Salesloft
SalesloftReviews from AWS customer
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I love Salesloft !!
What do you like best about the product?
I like the fact that everything related to revenue is centralized in sales loft, and I do not need any more software to run my cadences as ahead of business development at my company
What do you dislike about the product?
The fact that it’s a little too hard to skip steps within my cadences are a bit of a hassle from time to time
What problems is the product solving and how is that benefiting you?
Again, as I mentioned, the fact that all my cadences are centralized and one specific place
I use SalesLoft on a daily basis as an SDR
What do you like best about the product?
The ease of use and functionality of the platform. Also, the ability to receive feedback from previous call and listen to other team members calls.
What do you dislike about the product?
I wish it was easier to delete contacts from the system. The people tab can get very overwhelming.
What problems is the product solving and how is that benefiting you?
easily tracking and monitoring calls + emails
Solid! Probably more useful than what I'm using it for.
What do you like best about the product?
Easy to use UI, text/calls pretty reliable, app is good, setup was easy. I use it every day.
What do you dislike about the product?
Importing contacts. That may be more a 'my org' thing than a salesloft thing, but it is the biggest obstacle between me using it more.
What problems is the product solving and how is that benefiting you?
Saleslofts' email reporting is super helpful and great and I really like the cadences.
very useful to prospect
What do you like best about the product?
cadences and the rhythm are well orginized based on priorities of the leads
What do you dislike about the product?
The screen to work on is too small as you cant see what we have done in the past
What problems is the product solving and how is that benefiting you?
NA
Great tool for cold outreach
What do you like best about the product?
I like that it has an easy-to-use UI, and the phone app is very useful for tracking your cadences.
What do you dislike about the product?
I have been using the tool for over three years, and I appreciate all its features and usability.
What problems is the product solving and how is that benefiting you?
I am running my outbound email cadences and it is providing me very good analytics
Keeps me organised and accountable
What do you like best about the product?
The function to split between accounts and cadences
What do you dislike about the product?
The interface could be a little more attractive
What problems is the product solving and how is that benefiting you?
Knowing what tasks we have in the day and tracking success
More Updates
What do you like best about the product?
SalesLoft has some cool intelligence for pipeline, calls, tonality of emails, and getting through tasks
What do you dislike about the product?
It needs more updates to at least compete against Outreach. Outreach was easier in a way of tracking cadences by how many meetings/opps are created from it.
A lot of our reports do not work well with SL. Overall there needs some work done on the backend.
A lot of our reports do not work well with SL. Overall there needs some work done on the backend.
What problems is the product solving and how is that benefiting you?
SalesLoft helps is reps get through tasks and keep track of responses from emails to follow up
Connecting directly with sales tools facilitates seamless outreach and messaging
What is our primary use case?
Currently, I am focusing on new business, so outreach is important, and cadences are very important.
What is most valuable?
Being able to set up the cadences in steps is very helpful, where it moves on to the next step, and also where it connects with SalesLoft Sales Navigator. So far, being able to connect directly, instead of switching back and forth to Sales Navigator, has worked well. Also, being able to send messages directly from SalesLoft through LinkedIn Sales Navigator messaging is very useful. I can do everything right from the SalesLoft page without continuously switching between SalesLoft and Sales Navigator.
What needs improvement?
Navigating through emails and LinkedIn messages to find which ones have been opened could be improved. I can see email open rates, but identifying who actually opened them is difficult. Possibly adding this functionality to the email tab or somewhere more user-friendly would be beneficial.
For how long have I used the solution?
I have used the solution on and off for about six to seven years.
How are customer service and support?
SalesLoft's customer support has been really good. They are very quick to respond and try to help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Salesforce and other solutions in the past, but not at this company.
What other advice do I have?
Be precise about your cadences and make them your own. Being able to add or remove steps within the cadences to customize them is amazing. Also, make sure to name your cadences possibly by outreach type or company, to track your progress efficiently. I rate the overall solution an eight.
50% of the time it doesn't work
What do you like best about the product?
• The UI/UX is pretty appealing, I'll give them that.
What do you dislike about the product?
• First tool I've used in my tech stack with an extension goes "stale" you have to refresh all CRM and Salesloft related tabs in your browser to pull updates within the extension.
• A handful of features don't work properly (inbound calls, task reminders, data connectivity between apps (CRM, Sales Nav)
• Data updates like contact information sometimes does not update
• Analytics/metrics are faulty like email opens
• Lack of dynamic fields that i've seen in other dialers (i.e., more than 3 phone number/email fields, ability to mark numbers or emails as valid or invalid out of the box)
• Dialer is often slow at launching when making calls
• Browser extensions lack features and are bulky
• A handful of features don't work properly (inbound calls, task reminders, data connectivity between apps (CRM, Sales Nav)
• Data updates like contact information sometimes does not update
• Analytics/metrics are faulty like email opens
• Lack of dynamic fields that i've seen in other dialers (i.e., more than 3 phone number/email fields, ability to mark numbers or emails as valid or invalid out of the box)
• Dialer is often slow at launching when making calls
• Browser extensions lack features and are bulky
What problems is the product solving and how is that benefiting you?
Managing prospect/lead lists and handling VoIP outreach.
The worst customer service, especially if you're a smaller company
What do you like best about the product?
Cadences work great and the AI they've built into their templates is helpful.
What do you dislike about the product?
Super clunky to set up. Conversations doesn't work at all. They sell it as a gong competitor. It doesn't even have the functionality of Zoom.
Their customer service is horrible. My company has been trying to get in touch with someone there for over 5 months with no response. Their online customer service ticketing automatically closes the case after 48 hours, regardless of if they have responded to your initial request or not. Its no wonder they continue to lose market share to top competitors.
Their customer service is horrible. My company has been trying to get in touch with someone there for over 5 months with no response. Their online customer service ticketing automatically closes the case after 48 hours, regardless of if they have responded to your initial request or not. Its no wonder they continue to lose market share to top competitors.
What problems is the product solving and how is that benefiting you?
Biggest thing Salesloft provided is sales engagement and email tracking.
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