What do you like best about the product?

Discover.org and Zoominfo have fundamentally changed the way businesses are investigating and selling to potential customers. The app offers various ways to find contacts and identify possible leads.

What do you dislike about the product?

Our internal network, which led our company to develop tailored training materials with the help of Discover.org, blocks the vendors used by Discover.org for providing training and websinar services.

What problems is the product solving and how is that benefiting you?

We value the close relationship with the team that has established a leading marketing acquisition platform. The site is organized intuitively and of high quality for our corporate marketing. Our use of data at discover.org has helped our company to attract new customer relations and grow our business.

Recommendations to others considering the product:

The manufacturer offers advisory services and adjustable cost structures customized to the organization needs. Don't hesitate to speak and seek guidance about your deployment plans.

What do you like best about the product?

When we began the service, the on-boarding experience was great. Our Customer Success met with the team individually and trained the staff on how the best use the app. At first we were impressed with the size and depth of the database.

What do you dislike about the product?

I am reluctant to write this review for try to give people the benefit of the doubt. However, my experience with DiscoverOrg / ZoomInfo deserves to be shared.

BACKGROUND
We bought a 2 year Subscription DiscoverOrg service to help with our Sales and Marketing activities. We sells mainly to high tech companies that sells SaaS.

40 PERCENT OF THE DATA IS INCORRECT
- When we began the service, the on-boarding experience was great. Our Customer Success met with the team individually and trained the staff on how the best use the app. At first we were impressed with the size and depth of the database. However, once we start using the lists we found on average 40 percent of the contact data is incorrect.
- We thought we were building our lists incorrectly, however, once we learned it was not use it was the database itself.
- We perform both email and direct dial campaigns. Each and every week we were finding that from 36% to 45% percent of the contact data was incorrect, where the person left, or of the wrong individual.
- Over the 2 years, we have hired prospecting firms who have seen similar results with the database. These firms have told us that DiscoverOrg / ZoomInfo is notorious for having high bad data rates and that 40% is the norm they see.

BE PREPARED TO SPEND MONEY TO FIX DISCOVERORG / ZOOMINFO DATA
- After realizing 40% of the Data is incorrect, we had to spend money on other applications and services to correct and clean up the data.

THEIR SALESFORCE APP OVERWRITES YOUR CLEAN DATA WITH THEIR BAD DATA
- We implemented their Salesforce App to provide insights to Account and Contact data.
- Once we started to correct and clean up the large number of records with bad DiscoverOrg / ZoomInfo data, we realized their app is poorly constructed where it will overwrite our updates rather than accept them.
- We were spending additional money to fix DiscoverOrg / ZoomInfo data to have the app replace it rather than accept it.

YOUR SUBSCRIPTION DOES NOT HAVE A UNIFORM START / END DATE
- As we got closer to our Subscription End Date with DiscoverOrg / ZoomInfo, we noticed our contract end date different. Their finance depart would tell us an end date than would differ from the renewal sales team. We had to ask repeatedly what is our Subscription End Date.

THEY AUTOMATICALLY APPLY A 10% UPLIFT
- I totally understand businesses have to make money. Most SaaS applications have an uplift from 3% to 7%, but I have never seen an application at 10%.
- If their service on Month 24 was better than Month 1, I understand why 10% is applicable, however for the entire 2 year duration their incorrect contact data has been around 40%.
- 10% uplift with no improvement in data quality does not seem right.

THEY WILL AUTOMATICALLY RENEW YOUR AND THREAT COLLECTIONS IF YOU WANT TO CANCEL YOUR RENEWAL
- We are still a customer and have expressed we do not want to renew, however, they will not let us expire the Contract.
- When we asked to not to renew, they threaten us to take us to collects and demand we speak with their legal department.
- They do not send out any renewal notices ahead of time. They just email you on day 60 from the Contract End Date that you are auto-renewed with a 10% uplift.
- When we emailed back that we did not want to renew, they said too late. Most companies give you 30 days lock-in period with 90 day renewal notice. Not DiscoverOrg / ZoomInfo, where there is NO advanced renewal notice.
- Now I have 2 month left and I cannot cancel. This is one shady company.

What problems is the product solving and how is that benefiting you?

none

Recommendations to others considering the product:

RECOMMENDATION
- Don't buy DiscoverOrg / ZoomInfo
- If you do, never give them your ACH details.
- Budget extra to fix their bad data.

What do you like best about the product?

The ability to prospect by company size and industry.

What do you dislike about the product?

Their pricing is only for Enterprise sized clients. When I started using ZI 8 years ago, the price was $1,995/user/year. then it went up to $3,995 and I told them I couldn't afford that in one shot as I"m a startup/one man shop. They got back to me a few months later saying they've added a new product and pricing model for startups and they can do quarterly payments and monthly rates start at 1k a month. Are you kidding me? You called me back to tell me that you've increases the price 3X and can now do quarterly payments? Such a joke... Use lusha - $199/month for 300 credits (contacts) and gives you way more accurate data than ZoomInfo.

What problems is the product solving and how is that benefiting you?

None

Recommendations to others considering the product:

Don't use Zoominfo - use Sales Navigator to zero in on the contacts that you want to target, develop your targeted account list and use Lusha to gather all of that information. I wouldn't recommend ZoomInfo to sales - only marketers that get paid on # of impressions and size of audience.

