What do you like best about the product?

We've used Wowza on and off for many years - the quality of the encoders and the recently updated FlowPlayer are pretty hard to beat, particularly at the price point (you can go down a fantastic rabbithole of customising FlowPlayer to match your site with the FlowPlayer add-ons)

Embedding is as simple as a line of code that is generated by the site when you create your stream (and all the encoding options get auto generated but are stil available to adjust as you see fit - nothing seems to be hidden away here!)

A great recent addition has been improving the speed of download on the saved stream footage - previously an 8-hour day would take almost an hour from request to actually starting a download. Now it's much quicker and I can't say how much more usable this has made Wowza (thank you, you've literally cut hours off our tunr-around times!)

Although the customer service times seem quite slow for PAYG customers, I've never had to wait that long to get help (and in 'critical' time sensitive matters they do seem to reply quickly)

What do you dislike about the product?

Over the past few years, every little annoyance seems to have been ironed out of the platform meaning that my dislike is a little bit of my impatience!
For the PAYG, it'd be nice if they had a tally of current charges outstanding on your account.
The prices for PAYG clearly displayed, they tell you how much data you've used each day but you need to work out the price yourself (I know, basic multiplication, but it'd be nice if they could add this into their fantastic platform

What problems is the product solving and how is that benefiting you?

Occasionally we need to run multiple streams over conflicting times meaning we run out of available streams on our main provider. Wowza's PAYG has a (seemingly) limitless amount of streams available, customising our FlowPlayer to look 'close enough' to our main streams is easy and to be completely honest, none of our end users could tell that we had 2 separate back-end services providing streams!