My main use case for Red Hat Enterprise Linux (RHEL) is server administration, so we provide a group that delivers server software from RHEL, including Ansible and Satellite.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.8
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RHEL
Server administration becomes more efficient through streamlined updates and compliance management
What is our primary use case?
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) that I appreciate most are the standard ease of use through Satellite and Ansible, which help us keep up with our demands. The benefits of those features for my company include managing compliance issues or demands we face for the business, so we need to keep up with patching on a regular basis, which is important.
What needs improvement?
Red Hat Enterprise Linux (RHEL) could be improved, and it appears 10 is a good way forward. Having been in this industry for so long, I don't have much on my mind, however, there is generally a barrier to getting used to it. The Lightspeed is improving it to help newcomers, so it seems a good idea.
My thoughts on RHEL's built-in security features are that they might be better; we haven't really gotten security to be very smooth, so we're not using much of it, and we have other tools to ensure compliance. At the moment, there is nothing I really miss from RHEL's features.
For how long have I used the solution?
I have been using Red Hat's products since 1990. I've been using Red Hat Enterprise Linux (RHEL) since 1996 or 1997; RHEL came in the 2000s.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks since we don't have much downtime when it comes to Red Hat systems; it's quite stable. The stability and reliability of the RHEL platform are good.
What do I think about the scalability of the solution?
Regarding scalability, Red Hat Enterprise Linux (RHEL) has been able to scale to the needs of the company; we haven't met any limitations yet, and we mostly deploy it with scale-out and scale-up strategies, but we haven't managed to scale up fully yet.
How are customer service and support?
My experience with customer service and technical support is that they respond, which is good. Sometimes, the bug fixes take a little while, especially on their supporting systems such as Satellite. From one to ten, I would give the customer service and technical support a seven or an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While using Red Hat Enterprise Linux (RHEL), I considered other solutions such as Ubuntu for client-side use; tying it into Microsoft software, such as Microsoft Entra ID, which was not possible at the moment when we started looking into it, could work even more with connections or using external vendors.
How was the initial setup?
The deployment is very easy. I've been doing it for a while too. Satellite helps a lot. AIP helps even more.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the stable environment it provides, along with the solutions going from A to B, from all the way from A to Z; we get the patches, it's updated, and it's alive.
What's my experience with pricing, setup cost, and licensing?
The price is always an issue, and it depends on what you get; we have lots of development, yet I'm not economical and don't deal with finance, so it's not my area of expertise anymore.
What other advice do I have?
We haven't made any upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) 10 since that's just released; most of our systems are running 8 and 9 at the moment, so it depends on the applications running on them, their dependencies, and we have many systems that can't be upgraded, however, we want to stay on track for the most important systems.
Overall, I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
Redhat AI has in build Drivers , Python library & opensource models that work as universal offering
Strong security features enable risk reduction and compliance maintenance
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) at the enterprise level to host various applications. RHEL is our enterprise strategy for the Linux operating system, and it helps us host most of our mission-critical applications.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the security features. The security features of RHEL protect our environment. By having strong security hygiene with RHEL, we are able to provide business value back to our stakeholders.
I have been involved in Red Hat Enterprise Linux (RHEL) migrations and upgrades. I would describe the experience of RHEL migrations as challenging since it's not an easy task to migrate thousands of machines in one major release window. RHEL has helped to mitigate downtime and lower risks, as we keep RHEL current with patching.
The image model that is currently being deployed with RHEL 10 is going to be a way of improving RHEL. I'm using CICD pipelines to manage the OS, just as we do applications. We don't have specific metrics on how much less risk has been lowered or how much downtime has been mitigated, howrever, we do keep our systems patched within 30 days of CVE being released, so our risk exposure is quite low.
What needs improvement?
To make Red Hat Enterprise Linux (RHEL) a ten out of ten, addressing the enterprise management tools, such as SELinux policy management and firewalls, would bring it much more in line, especially regarding security features and overall operations management.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for approximately 14 years.
What do I think about the stability of the solution?
The stability and reliability of the platform are excellent.
What do I think about the scalability of the solution?
We have scaled both in the data center as well as in the edge with over 15,000 devices.
How are customer service and support?
