What do you like best about the product?

It's cheaper than their competitor Outreach and they've improved some of the analytics since I last used them but...

What do you dislike about the product?

I dislike just about everything else from top to bottom. Let's start with the basics:

1. It's a nightmare to understand what is working for the team from an outbound perspective. Unlike their competitor Outreach, I am unable to create specific rulesets for specific types of users (i.e. General User vs Power User). So for a example in an area like limiting the creation of cadences for personal use (we'd like the team to work out of a central cadence so we can measure if the touchpoints are effective easily) we cannot adjust any setting to do so. We now have over 250+ cadences built for random usage reason by our reps and after 9 month using the platform 0 indication what is working for the team from a messaging/touchpoints perspective with little to no ways to dial this in offered by the platform or easily made accessible. And that is just one example.

2. They have completely over complicated very simple processes that Outreach made easy. For example, I want to have our lead statuses in SFDC chance when someone starts our Inbound Follow Up Cadence. Salesloft makes this extremely difficult to do. Firstly, they insist on us using Salesloft Status and not allowing me to just map the change to OUR LEAD STATUSES. Now in order to do this, I have to create a two step rule, on in Salesloft to change their Salesloft Status and then another in SFDC to change our Lead Status when Salesloft changes there. This goes for the whole mapping experience, it's frankly bad and is very unfriendly to the user. This type of experience holds true across my entire experience trying to set up basic automation rules. They are very limited in the scope of what type of rules you can create and put in place, Outreach was much more robust and flexible.

3. Their support was horrible. I can't being to describe how bad of a first experience I had. I needed help getting acquainted with their platform after I inherited it here. First it took a day to respond, then when they did they told me I should register to go to office hours (essentially just an open forum), then when I said I just needed to get on a call with someone to talk through a few changes I needed to make they recommended I pay them for Pro Services to make changes...after me emailing back again they finally said they could find some time to chat. By that time I didn't need or want the help anymore. It was a horrible all around experience.

4. Frankly this isn't a platform to build any outbound or inbound strategy around. If you need something cheap that has a bit more functionality than Yesware for you team to blast emails, this is the platform I recommend.

What problems is the product solving and how is that benefiting you?

Organizing our outbound and inbound Outreach efforts. Very little.

Recommendations to others considering the product:

Consider what type of strategy you're trying to implement and if this platform will support it. Get deep into detail with them about user roles and permissions, cadence creation best practices, automation rules, their salesforce integration, etc. This is where things will start to get sticky for the admin.

What do you like best about the product?

My current role is based around Lead Generation so I'm a big fan of this tool. It has helped me to dramatically reduce time spent doing the following tasks: Conversation Intelligence, Email Tracking, Outbound Call Tracking, Sales Engagement, Social Selling Prospection and overall increased my performance.

It is also incredibly easy to use and would say that you do not need any experience of using similar tools. It may take you a couple of days to wrap your head around it but no longer. I can't recommend this more for anyone in a sales role, especially those that are responsible for lead generation and/or business development. You will thank me later

What do you dislike about the product?

It's the ability to distinguish locations meaning that I manually have to add area codes when calling in Britain, even though I have set it up as per their instructions, I still have to use my phone to call. This can be annoying, especially when having to manually go back into Salesforce to log the call and notes.

What problems is the product solving and how is that benefiting you?

Business Development, lead generation, prospection and raising the company profile is also a big thing being solved. I work for a small start-up meaning I need to ensure local & international markets are covered and a part of that involved making them aware we exist. Which can include spending time building massive lists for prospection and of course contacting them, this platform dramatically reduces the time spent.

Recommendations to others considering the product:

Don't think about it any longer - get a trial and thank me later

What do you like best about the product?

Days wise follow up and reminders. Each step contains all the information to follow up and its automatic.

What do you dislike about the product?

Step are easy to follow up but its very slow intern of processing. The high usage of Internet still does not speed up.

What problems is the product solving and how is that benefiting you?

