My main use cases for Red Hat Enterprise Linux (RHEL) are mostly as our platform, control plane, and for VMs.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.8
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Consistently reliable platform mitigates downtime and lowers risks
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risks. Anyone coming from security will tell you that more patches in a timely manner will save you a lot of time.
What is most valuable?
What I appreciate the most about Red Hat Enterprise Linux (RHEL) is the DNF feature. DNF benefits our company since it's my personal preference; that package manager makes sense to me. I've also used it longer than other ones, which contributes to my familiarity.
Package managers in general are a core component of our operations, keeping our platform clean and running smoothly, and it's essential.
Insights is nice since I get information on my background and security matters, and it's been helpful to have it there as well.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved regarding security-side integrations that can be tightened with the releasing of images compliant with CIS controls or DISA STIGs, so they're built in and not an extra step.
To make Red Hat Enterprise Linux (RHEL) a ten out of ten, the best Linux OS solution in the market, the only immediate change that comes to mind is security-related; releasing images available at different security levels would be helpful. If something is locked down to DISA STIG Level two or whatever environment, having that as a baked image to pull down and deploy would save a lot of time for many companies since building that pipeline is difficult and time-consuming.
There's also a limited number of those they'll have to deal with for Red Hat, so it's a lot of work. If they're doing those images for each level for STIG and then CIS, there will be a finite number to go through, and if anyone else needs to tailor them beyond that, then that's on them. It should be pretty small changes; it's kind of locked in.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for seven months.
What do I think about the stability of the solution?
My thoughts on the stability and reliability of the Red Hat Enterprise Linux (RHEL) platform are that it has been excellent. When I consider reliability problems we have had and how much relates to RHEL, most of the issues aren't Red Hat-related; something else fails, and the Red Hat side has been consistently reliable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my company very effectively. My specific team is not on a huge scale right now, however, it's growing quickly, and we haven't had any issues with RHEL so far.
How are customer service and support?
My experience with customer service and technical support for Red Hat Enterprise Linux (RHEL) so far has been really good. I haven't encountered just a create-ticket-get-a-response type of interaction yet since we still have a consultancy going on for different pieces identity management and AAP. That remains to be seen in terms of what it will be when we don't have somebody readily available. So far, the response times and helpful responses have been good.
Which solution did I use previously and why did I switch?
I've used other solutions. The main difference between Red Hat Enterprise Linux (RHEL) and the other Linux solutions we use is a level of comfort. I sleep better knowing I have official support and can call someone, or there's probably a consultant or somebody on Red Hat's side ready to help me figure things out. If I'm running a Debian system, I'm really relying on the community, which can take time, and if I'm running something at work on that, then that can hurt.
Regarding usability, I've gravitated towards RPM-based Linux systems in general as I find them more intuitive.
How was the initial setup?
The deployment is super straightforward. We do some environmental stuff, and that gets a little bit trickier based on the core running on top of it.
What about the implementation team?
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is the number of things tied together in a somewhat neat package. There's something to be said for setting up Satellite or the other pieces of the infrastructure, AAP, or whatever it is I'm going to be using, however, all the tie-ins are there, and once I've done some initial footwork, having those things work in tandem and reliably with support on hand when they don't is really helpful.
Which other solutions did I evaluate?
We consider different solutions while using Red Hat Enterprise Linux (RHEL). Actually, we use a few different Linux OS solutions. There's some Canonical in our environment through VMs, and there are tools particularly suited for deploying on bare metal that we use. So, we have a bit of a mixed environment within Linux.
What other advice do I have?
My upgrade or migration plans to stay current depend on where it's at or the platform team; our stuff is going to be separate, and I'm unsure exactly what the cadence is for release and into the patching cycle. That'll be a pretty quick turnaround. We have situations where it needs to stay on older systems since the team using it needs that to prove out or test whatever they're working on.
On a scale from one to ten, I rate Red Hat Enterprise Linux (RHEL) a nine out of ten.
This is one of the best products I’ve used in my entire career
What do you like best about the product?
It’s too easy to use and you can find a lot of documentation
What do you dislike about the product?
I love all about this product, is really interesting.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux helps solve issues related to system stability, security, and scalability. It benefits us by providing a reliable and consistent platform for deploying and managing enterprise applications, reducing downtime and improving overall operational efficiency
RHEL has been solid in the five years I have experience using it in an Enterprise environment.
What do you like best about the product?
The stability and compatibility with updates and not having to wonder of my server will come back up after an update.
What do you dislike about the product?
Access to RHEL when not a customer could be improved to promote learning and familiarization with the platform as a whole. Developer access to RHEL could use some more exposure and/or publicity.
What problems is the product solving and how is that benefiting you?
RHEL provides a stable and supported OS for our Enterprise servers and forms about 80% of our install base. It's stable and support is a call away when needed,
easy and reliable use
What do you like best about the product?
secure and easy use, reliable and price worthy
What do you dislike about the product?
limited packages, the support level could be much better
What problems is the product solving and how is that benefiting you?
the limited packages
Great, stable and well documented product
What do you like best about the product?
