Salesloft
SalesloftReviews from AWS customer
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Terrible customer service, bad UI and very buggy
What do you like best about the product?
It can be a powerful system for sales outreach, but there are way to many bugs and their CS team is virtually non-responsive.
What do you dislike about the product?
The dialer is terrible. If you use it from home, be sure to double check the quality of the connection. Even strong internet connections have issues with serious dropouts.
UI is not intuitive and takes a lot of time to get team members up and running. User adoption and utilization is very low for people who are not techies. Most sales people do not fit that category.
Customer service is not good. Their phone number for support goes directly to a voicemail. I've been a customer at two companies and any time we have issues, it takes days to get even the simplest email response. They go out of their way to not be helpful.
UI is not intuitive and takes a lot of time to get team members up and running. User adoption and utilization is very low for people who are not techies. Most sales people do not fit that category.
Customer service is not good. Their phone number for support goes directly to a voicemail. I've been a customer at two companies and any time we have issues, it takes days to get even the simplest email response. They go out of their way to not be helpful.
What problems is the product solving and how is that benefiting you?
Bulk sales outreach w/personalization
SalesLoft is first class when it comes to prospecting software.
What do you like best about the product?
How quickly and efficiently I can navigate through prospects while also displaying call notes and previous contact history.
What do you dislike about the product?
When sending out a ton of automated emails it feels like the software itself moves a bit slower, which is expected, but it's really not bad.
What problems is the product solving and how is that benefiting you?
I've realized how quickly and efficiently I can execute my outreach without navigating through tabs, as everything I need is right in SalesLoft.
Recommendations to others considering the product:
For quick and easy prospecting, definitely would recommend.
Great tool for a sales team or even just personal outreach
What do you like best about the product?
Integration with Salesloft, Reminders, CADENCES
What do you dislike about the product?
Clunky UI, sometimes can be tough to customize
What problems is the product solving and how is that benefiting you?
Making sure our outreach is consistent. Optimizing email templates.Being able to put new reps into a position to succeed pretty immediately. We also use it to tier personalization of outreach from "send all" templates to massively personalized emails with snippets.
Recommendations to others considering the product:
The market for outbound dialers, cadences, and coaching isn't perfect. There's no solution that does literally everything you want but Salesloft is definitely a great option.
Game changer
What do you like best about the product?
The cadence functionality keeps our BDR team organized and they are able to personalize emails quickly and effectively. They spend their entire day in the SalesLoft platform, and they no longer have to worry about logging data back to CRM which is great. It's been easy for them to learn and use and it's a must have technology platform for us in this new remote selling environment. We leverage the conversation intelligence daily as well for coaching, competitive intel, and account reviews.
What do you dislike about the product?
It's all been very positive. I'd like to see them continue to develop the analytics on call recordings.
What problems is the product solving and how is that benefiting you?
generating pipeline, manual data entry, lack of key call recordings, etc
Not the Sales Automation Tool You're Looking For
What do you like best about the product?
Salesloft has actively cost me countless hours, dollars, and human capital. Our ROI on this tool has been negative. Here are all the things I can't do in Salesloft:
- I cannot pull a list of all the cold call conversations my team has in a day along with the contact details and recordings.
- I cannot see the details of the contact on any call recording page… so I have no idea who I’m listening to or what company they’re from. It is literally a blank, dark page with a play button. That's it.
- I cannot filter through templates and pull up a list of all the replies to each one to assess their efficacy.
- I cannot continuously stream calls, jumping to listen in live as my team prospects. I need to waste hours of my day, drop everything I’m doing, just to click each individual call as it pops up in the call studio. I don’t have that kind of time. The cost to my team has been far less coaching than I could otherwise provide.
- I cannot fix the continuous bugs that make our emails look terrible when they send out. Everything looks normal within Salesloft, but after you hit send, the email lands in all different fonts and sizes… a sales manager’s worst nightmare.
- I cannot pull a detailed list of call dispositions. The raw number is all you get.
- I cannot get a ‘manager’s view’ into my team’s activity. All I can see on my homepage is my own activity.
- Which emails are the most successful? I’ll never know. Salesloft displays only the percentage of replies. If you want to see what those replies say, you can forget it.
- I cannot see a matrix of cadence replies on one screen. I have to freeze my computer by tabbing out 20+ tabs at a time to dig into each individual cadence reply.
- I cannot pull a list of all the cold call conversations my team has in a day along with the contact details and recordings.