We have a very good relationship with Red Hat for support and customer service. We have a TAM service, so from a support perspective, our cases are handled very efficiently.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I considered other solutions while choosing Red Hat Enterprise Linux (RHEL), and we have a combination of RHEL and open-source free versions of RHEL. The biggest difference between RHEL and those open-source versions is support; at the end of the day, it's the partnership for support from Red Hat versus the binaries where it's self-managed and self-maintained.
How was the initial setup?
Currently, we deploy Red Hat Enterprise Linux (RHEL) on-premises and we use open-source technologies to provision and deploy both bare metal and virtual.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the whole ecosystem and partnership with Red Hat.
What other advice do I have?
We have enterprise contracts with Red Hat, and regarding pricing, we have a good deal. On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) an eight.
Reliable support simplifies processes and improves integration across platforms
What is our primary use case?
I used Red Hat Enterprise Linux (RHEL) for my past job where it was used for VMware. It was always on VMware, JBoss, or WebLogic for web-based apps and similar applications. In my current job, we use it as a base OS for AAP or for VSOS, for a Docker host, a pod host, or various applications.
What is most valuable?
Red Hat Enterprise Linux (RHEL) is valuable for us since it's stable and reliable.
Some of the new features they're adding to it, such as RHEL 10 and the AI, sound really helpful. The federal security features are also beneficial. Especially the AI feature sounds useful.
Red Hat Enterprise Linux (RHEL) helps simplify processes and having support is super helpful. When I have an issue and try to track it down without success, I can submit a ticket and get support. They're usually able to troubleshoot the issue, so having support is beneficial for me.
Our upgrade or migration plans to stay current involve using Red Hat Enterprise Linux (RHEL) 8 for much of our infrastructure, while also deploying RHEL 9 for the past six months. Once RHEL 8 is deprecated, we'll probably start looking to migrate to RHEL 10 and building net new servers.
Red Hat Enterprise Linux (RHEL) definitely helps to mitigate downtime and lower risks through access to AAP. I've also heard you can do an in-place update for the kernel, which is something I'm curious to try but haven't had the chance yet.
What needs improvement?
Improving Red Hat Enterprise Linux (RHEL) requires good documentation and having a way to onboard people for new technology they're introducing. The AI will be helpful for that since they have that now. The SE policy is not very clear on how it's supposed to be implemented, which they can improve upon, or perhaps I don't know where to look for that information.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) in my job for probably ten years or more.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) has been pretty reliable from my experiences so far, with no major issues.
How are customer service and support?
Customer service and technical support from Red Hat Enterprise Linux (RHEL) has been pretty good overall. It has been fairly responsive, although I have had times when it was somewhat slow to respond to tickets and requests. I've had coworkers who have experienced that as well, so that could be improved. The response and quality of their responses could be better in some cases. In other cases, it's adequate for what we need.
How would you rate customer service and support?
Neutral
How was the initial setup?
My experience of deploying Red Hat Enterprise Linux (RHEL) in general has been pretty good so far. I use Image Builder, which is developed by Red Hat. I use that to create the image, and then satellite servers actually deploy it. For the most part, it's seamless and reliable.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL), from my point of view, is having the integration between all of the various platforms, whether it's AAP, or satellite, and IDM. We use satellite, AAP, and IDM, and the integration between all of these has been super helpful.
Which other solutions did I evaluate?
We haven't had a need for other solutions while using Red Hat Enterprise Linux (RHEL) currently, but if something came up, we would probably consider it.
What other advice do I have?
I have been involved with upgrading from Red Hat Enterprise Linux (RHEL) 8 to RHEL 9, and from RHEL 7 to RHEL 8 because RHEL 7 has been sunsetted. In these cases, we build net new rather than doing in-place upgrades.
For upgrades, we use satellite to deploy, and AAP for our host provisioning and whatever we need to layer on top of the infrastructure. For managing Red Hat Enterprise Linux (RHEL) systems regarding provisioning and patching, we use AAP. We have a written playbook that reaches out to the host and takes a snapshot of the host in VMware. Then it runs the patching and reports back if it succeeded or failed.
I rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
RedHat Enterprise Linux is Awesome.
RHEL review
Very reliable product
Works out of the box.
Empowers collaboration through streamlined integration and extensive documentation
What is our primary use case?
My main use case for Red Hat Enterprise Linux (RHEL) is hosting applications.
How has it helped my organization?
My company benefits from using Red Hat Enterprise Linux (RHEL) by having more secure workstations and inviting more beginner users.