What do you like best about the product?

We use it to enhance the quality and strengthen the quantity of the leads. I like that it enables us to discover opportunities within the target companies by providing our salespersons with valuable insights they can leverage while having sales conversations. I also like the feature to search for companies or prospects through filters and target specific audience for our campaigns.

What do you dislike about the product?

There are instances when the phone number or email ids are incorrect. Also, database of certain companies are very limited. However, I still find it much better than almost all of its competitors.

What problems is the product solving and how is that benefiting you?

It's one of the best sales intelligence softwares. It provides access to database, organization charts, and ongoing projects of prospects and customers. These information helps us to connect with our prospects and sell to them more effectively.

What do you like best about the product?

In my opinion, DiscoverOrg is excellent because it helps me identify marketing sales opportunities within my organization. It is very useful in the information of accounts and contacts, the detailed information is very precise and relevant. It is also wonderful to provide direct telephone numbers of your target contacts with the maximum accuracy, this is its great strength

What do you dislike about the product?

I do not like DiscoverOrg sometimes because it is quite slow.It is not compatible with smaller companies, so it can not prospect for the SMB segment.In addition, the price is very high per user, it is not an instrument that can be used for 50 Sales representatives but be used by 2 people since the licenses have a very high value. On the other hand, the system sometimes fails to extract lists of potential customers.

What problems is the product solving and how is that benefiting you?

We use DiscoverOrg to target specific audiences for our marketing opportunities ranging from webcasts to email distributions. We use the database to address those outside our membership database to reach a larger audience and specific.

Recommendations to others considering the product:

DiscoverOrg is very appropriate for hunters who are looking for 1000 companies and those that need to be strategic to enter a large organization. As well as to see what they are interested in, prospects the objective and initiative to be able to talk about That can be a potential color point for us. It is a great tool to buy as a sales leader, since we are forming our outbound team, ensuring that we have an accurate prospecting instrument.

What do you like best about the product?

I utilize DiscoverOrg, powered by ZoomInfo to download company and contact lists within targeted industries in specific regions, function roles, subsectors. I also appreciate being able to upload lists of my focus companies with SIC and NAIC codes to create target lists within niche subsectors. DiscoverOrg is a tool I've come to rely upon in my weekly research.

What do you dislike about the product?

At times people contacts are not up-to-date but I realize that it is highly likely this person still works within their function at a different company, so the overall mapping value is highly valuable to me.

What problems is the product solving and how is that benefiting you?

I am able to download large lists of executives at specified levels of management in targeted industries in a fraction of the time, before I had access to DiscoverOrg. This resources has saved me hundreds of hours of research.

Recommendations to others considering the product:

Take classes and watch videos and enjoy the most powerful resource available. I love it and rely upon it.

What do you like best about the product?

It saves countless hours in searching for and gathering information. Also - I am confident that the information is CURRENT. So much of what you can find in other places online is outdated. The ability to see org charts has also been extremely helpful in figuring out who to contact for best results. You might know one person in the company but have trouble finding the decision maker. This makes it so much easier!

What do you dislike about the product?

I am fairly new to this platform but so far the things that frustrate me have more to do with our subscription limitations rather than the capability of the system. I see that information is often locked but again - that is not a system fault!

What problems is the product solving and how is that benefiting you?

I love that it easily syncs information that is pertinent to our business directly into our CRM system and the weekly reports on Opps are priceless. The ability to export to CRM saves us countless hours of painfully tedious data entry.

Recommendations to others considering the product:

This tool saves hours and gives you up to date data at the touch of a button. Makes prospecting easy! Definitely set up weekly opportunity alerts to be sent to your inbox for easy access to potential business opportunities.

What do you like best about the product?

Obtaining the basic contact info, switching into the contact to understand more info

What do you dislike about the product?

With your merger, we experienced the collection of incorrect data - individuals with the same name but at entirely diff firms/cos than we deal with. We are still cleaning this up now.

What problems is the product solving and how is that benefiting you?

It's great for getting targeted contacts from accounts we are not familiar with along with of course, their contact info

Recommendations to others considering the product:

Although much improved, still getting through the kinks from the conversion. We think that we will wait until you are fully running before we upgrade to any other service

What do you like best about the product?

Integration with salesLoft is one of the features I like best about the ZoomInfo powered by DiscoverOrg solutions suite.

What do you dislike about the product?

I wish DiscoverOrg / Zoom Info supported the SalesNexus CRM as it does Salesforce.com. It doesn't. I'm never going to persuade the management at my company to buy Salesforce.com, nor would I particularly want them to do so.

What problems is the product solving and how is that benefiting you?

Scoops are AWESOME!! Saves a lot of time in the needs discovery process. Getting news specific to a company is very valuable to me. As It is, I also use Business Journals Daily (Denver, Austin and Dallas editions) and that helps me track important developments in my market.

What do you like best about the product?

Great discoverorg contact information and easy to upload into tellwise call campaigns

What do you dislike about the product?

When creating email templates the spacing is off or changes sometimes. Especially if you write an email in word and copy and paste into tel wise the format and spacing is altered and has to be refixed

What problems is the product solving and how is that benefiting you?

able to reach more real contacts with correct phone and email contact information. love the scoops and alerts helps us get notified what companies are doing or looking at.