- I cannot see the details of the contact on any call recording page… so I have no idea who I’m listening to or what company they’re from. It is literally a blank, dark page with a play button. That's it.
- I cannot filter through templates and pull up a list of all the replies to each one to assess their efficacy.
- I cannot continuously stream calls, jumping to listen in live as my team prospects. I need to waste hours of my day, drop everything I’m doing, just to click each individual call as it pops up in the call studio. I don’t have that kind of time. The cost to my team has been far less coaching than I could otherwise provide.
- I cannot fix the continuous bugs that make our emails look terrible when they send out. Everything looks normal within Salesloft, but after you hit send, the email lands in all different fonts and sizes… a sales manager’s worst nightmare.
- I cannot pull a detailed list of call dispositions. The raw number is all you get.
- I cannot get a ‘manager’s view’ into my team’s activity. All I can see on my homepage is my own activity.
- Which emails are the most successful? I’ll never know. Salesloft displays only the percentage of replies. If you want to see what those replies say, you can forget it.
- I cannot see a matrix of cadence replies on one screen. I have to freeze my computer by tabbing out 20+ tabs at a time to dig into each individual cadence reply.
What do you dislike about the product?
I dislike everything about Salesloft. But mostly how it holds back our entire organization from adopting the sales strategy we need.
What problems is the product solving and how is that benefiting you?
None. We are creating problems with it.
Fantastic Tactical territory management platform
What do you like best about the product?
I think SalesLoft has done a great job nailing the outbound prospecting requirements in a way that reduces call reluctance. It does this by simplifying what I need to think about doing. Instead I'm instructed and prompted on what I need to do each day. The depth of this functionality is constantly being developed further, which means I can execute day to day activities in my territory ever faster. There's a good mix of Team (company developed/mandated) processes vs. individual processes that I can use so that I have the stepping stones when I want them, and the control to do it my way since I'm just particular that way.
Each time I've engaged their support team on an issue I've had quick resolutions.
Each time I've engaged their support team on an issue I've had quick resolutions.
What do you dislike about the product?
With the volume of stuff coming into SalesLoft, I've noticed some serious account duplication occurring in our environment. This makes it harder to manage outreach on an account level in my territory.
What problems is the product solving and how is that benefiting you?
Higher volume of account coverage in territory. Better tracking of account outreach efforts. Less call reluctance.
Recommendations to others considering the product:
Put some thought into HOW you want to use it. Join some SalesLoft admin community groups (maybe on LinkedIn), and learn from those who think they are using it super effectively. Then start small, but with an architecture that you've thought through the scaling out of so that you have a clear path to build it out with no dead ends in sight.
Automated and Organized
What do you like best about the product?
SalesLoft is so helpful with gaining visibility into accounts that you are actively reaching out to. It helps keep track of your outreach to ensure that you are keeping up with your prospects. My conversion rates are higher due to the visibility I get from SalesLoft and have a better idea of what my prospects are looking into. The integrations with Salesforce is so helpful and cuts down on so much administrative work and data entry!
What do you dislike about the product?
Downsides to using SalesLoft are the formatting of emails can get a little weird sometimes making it look like you are sending mass emails, and that some of the fields don't properly populate from the data that is pulled.
What problems is the product solving and how is that benefiting you?
There has been massive improvement with sales campaigns and ensuring follow ups with potential customers are being completed. This is helping our team with conversion rates. The time you save by using SalesLoft is incredible and is helpful with mass outreach.
Great functionality and user experience
What do you like best about the product?
The SalesLoft coaching and best practices
What do you dislike about the product?
There have been times were the automation messes up with larger list uploads.
What problems is the product solving and how is that benefiting you?
Streamlined and scalable direct outreach
Best sales software ever
What do you like best about the product?
Book a meeting with me! Availability fiction is fantastic too!
What do you dislike about the product?
Nothing to dislike..,cause it’s not possible!
What problems is the product solving and how is that benefiting you?
Getting more meetings booked and staying organized!
Recommendations to others considering the product:
Do it!!!
Salesloft contains an easy to use set of features that help increase my productivity
What do you like best about the product?
Email templates are super easy to use, and the reminders help me stay on track.
What do you dislike about the product?
Call quality can be lacking sometimes, and some glitches do not allow me to make internet calls.
What problems is the product solving and how is that benefiting you?
Salesloft helps me excel in as a sales person.
Recommendations to others considering the product:
Definitely try it out
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