Fully all in one for cadences even if mixed jobs can be follow up in one place. Killing the excel files is the benefit and not losing or confusing to not miss some important.

Recommendations to others considering the product:

Good platform for followups

What do you like best about the product?

Really good for being a more productive sales rep

What do you dislike about the product?

Don't like the calendar tool or the dialer. Call back feature is terrible.

What problems is the product solving and how is that benefiting you?

Getting in touch with a lot of people at once.

What do you like best about the product?

Salesloft provides step by step walk through and help area that makes it easy to streamline processes!

What do you dislike about the product?

If you are using a survey link or something outside of salesloft people need to be removed from cadences manually.

What problems is the product solving and how is that benefiting you?

Easy to reach large group automated and tracking for open and response rates. Makes it easier to roll out initiatives for people managing a large book of business.

What do you like best about the product?

It's cadance software that has dramatically increased my efficiency, ability and overall performance. Being able to automatically track where each prospect is within a specific cadance and have my day automatically planned is paramount for me in achieving my target.

What do you dislike about the product?

The dialler can be a bit temperamental and requires all the numbers to be entered in a certain way. Other diallers I have used allowed multiple variations of the same number.

What problems is the product solving and how is that benefiting you?

For a long time the sales team as a whole was having to rely on slow, manual tracking of prospects. Salesloft has allowed us to spend nearly 100% of our time on the messaging we want to use and rapidly increase the number of companies we contact.

Recommendations to others considering the product:

We reviewed plenty of different platforms including outreach and found Salesloft to be the best

What do you like best about the product?

We've only partnered with Salesloft for a little over a month (not including a trial) but so far, it is proving to be incredibly easy to use. The team has adapted well and I find it easy to track activity. The activity sync to SalesForce keeps our data centralized. Overall, very pleased so far with our experience.

What do you dislike about the product?

Not much so far. If we've had any issues, we've been able to contact the support team or our dedicated rep to find solutions quickly. The SalesLoft team has been incredibly responsive.

What problems is the product solving and how is that benefiting you?

We're using the tool to personalize proactive outreach and prospecting at scale. We had used another email specific tool before but didn't find the breadth we were looking for. Salesloft is enabling our SDR team to prospect efficiently without letting contacts "slip through the cracks." Nothing can be missed while using the tool and we are able to treat all prospects with priority.

Recommendations to others considering the product:

we ran a trial with salesloft and outreach. were really pleased with the salesloft buying experience and product features.

What do you like best about the product?

It keeps track of cadences, auto generates emails, has the ability to add snipets within live emails.

What do you dislike about the product?

I did not like the phone connection to the system with making dials to clients and the functionality did not work for some features

What problems is the product solving and how is that benefiting you?

It keeps me accountable to make calls to clients and follow up on urgent responses

What do you like best about the product?

Before SalesLoft, our team was unable to reach all of our leads. After implementing it, we've been able to scale our outreach and reach drastically more people.

What do you dislike about the product?

I wish that there were more automation capabilities. i.e. being able to automatically skip call steps in a cadence if we mark someone's call disposition as wrong number rather than manually marking them do not call.

What problems is the product solving and how is that benefiting you?

SalesLoft has enabled us to call and email way more people than previously.

Recommendations to others considering the product:

Leverage your implementation team and you'll succeed.

What do you like best about the product?

I've used both SalesLoft and Outreach.io now at different companies. As far as the main features of the platform, I say they are relatively similar. But what I think separates these two companies is actually the post-sales services and support that I get from SalesLoft. My customer success manager is always very quick to reply, spent time helping me build out training and making sure we make full use of our investment.

What do you dislike about the product?

Training our reps to use the software takes time, but I think it was similar with my other company when we had Outreach as well so I think it is more about adopting a sales engagement platform takes time, rather it just being adopting SalesLoft takes time.

What problems is the product solving and how is that benefiting you?

Better prospecting and lead/contact engagement. By putting the effort up front to set up the cadence that we want to "touch" our prospects, it helps us increase our engagement rate with these prospects