My main use case for ZoomInfo is to help me with prospecting into accounts and getting contact information. It also enables me to quickly import contacts into SalesLoft.
ZoomInfo
ZoomInfoReviews from AWS customer
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Integration with professional networks has optimized contact sourcing and outreach strategies
What is our primary use case?
What is most valuable?
The best features that ZoomInfo offers include the integration with LinkedIn which is one of the best features because that means when I'm prospecting and researching, I can easily find the right contacts. I also love the feature that enables me to see who's more likely to respond via email or via call. It's not always 100% accurate but it helps me level up and do the right method of outreach to the right person.
Additionally, I love the integration features that I can easily integrate with the software that I need such as SalesLoft, so I can quickly import the contacts.
ZoomInfo positively impacts my organization because it helps us do prospecting which in turn helps us get meetings, opportunities and revenue.
What needs improvement?
I think ZoomInfo can be improved because their number accuracy is still an issue. It's not specific to ZoomInfo; it's the same across the board with competitors. I can call up numbers and they can be incorrect, or sometimes the emails might not work, so even though it's great software, there's still errors with the contact information they're providing.
For how long have I used the solution?
I've been using ZoomInfo for about six months.
What do I think about the stability of the solution?
ZoomInfo is super stable in my experience. It's very reliable and easy to use.
What do I think about the scalability of the solution?
ZoomInfo's scalability is great because you can use it with as many different users as you want and everyone has the same functionality, so it's fully scalable.
How are customer service and support?
I don't know how ZoomInfo's customer support is, as I've never needed to call them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I didn't use a previous solution before.
How was the initial setup?
The initial setup with ZoomInfo is super easy because you just log in with the account and then you're good to go. It's a very straightforward mechanism.
What was our ROI?
I've seen a return on investment with ZoomInfo because it definitely saves me hours of work when I'm prospecting in terms of the ability to quickly get the data and import it where I need.
Which other solutions did I evaluate?
Before choosing ZoomInfo, we evaluated other options as an organization. We looked at things such as Lusha. However, I'm not the decision maker, so this wasn't a decision that I made. That was done by senior management.
What other advice do I have?
My advice to others looking into using ZoomInfo is to make sure that whatever software you're onboarding has the integrations that you need, the usability and also the most accurate data.
On a scale of 1-10, I rate ZoomInfo an 8 out of 10.
This a great sales tool
What do you like best about the product?
I love Websights and the daily Signals email to show who is in the market.
What do you dislike about the product?
i wouldn't say I dislike anything. It has taken some time to get in the groove of using it efficiently and effectively. I do wish you could get an account fit score with less than 50 results.
What problems is the product solving and how is that benefiting you?
Getting good contact info and providing an automated email platform.
Review on Zoominfo
What do you like best about the product?
User interface
The multiple options for me to perform my research
The multiple options for me to perform my research
What do you dislike about the product?
Currently I do not have a point to make about disliking the platform
What problems is the product solving and how is that benefiting you?
The likely to engage feature on contact email and phone number is really helpful
Accuracy of the database
Accuracy of the database
Outstanding Customer Service!
What do you like best about the product?
I highly recommend ZoomInfo Sales, as they have been extremely thorough in their approach to onboarding and training. Our company gets the best leads through the copilot function, as well as intent searching and daily sales target account lists. We are extremely impressed!
What do you dislike about the product?
It would be wonderful to have a dashboard type of approach when doing sales outreach via copilot. It is difficult to toggle through to each individual lead to see what emails and calls you have made.
What problems is the product solving and how is that benefiting you?
It is helping us vet out new leads in minimal time; help with finding the right target accounts and daily updates via email. It has been a fantastic tool added to our toolbelt at our company. Very pleased with the customer service and account management assistance. We love using ZoomInfo Sales!
This tool has changed my sales process in the best way
What do you like best about the product?
The ease of set up and learning a new tool, with an amazing onboarding process and support, was the start to my appreciation for this tool. Then being able to use it on a daily basis as part of my personalized sales process made so much of my prospecting easier to not only do itself, but to document and follow up. The ability to sync with our CRM and have that seamless implementation from the very start let me work as I learned. Now I can't imagine not having it to use.
What do you dislike about the product?
So far I love it and can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
The product I am "selling" is a very niche service and this tool allows me to drill down to the appropriate businesses and contacts to reach out to. And allows to me create a process or cadence of prospecting leads with knowledge and resources to utilize in multiple engagements (all assisted and tracked for me).
Exceptional sales and onboarding for new customers!
What do you like best about the product?
The Zoominfo team has exceeded our expectations in terms of functionality and onboarding support. The best features of the platform so far include being able to see which companies are visiting key pages on our website, being able to update our existing CRM database and automating our go to market business development strategies.
The sales process was top notch (we strive to emulate it ourselves) and the onboarding process helped our team maximize the value from the platform.