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the new Boot C that's coming out. That's been pretty interesting.
RHEL helps me solve the pain point of feeling disconnected from the community. I've been feeling more involved and considered. Previously, a lot of documentation was for connected instances, and I work for an air-gapped network. Now I appreciate seeing that the documentation actually has disconnected settings. It's neat to be included in there.
I appreciate the documentation. The knowledge bases are pretty good. Usually, when I have an issue and find a Red Hat knowledge base, it addresses the issue.
Red Hat Enterprise Linux (RHEL)'s built-in security features are really well designed for simplifying risk reduction and maintaining compliance. I see many new technologies coming out are geared toward security or enhancing security. It's neat that it's continuing to evolve.
My upgrade or migration plans to stay current with Red Hat Enterprise Linux (RHEL) involve leaning on our unclassified environment before we can upgrade, as I'm in a disconnected network. As soon as we're able to, I'm trying to upgrade as often as we can. It's because I want to utilize all the new tools coming out in 9.6 and now 10. We just got to RHEL 8, and I'm already ready to leap RHEL 8 to get the newest features.
What needs improvement?
Improving Red Hat Enterprise Linux (RHEL) can be tough, however, a significant area is collaboration tools. We have many Windows users that use Outlook and Skype or Teams to collaborate on our network. They want Linux desktops due to the fact that they want to use containers. Their biggest complaint is, 'I need two workstations to do my container work and one to collaborate.' If somehow RHEL can start introducing or collaborating with Teams and Outlook so their users can work with their Windows peers, that would be great. But I don't think that's available yet.
Regarding pricing, setup costs, and licensing, there needs to be more of an education piece to it. For instance, when purchasing 10 or 100 node licenses, they could suggest, 'We also offer this 1,000 node license instead, and it'll save you specific amounts.' Just more education on their offerings would be helpful, because usually, we're coming out with the requirements, and then they just provide it to us. They could inform us about saving by bundling it differently or using alternative approaches.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) since 2012, which is 13 years now.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) have been pretty good. We haven't had any issues, major crashes, or anything similar.
What do I think about the scalability of the solution?
The scalability of the Red Hat Enterprise Linux (RHEL) platform has been able to meet my company needs for servers. The workstations are a little difficult, but overall it meets our requirements.
How are customer service and support?
Regarding customer service and technical support of Red Hat Enterprise Linux (RHEL), I really enjoy it.
With many other vendors, I have problems with support and back and forth, getting escalated, routed all over the place. Usually, when a case gets assigned to someone from Red Hat, it's handled in a timely fashion, and it's precise. There's no guessing or reading from scripts. It's direct to the point.
I would rate the customer service and technical support of Red Hat Enterprise Linux (RHEL) an eight and a half to nine. The only reason for not giving a perfect score is that there could be more knowledge base articles or documents. There's not always a Red Hat instance for what I'm looking for, however, when there is one, it's always accurate.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before implementing Red Hat Enterprise Linux (RHEL), I used CentOS and Fedora. The main difference between Red Hat Enterprise Linux (RHEL) and those prior solutions is the support.
How was the initial setup?
I would describe the experience of deploying Red Hat Enterprise Linux (RHEL) as pretty simple and straightforward. The GUI is really interactive, and it's really easy to build from scratch.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL), from a technical point of view, is that it reduces man-hours.
With Ansible, it definitely reduces man-hours in patching or being able to configure or manage systems across the country with hundreds of systems. The approximate reduction of man-hours that RHEL provides is in the hundreds. I couldn't imagine administering a couple of hundred servers one by one.
We have to implement quarterly security checks and remediations that come out in bunches of 30 at a time. Having to do that on each box would take forever. I could probably only do four or five a day with our few hundred servers.
Which other solutions did I evaluate?
We did not consider any other solutions while using RHEL.
What other advice do I have?
I have been involved in migrations or upgrades of RHEL, and I just completed a leap upgrade from RHEL 7 to RHEL 8. We manage our Red Hat Enterprise Linux (RHEL) systems when it comes to provisioning and patching by using templates from VMware to deploy our RHEL boxes, and for patching, we use Red Hat Satellite to provide the patches. We also use Ansible platform to run the plays, to kick off the updates and the reboots.
I rate Red Hat Enterprise Linux (RHEL) a ten out of ten.