Salesloft
SalesloftReviews from AWS customer
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Easy to use
What do you like best about the product?
Ease of use, live feed of activity, website tracking
What do you dislike about the product?
Not easy to edit multiple contacts within the same organization
What problems is the product solving and how is that benefiting you?
Email tracking, tasks, further research
Useful product but many small issues
What do you like best about the product?
Can help team optimize time and make calls
What do you dislike about the product?
Cannot prioritize well between and within cadences
What problems is the product solving and how is that benefiting you?
Need cold outreach team to be efficient and high volume with calls. Need to track effectiveness of emails. Salesloft has allowed us to increase call volume and do AB testing on emails.
Recommendations to others considering the product:
Try and get a trial, roll it out with part of your team as a pilot to find the small bugs & issues before a full implementation.
Increased Efficiency, Power, and Impact
What do you like best about the product?
I love the report function and the ability to look at overall trends. It makes looking at data a lot easier, and helps me navigate to potential opportunities.
What do you dislike about the product?
I think there could be embedded tutorials on the reporting function, but at the same time, I find the function extremely user friendly.
What problems is the product solving and how is that benefiting you?
Definitely solving efficiency problems, as well as overall goaling efforts.
Recommendations to others considering the product:
I think if you are looking for a tool to increase efficiency, and drive results, then sales force will show you exactly where you need to spend time and where to drive efforts.
Cadence
What do you like best about the product?
Building a candence to personally engage with customers
What do you dislike about the product?
Integration with LinkedIn Navigator only and not normal/regular LinkedIn
What problems is the product solving and how is that benefiting you?
WE are engaging with a customer base we normally do not get to engage with using our field reps. We can now connect faster and more often
Recommendations to others considering the product:
Provide alternative visuals to reporting metrics - adding gameification
Helpful well beyond Sales Development
What do you like best about the product?
SalesLoft is well established as a Sales Development tool, but it's helpfulness and functionality has a wide variety of applications. My team of CSMs loves SalesLoft's email tracking for those hard to reach customers, the Outlook Connect plugin to keep them focused in their inbox while still being able access our Team Snippets & Templates, the Owler integration to get a snapshot of their customer's latest news, and the Vidyard integration to easily send personalized video messages to their top accounts.
What do you dislike about the product?
Some of the iconography and in-platform navigation can be a bit tricky to grasp, but it becomes second nature with consistent usage.
What problems is the product solving and how is that benefiting you?
Our Sales team really leverages the full functionality, but SalesLoft helps improve efficiency for my team by keeping the latest content and messaging just a few clicks away, saving valuable time for personalization and customer deep-dives.
Recommendations to others considering the product:
There are several platforms out there with similar functionality, but what you get with SalesLoft is a group of people that genuinely care about their customers. From initial sale through ongoing support, every interaction has been top notch.
Great automation for keeping in touch with prospects and clients
What do you like best about the product?
Ease of use. It does not require a lot of hand holding to get going, you can start and have emails sending same day.
What do you dislike about the product?
Lack of email building options. You cannot use anything in HTML, or add backgrounds or things that make email marketing unique to the user.
What problems is the product solving and how is that benefiting you?
Marketing and communications. It keeps in touch with folks so I dont have to re-invent the funnel
Recommendations to others considering the product:
Great tool for ease of use, it doesnt require a lot of experience to understand or use it
A must have for business development
What do you like best about the product?
From the start our Account Executive took the time to learn about our business and what we needed and if this product was a good fit. The platform is well configured and easy to setup and use. The integration with SFDC makes it seamless and you can avoid bouncing back from screen to screen. It makes outbound business development process efficient and easy to manage, and provides an effective follow-up process for in-bound leads to not slip through the cracks!
What do you dislike about the product?
There doesn't seem to be a way to import a campaign from SFDC into SalesLoft. You have to manually select and "Loft" contacts into a cadence. We have had some call quality issues with the dialer program, which may be on our side regarding to the setup and dedicated bandwith directed to those users.
What problems is the product solving and how is that benefiting you?
Used mainly for our business development efforts to help increase outbound marketing efforts and manage inbound leads appropriately. Our quota carrying reps have been using it to create touch point cadences with non-engaged prospects in their territories. We have seen an immediate increase in activity metrics around calls, emails, follow ups, etc. This has helped us increase our opportunities created and meetings set each month since we started using SalesLoft. The analytics and visibility to management is also a great tool.