Even though we are in early days, the preliminary results are impressive with more qualified sales opportunities in our pipeline.
The sales process was top notch (we strive to emulate it ourselves) and the onboarding process helped our team maximize the value from the platform.
Even though we are in early days, the preliminary results are impressive with more qualified sales opportunities in our pipeline.
What do you dislike about the product?
The only downsides I can see is that same as any software - only using a fraction of its potential. We look forward to using more of the features in the near future.
What problems is the product solving and how is that benefiting you?
It helps us see which companies are already checking out our website and who might be in the market to purchase our services. It also helps us get up to date information on key buyers of our services.
Easy to use, more trusted contacts than other options
What do you like best about the product?
- HubSpot integration and notification to ensure you don't duplicate ingestion of new contacts;
- Insights around who's visiting your websites;
- Generally reliable contact information, including more stable than other "free" options like Apollo
- Contact search using lists of companies makes targeting very straightforward
- Insights around who's visiting your websites;
- Generally reliable contact information, including more stable than other "free" options like Apollo
- Contact search using lists of companies makes targeting very straightforward
What do you dislike about the product?
- Sometimes you ingest contacts and later find there's no attributable email address, but I've wasted credits on that
- Inability to see a more full list of entities visiting our website
- Targeting tools are not useful for our SaaS vertical due to lack of related search terms
- Inability to see a more full list of entities visiting our website
- Targeting tools are not useful for our SaaS vertical due to lack of related search terms
What problems is the product solving and how is that benefiting you?
Populates our CRM with contact information of B2B sales leads for outreach. Identifying organizations looking at our website.
Integration with existing tools streamlines sales data processes
What is our primary use case?
We use ZoomInfo to provide data for our sales team. It helps us in obtaining contact information for companies we want to target, looking up their personas by job titles, and getting emails and phone numbers.
What is most valuable?
Regarding the best features that ZoomInfo offers, I am not sure they have best features; they are a data provider, and good features would be the fact that they integrate with our current CRM and previous CRMs, as with our cadencing tools.
I can tell you that those integrations have helped streamline our processes, but I do not have specific outcomes. I hear some sales reps appreciate the integrations, and then I hear some find it clunky when they are going between ZoomInfo and their CRM and their cadencing software, so I do not have any key instances, but I just have general ones.
One other thing I have noticed about ZoomInfo's features is that I appreciate their focus on intent data and how they are trying to surface accounts that are more in market, using a bunch of different data sources for that. They have really improved that since when they first launched, it was three to four week old data, which was not really helping with intent, so now they have upped that and changed the game.
What needs improvement?
From my perspective, ZoomInfo can be improved because, as any data provider, there is always room for better data. I have heard from the team that the data could be improved, especially phone numbers for sure in EMEA, which is really bad, and then job changes are usually two months behind LinkedIn in terms of updating people's contact information when they change a job.
For how long have I used the solution?
I have been using ZoomInfo for seven, eight, or even nine years.
What do I think about the scalability of the solution?
ZoomInfo's scalability works because you just add users.
How are customer service and support?
Regarding customer support, I know they have moved away from a one-on-one customer success approach, which I understand, but they have done a lot more videos, and I find it to be fine.
On a scale of one to ten, I would rate their customer support an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with ZoomInfo is straightforward.
What was our ROI?
I have not seen a return on investment with ZoomInfo, so I cannot share relevant metrics.
What's my experience with pricing, setup cost, and licensing?
ZoomInfo is the highest in the market, which can be frustrating, as they also try to add on potentially unnecessary things, and there have been many other players that have come out in the space.
What other advice do I have?
If I have advice for others looking into using ZoomInfo, it would be to definitely do comparisons between at least two other data providers and also read reviews of ZoomInfo and other data providers for companies of the same size team and same use case. I would also want to talk to sales ops, marketing ops, and other sales leaders to see how their teams have experienced ZoomInfo.
On a scale of one to ten, I rate ZoomInfo a six overall. The reason I rate it a six is because it is not perfect, they have got issues with telephone data in EMEA, and they are lagging in terms of job change information updates.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Review - Zoominfo Sales Platform
What do you like best about the product?
Multiple features
Detailed company information
The best research platform
Detailed company information
The best research platform
What do you dislike about the product?
I have used DnB in the past. The information was less and not that accurate.
So nothing to dislike
So nothing to dislike
What problems is the product solving and how is that benefiting you?
The marker assist a lot, eases out the method of reach out. Saves time
Accuracy of data
Accuracy of data
Review - Zoominfo platform
What do you like best about the product?
The number of features
Filter Options
Easy to choose
Filter Options
Easy to choose
What do you dislike about the product?
Currently I really like the platform, its really useful. So no dislike
What problems is the product solving and how is that benefiting you?
Helps me build an accurate database as per my need.
The marking on the email and phone number is really helpful, it saves time
The marking on the email and phone number is really helpful, it saves time
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