What do you like best about the product?

Great tool for outbounding and checking buying intent.

What do you dislike about the product?

Better email Id and phone number accuracy

What problems is the product solving and how is that benefiting you?

It helps to get contact details of prospects that's needed to outbound.

What do you like best about the product?

The core of Zoominfo is its exceptional data, I have used Apollo, and other small sites that claim to have data that can't be found on other platforms but Zoominfo by far is superior. Zoominfo has leads that I have not found on other platforms, not only that but they a lot of the information is actuallly accurate. Not to mention searching based on Intent is a huge plus knowing that the company you are prospecting is looking for your service.

What do you dislike about the product?

The only downside I can even fathom is the price, however you are paying for a service that is a leader in its space.

What problems is the product solving and how is that benefiting you?

Finding new leads that are more suited to our specific niche.

What do you like best about the product?

Most complete and accurate database with robust tools to aid my lead gen activities... and even automate my process. What is fantastic about ZoomInfo is their support. The "human support" I have received has been phenominal.

What do you dislike about the product?

Nothing. Seriously. SalesOS gives me everything I need and more.

What problems is the product solving and how is that benefiting you?

Accurate lead contact information is THE most important to me.

What do you like best about the product?

On the face of it, seems like it has the contact info for my prospects.

Seems like a robust system but I have not had a chance to even use the full functionality so I haven't seen it working yet.

On paper, looks like their package is pretty comprehensive.

What do you dislike about the product?

They are charging $13,000 but their product does not work properly and their support model falls way short of what was sold to me.

They have a dialer but the numbers they provide show up as spam when I call someone. When I ask them to fix it, they provide a list of about 12 different websites and 1-800 numbers that I have to call myself to get their numbers whitelisted. I spent about 8 hours on this and it still doesn't work.

Their sales rep promised me that the whole system would be "fully setup" the day after I signed the package and that their team would import the sequences. But its basically a self-service model using a klunky UI, where I have to invest another 20-30 hours to watch webinars and work with an offline support team to set it up.

I get bounced emails and when I email them asking them to fix these, they don't do it properly. I'm forced to exchange dozens of emails with them and they still haven't fixed some of the contacts I flagged for them two months ago.

Stay away from Zoominfo. This is one of the most frustrating experiences my company has had (and I, personally have had) using a B2B product, especially at this price range. I'd recommend Apollo instead, which is cheaper and works much better.

Any other suggestions for tools that do a better job than Zoominfo?

What problems is the product solving and how is that benefiting you?

I was hoping to use it to send emails and call prospects. Its been three months and I've invested 60 hours already but am nowhere close.

What do you like best about the product?

Getting email addresses, finding decision makers and exploring the organizations hierarchy. ease of integrations

What do you dislike about the product?

incorrect data and outdated data tends to happen a lot.

What problems is the product solving and how is that benefiting you?

Getting contact info for leads.finding C-suite decision makers

What do you like best about the product?

Being bale to access all the data and best of all do a thorough research on each prospect before engaging.

What do you dislike about the product?

Nothing, it takes time to get used to it but there plenty of available resources to help you

What problems is the product solving and how is that benefiting you?

Access to data and being able to build my pipeline

What do you like best about the product?

Easy to use, great insight, Intent data is very useful and allows sales people to hone in on better prospecting messaging and if you are in Account Management, use it to go deep on your strategic account plans

What do you dislike about the product?

I don't really have many dislikes of the offering at this time.

What problems is the product solving and how is that benefiting you?

Before having ZoomInfo, I had to rely on LinkedIn SalesNav, find leads, build a list and then one-by-one go to the company website to do deep research on my prospect and their unique needs to develop prospecting campaigns. I can do most of that leg-work in ZI SalesOS + their Engage automated campaign automation offering. Saves me tons of time and also gives me some really golden nuggets of insight in one place.

What do you like best about the product?

Zoominfo provides the most complete list of leads out there. ZI's intent, websights, and other features make it the easiest product out there to use. We use ZI on a weekly basis to export leads into ZI Engage, the integration is seamless.

What do you dislike about the product?

I have not seen many bad things out of zoominfo. I wish the business email filter was easier to get to, or able to set as a required filter. Other than that, no complaints.

What problems is the product solving and how is that benefiting you?

Zoominfo makes it so we can market to every single company without having to endlessly search for email info, linkedin, or phone number

What do you like best about the product?

I like that SalesOS is useful for finding the correct contacts for your prospecting. It has the ability to find the right people and also search the web for "Intent" as to the companies that are looking for your solution. However, the intent topic criteria are very generalized, so to truly get its value, you have to pay "extra" for customized intent topics. We have just started using this feature, so I cannot say how efficient it is, but it could not have been more detailed or the support more helpful.

Speaking of which, customer support is super friendly! If you really dive in during onboarding, they will help set you up quite efficiently. We have SalesOS and Engage. You can request during onboarding for them to actually help you set up templates, Salesflows, and Workflows so you can hit the ground running and not waste time. (Cuz ZoomInfo ain't cheap, that's for sure!) You could do this after onboarding, but only if your support package allows it. We were unaware that their basic support package limits you A LOT! Basically, email support.

There are a lot of available webinar trainings and information on how to use the software. The reps who lead the trainings are well informed and very friendly. I went to so many they began to recognize my name and would say hello personally :) I did not expect that.

What do you dislike about the product?

It can glitch, where sometimes I have to go back and click on an option again for it to "take." Ex. I might click on "Contacts" when in a company's profile, and the page will open zero contacts for that company...impossible, I think, so I go back and click again, and then a list of contacts for that company opens up. I wish that when dialing a contact's number if there is more than one, the call log would automatically identify what number I used instead of my having to specify it in the notes. And since anyone can change a number, it would be best if it logs the actual # and not just "Direct" or "HQ" in case someone else changes one of them in the future.

I also wish that when dropping a pre-recorded voicemail, the notes would automatically record which one was dropped. Having to input the # I dialed and the Voicemail I dropped takes up time, which defeats the purpose of so much "automation". And since I have to input the # in my notes to keep track, it becomes annoying that when you highlight a #, it automatically begins to dial it. Why? I don't want it to dial. I just need to copy it in order to paste it into my notes since their program doesn't do it automatically.

Also, I had a personal experience where two issues took a long time to be resolved (I'm talking months!) They bounced me around from one person to another, and I found myself explaining the issue to them repeatedly. Emails from Support request screenshots of what is happening, and then they ask ridiculous questions as if they never saw your screenshots to begin with. Which became annoying since I had spent time creating the screenshots with arrows and everything to be as clear as possible.

The platform is somewhat complex and definitely not easy to use or get the hang of right off the bat. So, if you truly want to use it to its full capability, be prepared to invest quite a bit of time to learn everything by signing up for their webinar trainings and the online certifications. I am told onboarding is the best time to get all the help you need to get set up, so if you purchase this for your company, be sure to get everyone on board as soon as possible because getting more help down the road can be difficult depending on the Support package you purchased.

What problems is the product solving and how is that benefiting you?

It provided more contact information than what we previously had. It also helps us to follow through with prospecting and keeps us on task.

What do you like best about the product?

The Salesflow system, I love how it goes out for me and I dont need to do much else other than follow up with responses.

What do you dislike about the product?

I honestly cant think of anything I dislike.

What problems is the product solving and how is that benefiting you?

Connecting with multiple prospects at one time, and also assisting me with keeping track of those i need to follow up on.