Recommendations to others considering the product:
It comes down to what functionality you need as a business. There are more and more sales engagement tools available and make sure you know exactly what you need prior to the evaluation.
Great for Cadences
What do you like best about the product?
being able to quickly sort through templates using tags
Ability to create multiple cadences i.e cold cadence for general outreach and being able to easily move those who have viewed or clicked on an email into a hot cadence for more tailored outreach
Can quickly call through a list of contact when on a call step in cadence - makes 30+ dials in an hour very easy (granted you don't have a 10 minute connect)
I can create a cadence for my SDR to copy and use on my top accounts.
Ability to create multiple cadences i.e cold cadence for general outreach and being able to easily move those who have viewed or clicked on an email into a hot cadence for more tailored outreach
Can quickly call through a list of contact when on a call step in cadence - makes 30+ dials in an hour very easy (granted you don't have a 10 minute connect)
I can create a cadence for my SDR to copy and use on my top accounts.
What do you dislike about the product?
I wish there was a feature when building out steps in a cadence to assign rules to which step a person will go to if they do a specific action. i.e. if I sent out 100 emails to cold accounts, I would like to make a rule that anyone who opened or clicked on that email would then go to a call step. The others would go to a float email step. OR it would be helpful if you could select people, from the email view in a cadence, to then move onto a different step.
Also, frustrating that the email view and click results in a cadence are not cadence specific. For instance if someone else had sent a prospect 3 emails, she viewed one of them; but now that account is in my territory and I send her an email from my cadence - it shows that she viewed my email when really she viewed one of the past emails.
Would be nice if you could complete reminders from the home page.
Also, frustrating that the email view and click results in a cadence are not cadence specific. For instance if someone else had sent a prospect 3 emails, she viewed one of them; but now that account is in my territory and I send her an email from my cadence - it shows that she viewed my email when really she viewed one of the past emails.
Would be nice if you could complete reminders from the home page.
What problems is the product solving and how is that benefiting you?
more easily maintaining CRM rules of engagement activity on a large number of accounts
Recommendations to others considering the product:
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Great Tool .. For Fast pacing Business
What do you like best about the product?
Integrating Salesloft with Salesforce was easy and quick.
Amazing Salesloft Support team which helps you talk through all the necessary steps.
Amazing Salesloft Support team which helps you talk through all the necessary steps.
What do you dislike about the product?
Got confused in integrating Salesloft with Salesforce but Support team helped us out.
What problems is the product solving and how is that benefiting you?
We have been setting up good cadence with prospects we couldn't reach before. This has streamlined the whole Sales approach.
Recommendations to others considering the product:
If you would like to streamline your Sales Cadence process, purchase Sales Loft. The key to your success is implementing and integrating it right.
When it works it's great
What do you like best about the product?
Cadences - Salesforce tasks tend to build up but Cadences are intuitive. Templates and snippets can also help a team stay on message and provide new sales people with material to allow a quicker ramp up time. The emailing feature also syncs pretty well with Salesforce. There's also a cool feature where you can bump your tasks off to a later point if you need to.
What do you dislike about the product?
This is not the first company that I've been in that uses SalesLoft. Both have had severe quality issues with SalesLoft. When it works, its great, however the dialer and phone goes out frequently. There's also an issue with phone call quality and that has been at both of the companies I've worked for the used it. We also bought suggested headphones to use with SalesLoft and SalesLoft sometimes blames the headphones when they were the ones who suggested it. There's also been so many support issues, that we have stopped dealing with tickets at a location level. Instead our HQ has appointed two people who speak with them instead.
What problems is the product solving and how is that benefiting you?
Keeping Sales team organized, help marketing and sales team work on emails together, and to log calls and emails more efficiently with Salesforce. When it works, it really helps, however, it's been down quite a bit recently.
Recommendations to others considering the product:
This is the second company that I've worked for that has SalesLoft. There are really helful features, however, the main issue is that it goes out and cannot be relied on. Support is also unable to fix those problems. If this was my first company that had these issues, I might say it's an issue of implementation. However, since this is the second company I've been at with these issues, I think these problems are baked right into SalesLoft itself.
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