Salesloft
SalesloftReviews from AWS customer
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Outdated Interface Makes Workflow Management Tiring
What do you like best about the product?
What I like most is the ability to organize my workflow using cadences.
What do you dislike about the product?
The interface feels quite outdated, almost as if you're browsing a very old website overloaded with text. At times, this can become quite tiring.
What problems is the product solving and how is that benefiting you?
This platform is useful for monitoring sales, particularly when it comes to tracking the prospects you are currently working with.
After Using Salesloft Across Multiple Organizations, This Renewal Changed Everything.
What do you like best about the product?
I’ve implemented and used Salesloft across multiple organizations over several years, and historically, the platform has performed well. The cadence engine, calling workflows, email capabilities, and usability have all been strengths. In the past, I also had positive account experiences. Previous renewal cycles included flexibility, collaboration, and reasonable discussion around changes or timing.
What do you dislike about the product?
Our most recent renewal experience was very different from prior years. Salesloft now enforces its contractual auto-renewal terms extremely rigidly. In our case, even though we did not receive the renewal reminder email they referenced, were upfront about our situation, and requested restructuring, they treated the renewal as final with no flexibility on modifying features or users.
This was a material change from past years, where renewal discussions were possible even if timing wasn’t perfect. It felt like the approach shifted from “partner mindset” to strictly “contract enforcement,” and that was unexpected after years of goodwill and advocacy.
This was a material change from past years, where renewal discussions were possible even if timing wasn’t perfect. It felt like the approach shifted from “partner mindset” to strictly “contract enforcement,” and that was unexpected after years of goodwill and advocacy.
What problems is the product solving and how is that benefiting you?
The software itself does what it’s designed to do and can be a strong sales engagement platform. However, for anyone considering Salesloft, I strongly recommend:
- Track the renewal window meticulously
- Do not assume flexibility based on historical experiences
- Understand that auto-renewal is enforced even if circumstances change
- Be aware that changes in tech stack or business reality may not be accommodated
If your environment, budget, or platform needs are stable, Salesloft can work well. But if you anticipate change or value ongoing partnership flexibility, this is something to carefully evaluate.
Based on this recent experience, we do not plan to continue beyond our current contractual term and would be hesitant to recommend Salesloft moving forward.
- Track the renewal window meticulously
- Do not assume flexibility based on historical experiences
- Understand that auto-renewal is enforced even if circumstances change
- Be aware that changes in tech stack or business reality may not be accommodated
If your environment, budget, or platform needs are stable, Salesloft can work well. But if you anticipate change or value ongoing partnership flexibility, this is something to carefully evaluate.
Based on this recent experience, we do not plan to continue beyond our current contractual term and would be hesitant to recommend Salesloft moving forward.
Horrible UX, Dysfunctional Features
What do you like best about the product?
I don't like any feature of this software, after 1 year of use I am at a loss.
What do you dislike about the product?
The UX is horrible, the features don't work, it's not clear, I waste a lot of time on the software and I am extremely frustrated. The initial setup of Salesloft was not easy.
What problems is the product solving and how is that benefiting you?
None, the software is a disaster. The UX is horrible, the features don't work, it's not clear, I waste a lot of time on the software and I have a lot of frustration.
Good application
What do you like best about the product?
I used it as the single source of my sales activities
What do you dislike about the product?
For myself, there is no training how to use it
What problems is the product solving and how is that benefiting you?
I used it as the single source of my sales activities
Efficient Email Campaign Management, Needs UI Tweaks
What do you like best about the product?
I like using Salesloft for creating customized emails for clients with the option to track if the emails have been read. This feature provides a big advantage in reaching out quickly for further connectivity. It allows me to draft emails based on market needs and trends, making them feel personalized rather than like a mass marketing email. When recipients find an email personalized, they are more likely to open it, which gives them the information I intended. Once they open the email, I receive a notification, enabling me to proactively decide on the next step, whether it's sending another email, connecting through LinkedIn, or making a call to discuss possibilities and arrange a demo.
What do you dislike about the product?
Salesloft needs to work on UI and tools, often these essential tools are hidden deep inside and take a lot of time in understanding them. It should be made simple and quick, like a mobile app. New users need to get their hands on with less hassle.
What problems is the product solving and how is that benefiting you?
I use Salesloft for email campaigns, managing emails, and adding reminders. It solves sending thousands of emails with different parameters and tracking them. Customizing emails increases open rates, helping me decide on follow-up actions like calls or demos.
Email Scheduling Issues Undermine an Otherwise Simple Tool
What do you like best about the product?
It's a relatively simple platform, not too many features to get a hang of
What do you dislike about the product?
salesloft has been sending emails out at 1, 2, 3, 4am, etc... and there's no easy way to mitigate that. it is also not intuituve and simple tasks are not easy to get done, we're switching
What problems is the product solving and how is that benefiting you?
it's helping us send mass emails which saves enormous amounts of time. it works for that, but barely
Effortless Call, Email, and Text Tracking with Sales loft
What do you like best about the product?
Sales loft makes life easier when working with keeping track of calls , emails and text.
What do you dislike about the product?
I don't have any complaints. it works well and I am happy of course. So all good here.
What problems is the product solving and how is that benefiting you?
It solves organization in the work place and the workday
Seamless Salesforce Integration, Slight Dial Lag
What do you like best about the product?
I use Salesloft mainly for prospecting, and I appreciate its easy integration from Salesforce, which makes my outreach much more seamless. Working off of cadences is a breeze because the real-time sync for viewing contact history is crucial for me. I really like how Salesloft organizes my day and tasks, telling me what needs to get done and helping me spot hot leads to reach out to first. The initial setup was easy.
What do you dislike about the product?
The dial function can be a bit laggy
What problems is the product solving and how is that benefiting you?
I use Salesloft for prospecting. It seamlessly integrates with Salesforce, providing real-time sync for contact history, which is crucial for my cadences. It organizes my day, prioritizes tasks, and highlights hot leads to reach out to first.
Super convenient and helpful platform
What do you like best about the product?
The ability to manage your entire book of business/leads in the one place while making outreach easy.
What do you dislike about the product?
I wish they had a power dialing function in the platform
What problems is the product solving and how is that benefiting you?
Consolidated place for reps to perform outreach to prospects/leads
Powerful Multichannel Outreach with Seamless CRM Integration
What do you like best about the product?
I truly appreciate Salesloft as a multichannel tool that provides us with exceptional flexibility in managing cold outreach. The ability to operate it in isolation, separate from a CRM, while also offering seamless integration with client CRM systems is a standout feature. I am particularly impressed with the extensive open APIs that Salesloft offers. This openness not only ensures robust front-end reporting capabilities but also grants us access to incredibly granular client and BDR performance data, which is invaluable for our business operations.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
We use Salesloft for high quality outreach at scale, solving technical issues while keeping it separate from our CRM but allowing bidirectional data sync. It offers flexibility with multichannel outreach and integrates seamlessly with client CRMs, enhancing data access and reporting.
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