Atlassian Service Collection
AtlassianReviews from AWS customer
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Fantastic and easy tool to use for bug tracking and reporting
What do you like best about the product?
I like the kanban view, which allows you to see all current tickets and which status they are currently in. It's very simple to learn for new starters which is exactly what we need as a business.
What do you dislike about the product?
Sometimes pages, and in particular tickets, take a while to load, which is obviously a waste of time, especially for product managers who practically live on this system.
What problems is the product solving and how is that benefiting you?
All of our departments can view and create tickets in harmony, and know what is happening at any one time. Support can create tickets, product can manage them, and engineering can work on them.
Recommendations to others considering the product:
I've not used many similar products, but my experience of this one is almost flawless.
GREAT!
What do you like best about the product?
Organized functions. User friendly. Efficient tool for the job!
What do you dislike about the product?
Great resource that leaves little to dislike
What problems is the product solving and how is that benefiting you?
Solving daily tasks, great measurement in quality, and easier to complete tedious jobs
Great for business
What do you like best about the product?
It’s easy to use and advisors can review the business over online. They provide a lot of support in helping reduce risk and identifying weaknesses. The management is very useful and I recommended it to my friends firms.
What do you dislike about the product?
I don’t like that it’s so expensive. It’s over the cost of hiring a full time employee, which maybe more beneficial to just hire someone. Other cons would be that they don’t respond very well to extra support that we need. It could take a while for them to respond to questions that is urgent.
What problems is the product solving and how is that benefiting you?
Helps operations run more efficiently and find risks that we didn’t think we had. It brought a lot of things to our attention so we have realized many benefits. I’m happy with the technical account manager and the support they have provided to my team.
Recommendations to others considering the product:
It’s quite easy to use but can be difficult for those are tech illiterate. I suggest reading through the product pages and asking any questions to the technical account manager first.
Awesome Atlassian TAM Review
What do you like best about the product?
The things I like most about Atlassian TAM is pretty much everything. First, it's clean and very user-friendly. I personally appreciate all of the different gadgets and customizability that you have with the dashboard. It's a great place for confluence. Our team has been using it for the past five years and everyone loves it.
What do you dislike about the product?
The main and really the only bad thing that I can say that I personally dislike is the new UI changes. It looks better and more modern. However, there are some key abilities and/or functionality that are missing with the new layout it. I find myself frequently switching to the old view where key components are not missing.
What problems is the product solving and how is that benefiting you?
The problems we are solving with Atlassian TAM is continuity between and within teams. The benefits that I've realized are insurmountable. It really helps with tickets, epics, tasks, project management, collaboration, and time tracking.
Recommendations to others considering the product:
Don't think, just do. You won't be disappointed and you'll keep coming back for more and more.
Great tools for different teams
What do you like best about the product?
I really enjoy how several people can edit different document and access whatever they have access too. I also enjoy that several people can access all documents that they have been granted access to. Another thing that is useful from Atlassian is the possibility to have notifications to alert you when people make edits or add things to the document. It is also helpful that they separate "your work," "spaces," and "people" for easy access to different features of the website.
What do you dislike about the product?
It is difficult to search for a specific document once you are already on the website. Another thing that sometimes is difficult is to have the specific link to get into the specific part of Atlassian you need to use. A recommendation is to bookmark the website, so if you use it often, you can easily access the website when needed. On the Activity Feed, it shows everything, which might not be helpful for people who might not need to know what other people are doing.
What problems is the product solving and how is that benefiting you?
Atlassian has solve the necessity to constantly be asking other people questions about tasks, accounts, passwords for different things. The benefit is that you save time asking other people questions. The website has an Activity Feed that allows people to see what others have been working on. This is helpful for supervisor who want to make sure other people are working on what they are supposed to work.
Recommendations to others considering the product:
When looking for a specific document, use the search feature to look for things faster. Once you write a key word, it will show all the documents that include that word.
Atlassian Review
What do you like best about the product?
Very customizable to you and your departments liking
What do you dislike about the product?
For help desk tickets, you kinda have to keep tweaking to get it work right. Then someone has to actually create one to see if it's done right. There's a lot of trial and error.
What problems is the product solving and how is that benefiting you?
Things are very organized and you can pull data (run reports) to back it up
Makes it easy to track tickets.
What do you like best about the product?
Ability to assign tasks to people. Can track communications on each ticket.
What do you dislike about the product?
Wish it had better notifications of past due.
What problems is the product solving and how is that benefiting you?
Easily track issues from the operations floor.
Very Good tool for a Growing Orginization
What do you like best about the product?
I love that it allows multiple spaces for different teams to use and collaborate on. We use this as not only a ticketing system but also a Knowledgebase
What do you dislike about the product?
Sometimes I wish there were a bit more simple customizations that a person could do without knowing code. There are different skill levels that use this tool and sometimes it is more geared towards a development knowledge
What problems is the product solving and how is that benefiting you?
Having a space where our team can come together to collaborate on. We realized that this is because many teams interact with one another but do not necessarily want to overlap work
Recommendations to others considering the product:
Always check out the helpful tips!
Atlassian TAM - great for organization and tracking!
What do you like best about the product?
As someone who communicates with a large team, I love the ability to assign specific tasks to individuals. This allows for a nice flow of communication when multiple people are working together to fix something.
I also like that you can mark tasks as high priority or low priority. It takes the stress out of having to ask back and forth when things should be done by.
I also like that you can mark tasks as high priority or low priority. It takes the stress out of having to ask back and forth when things should be done by.
What do you dislike about the product?
It took a bit of time to learn how to navigate the Atlassian dashboard. The way to use many of the features is not very intuitive. For example, I might want to find a colleague's tasks, and I'll end up clicking through different views for some time before I'm able to figure it out.
I also have issues with attaching files or images to the issues that I am creating in the system - I wish it was possible also to just copy and paste pictures into this.
When I am working on one project and begin to create an issue, sometimes the default Project listed in the "create issue" screen is not for the project that I currently have open. This has resulted in me sending tickets to the wrong projects on a number of occasions because I had assumed it would default to the project that I already had a board open on.
I also have issues with attaching files or images to the issues that I am creating in the system - I wish it was possible also to just copy and paste pictures into this.
When I am working on one project and begin to create an issue, sometimes the default Project listed in the "create issue" screen is not for the project that I currently have open. This has resulted in me sending tickets to the wrong projects on a number of occasions because I had assumed it would default to the project that I already had a board open on.
What problems is the product solving and how is that benefiting you?
We use TAM to communicate with our technology partners. We use this to report issues we are having with our database. We also use this to share reporting needs that our organization has. I've found that Atlassian is very beneficial in tracking technological issues, especially when they are intricate. We can take notes under the tickets to keep track of when we expect results to be present.
Recommendations to others considering the product:
Make sure you explore all of the different features within the system. It took me a while to realize some of the good stuff that they have!
Useful platform for internal debugging and monitoring.
What do you like best about the product?
It provides us with a platform to discuss bugs, defects, or enhancements for our software product and notifies every user in real-life so we can keep track of the progress.
What do you dislike about the product?
It is not essential as we could use other platforms or chats that are less sophisticated to achieve the same results.
What problems is the product solving and how is that benefiting you?
We use Atlassian to report bugs, defects or propose enhancements to the code of our software and we are able to update the co-workers about the progress when a change is made.
Recommendations to others considering the product:
It is a very useful tool for internal discussion, and can be integrated with Slack, Zendesk, Outlook or other communication tools used with other co-workers.
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