Some of the very simple use cases that people use Make for is AI-powered content creation. That is where we help them out with different kinds of content creation and social media posting, different business process automations such as HR recruitment processes. Several of these cases have been implemented using Make.
Make
CelonisExternal reviews
307 reviews
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Easy Setup with Efficient Process Automation
What do you like best about the product?
I love how easy the setup process is with Celonis, saving me time and hassle from the start. The intuitive interface allows me to rework tasks quickly without needing to rely on other tools. I appreciate the feature that lets me filter priorities, streamlining decision-making and workflow efficiency.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find Celonis automates my processes, simplifying decision-making and reducing workload with an easy interface and prioritization features.
ETL
What do you like best about the product?
ETL is an essential component of any data pipeline. ETL stands for extract, transform, and load, and I appreciate how it takes unorganized data and refines it, making the data clean and providing proper context. This aspect of ETL is something I really value.
What do you dislike about the product?
So far, my experience exploring this platform has been positive. In terms of user experience and the interface, I would probably rate it a 7 out of 10.
What problems is the product solving and how is that benefiting you?
By creating a digital twin of an organization's operations through process mining and execution management, it becomes possible to uncover hidden process inefficiencies.
Celonis Transforms Processes with Data-Driven Insights
What do you like best about the product?
Celonis provides exceptional visibility into business processes, making it easy to identify bottlenecks, inefficiencies, and areas for improvement. I appreciate how the platform delivers data-driven insights in real time, supported by clear visualizations that are easy to interpret for both technical and business users. Another strength is its ability to integrate seamlessly with major ERP and CRM systems such as SAP, Oracle, and Salesforce, ensuring smooth data connectivity. What stands out most is that Celonis goes beyond simply identifying problems—it provides actionable recommendations that help drive measurable improvements across operations.
What do you dislike about the product?
While Celonis is a powerful platform, the initial learning curve can feel steep, especially for new users unfamiliar with process mining concepts. However, once the basics are understood, the platform becomes much easier to navigate. Additionally, the wide range of features can feel overwhelming at first, but this also reflects the depth and capability of the tool. Some advanced customizations may require technical expertise, yet this ensures the flexibility to adapt the platform to complex business needs.
What problems is the product solving and how is that benefiting you?
Celonis is helping us uncover inefficiencies and hidden process variations that are difficult to identify through traditional reporting. By using process mining, we are able to visualize end-to-end processes, detect bottlenecks, and understand where deviations from the standard workflows occur. This has directly improved process transparency and reduced manual effort in root cause analysis. As a result, we can prioritize the right improvement initiatives, increase operational efficiency, and achieve measurable cost savings while enhancing overall business performance.
My experience with Celonis: powerful tool with a learning curve
What do you like best about the product?
Celonis stands out for its excellent execution and attention to every aspect of its website. The interface is fast, and the user experience is smooth and enjoyable. I found the dashboard to be superior to most similar websites I have used, which often lack in these areas. Celonis, however, seems perfect in every respect. Its AI feature is especially impressive, as it helps users understand the core elements with ease.
What do you dislike about the product?
On the downside, for a new user, the interface can feel heavy and complex. Also, if the AI gives wrong suggestions, you need to double check. But overall, I believe Celonis offers strong value for teams serious about optimizing business processes. I’d recommend it to medium and large organizations willing to invest in training and setup
What problems is the product solving and how is that benefiting you?
Celonis help us to see our process flow in real time instead of guessing where the delays are. Earlier we was spending lot of time in manual checking of steps and reports, but now system directly show bottlenecks and rework area. It save effort for our team and also we can explain management with clear dashboard instead of only excel sheets. Sometimes data connection take time to setup but once it is done the benefit is huge, because we catch issues faster and improve cycle time. Overall it make process more transparent and less arguments because everyone see the same facts.
Good
What do you like best about the product?
There process mining service are good. Invoice delay services
What do you dislike about the product?
It's good in visualization Nd automation but sometimes takes time for processing
What problems is the product solving and how is that benefiting you?
Celonis solves inefficiencies in business processes by identifying bottlenecks and automation opportunities, helping companies save time and cost.
Powerful tool for uncovering process inefficiencies
What do you like best about the product?
