or ease to get to relevant info
What do you dislike about the product?
- email tracking could be improved, often get multiple opens especially when opening through mobile email apps
What problems is the product solving and how is that benefiting you?
- Have been able to get much better visibility into what is working and what is not, over my previous sales automation tool
- improved workflow when executing cadences
- improved workflow when executing cadences
Speed up the Pipeline
What do you like best about the product?
Giving salespeople time back to prospect and qualify leads better and don't get hold down by the admin in the back
What do you dislike about the product?
It would be great to see integrations into tools like WhatsApp, Line, for quicker comms. Also an additional feature to load responses from LinkedIn back into SalesLoft
What problems is the product solving and how is that benefiting you?
We had a massive burden of admin work on the back to track relevant data from our leads and prospects. With salesloft we've been able to increase the number of outreaches by 8x
Recommendations to others considering the product:
It ticks a lot of boxes and you will see results within 2 months of implementations
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