Celonis makes it much easier to see where processes are breaking down or taking longer than they should. The dashboards are clear and interactive, and I really like how fast it is to go from raw data to actual insights. It saves a lot of time that would normally be spent digging through reports manually, and it helps us back up decisions with facts instead of just gut feeling.
What do you dislike about the product?
The learning curve can be a bit steep at the start, especially when you want to build more complex analyses or customize dashboards. Some features feel hidden behind too many clicks, and occasionally performance slows down when handling very large datasets. It’s not a deal breaker, but there’s definitely room for making the platform more intuitive for new users.
What problems is the product solving and how is that benefiting you?
Celonis is helping us pinpoint where processes slow down and where rework happens too often. It makes it clear which steps are adding unnecessary time or cost, so we can focus our efforts on fixing the right issues. By having this visibility, we’re able to improve efficiency, reduce manual work, and make decisions backed by real data rather than assumptions.
It was good
What do you like best about the product?
Its quite helpful when it comes to this product
What do you dislike about the product?
Nothing as such since it has been working great for me
What problems is the product solving and how is that benefiting you?
I have been using it for personal use
Powerful process mining capabilities that reveal hidden inefficiencies
What do you like best about the product?
Celonis provides unmatched process mining tools that visualize how processes truly run. It helps companies identify hidden inefficiencies and bottlenecks that are often invisible in traditional reporting methods.
What do you dislike about the product?
Although powerful, Celonis can be overwhelming for beginners. It requires significant training to understand process mining concepts and fully leverage the platform’s advanced analytical features.
What problems is the product solving and how is that benefiting you?
Celonis solves the problem of hidden inefficiencies in business processes. By visualizing real workflows, it helps organizations see where delays and redundancies occur, leading to better optimization and faster operations.
Powerful Process Mining Tool for Driving Business Efficiency
What do you like best about the product?
Celonis gives deep visibility into end-to-end processes, helps identify inefficiencies, and provides actionable insights for optimization.
What do you dislike about the product?
The platform can feel complex at first, and data integration/setup sometimes takes time.
What problems is the product solving and how is that benefiting you?
Celonis is helping uncover process bottlenecks, rework, and inefficiencies by giving real-time transparency into operations. For example, in one project on Accounts Payable, Celonis identified late and early payment patterns and helped optimize payment timings, which reduced costs and improved vendor relationships. This has improved decision-making, reduced costs, and increased overall process efficiency.
Flexibility and efficiency accelerate business processes
What is our primary use case?
What is most valuable?
Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate. It has definitely helped us and in terms of efficiency, it reduces the time that is required to complete any sort of automations.
Make's key features are very flexible when compared to Zapier. Because of that flexibility and the features it provides when using a particular module within Make, as well as using an HTTP module directly accessing any API, it is very flexible compared to Zapier.
Make's front-end or the low-code interface provides you with a very efficient way of creating these integrations and automations, which saves your time to market or creation time of these automations.
We utilize Make's drag-and-drop interface all the time. We use that low-code interface for creating automations.
We have utilized them and used them with different sorts of AI decision making. As advanced users of Make, we have handled many complex scenarios within Make.
What needs improvement?
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n.
Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves.
We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
For how long have I used the solution?
We have been working on Make for the last two to two and a half years. Before Make, it was called Integromat. We have been working with it since before it was acquired and rebranded.
What do I think about the scalability of the solution?
In terms of scalability, Make has no limitation or issues.
How are customer service and support?
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for Make and getting a project ready and starting off with the project is very easy. Usability is not an issue.
Which other solutions did I evaluate?
n8n provides the same kind of flexibility and is much cheaper than Make. Once we install and get the local implementation ready for n8n, it becomes free for users.
Zapier is less flexible, and with the evolution coming through n8n and Make's new features, it is becoming a primitive tool. The main comparison in terms of features between Make and n8n shows that n8n, apart from pricing, is evolving into user interface based automations as other tools UIPath or Automation Anywhere.
In the last three months, many new customers are requesting n8n because of this pricing strategy.
What other advice do I have?
Make is very flexible, easy to use, and has a whole universe of modules readily available within its offering and portfolio. People should feel comfortable using it even if they are citizen developers or not hardcore developers. They should be able to use Make by watching one or two tutorials and by dragging and dropping things and connecting the different modules and adding conditions. I highly recommend Make with a rating of 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
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