From operations point of view the KB articles provided by Red Hat when troubleshooting issues is a huge plus that the completion is lacking.
Very stable distro with lots of customization options and almost unlimited customizability for making a custom ISO using anaconda and kickstart files.
Very stable distro with lots of customization options and almost unlimited customizability for making a custom ISO using anaconda and kickstart files.
What do you dislike about the product?
Pricing is probably a bit on the high end compared to the completion causing our users to seek a cheaper alternative (rpm based distro).
Support wise we are not really in need of TAC level assistance very often but on the few times we did I would say that got a bit of mixed feelings with the response time and approach of resolving the issue.
Support wise we are not really in need of TAC level assistance very often but on the few times we did I would say that got a bit of mixed feelings with the response time and approach of resolving the issue.
What problems is the product solving and how is that benefiting you?
Our users require to spin up Windows and Linux VMs within our internal cloud, Red Hat enterprise Linux is one of the offered solutions. Upon deployment of the system their application is being installed. Some DB based systems are also running on RHEL and of course Satellite and capsules on our infra
Reliable and easy to get support
What do you like best about the product?
This is the de-facto standard for running Linux on the enterprise. There really isn't a second thought on what server Linux you should go with. Most products will work on Red Hat Linux. Saves a lot of time. Support is available on the internet and paid support is pretty good too.
For a developer who doesn't get to use Linux all of the time, it's a great time saver. There is readily available documentation.
Easy to install as it is the de-facto standard. Doesn't take long to get it up and working.
For a developer who doesn't get to use Linux all of the time, it's a great time saver. There is readily available documentation.
Easy to install as it is the de-facto standard. Doesn't take long to get it up and working.
What do you dislike about the product?
There is a lot of complexity to RHEL. Light speed should help.
What problems is the product solving and how is that benefiting you?
Red Hat is a full package suite that goes beyond the operating system. It runs all of our virtual machines now. It's also our container environment with Openshift. Let's us grow and adopt new technology on our pace in one technology stack.
RHEL
What do you like best about the product?
RHEL is easy to manage, secure, deploy, and automate.
What do you dislike about the product?
The "NetworkManager" service has capital letters.
What problems is the product solving and how is that benefiting you?
Allows scalable deployments of high performance systems.
RedHat Summit Review
What do you like best about the product?
I like the ease of use as well as the exceptional Support provided when I open a case with Red hat.
What do you dislike about the product?
Hard to find information about product end of life or installed package end of life when doing searches online.
What problems is the product solving and how is that benefiting you?
We rely heavily on Red Hat Linux for Cost savings as well as reliability and ease of implementation.
enterprise
What do you like best about the product?
great OS support not seen with redhat Linux copies
What do you dislike about the product?
cost is higher than other Enterprise Linux
What problems is the product solving and how is that benefiting you?
enterprise grade server OS
Reliable performance reduces troubleshooting time, allowing focus on new projects
What is our primary use case?
Our main use cases for Red Hat Enterprise Linux (RHEL) are to host Java enterprise applications and middleware.
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is that it is solid and reliable. This solid and reliable performance helps our company as it makes it less problematic to troubleshoot issues; things just run and I don't have to be involved every day. If it runs smoothly, then we move onto other projects, but if it's wavy and bumpy, we have to pause and address the issues.
Red Hat Enterprise Linux (RHEL) is a great product, and we don't have any major pain points.
Red Hat Enterprise Linux (RHEL) definitely helps to mitigate downtime; we reboot our servers twice a year and do our patches, and that helps reduce our risk of exposure to malware, worms, viruses, but also increases our uptime. My upgrade plans for Red Hat Enterprise Linux (RHEL) to stay current include going to the website for RHEL 10; it has a lot of new features. I'll have to work with the server team to see if they're ready for it since it's a big jump.
What needs improvement?
I'm not really sure what I would like to see more of from Red Hat Enterprise Linux (RHEL).
Customer service and technical support for Red Hat Enterprise Linux (RHEL) is an area they could improve.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) at my company since 2007.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) have been great; we never have to reboot unless it's scheduled.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very efficiently. We're able to add CPUs as needed and add memory, and we're really happy with our Red Hat Enterprise Linux (RHEL).
How are customer service and support?
Customer service and technical support needs work.
We submit an issue to them and go back and forth for three or four days just defining the issue so they understand the problem. That's frustrating when it could be solved in a 20-minute phone call; they just don't do that, it's just back-and-forth emails.
I would rate the customer service and technical support a six out of ten.
Which solution did I use previously and why did I switch?
I don't really have much to compare to, as Red Hat Enterprise Linux (RHEL) is the only Linux that we've used.
How was the initial setup?
I'm not too involved in deploying it. We just mainly use it.
I have been involved in the upgrade of Red Hat Enterprise Linux (RHEL) as we upgraded from 8 to 9 a couple years ago.
What was our ROI?
For me, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is having something that is widely supported; it's not a one-off that you have to hope there's support for. There's definitely support for it, and the Red Hat people are always good to deal with.
What's my experience with pricing, setup cost, and licensing?
Another department takes care of the pricing, setup costs, and licensing for Red Hat Enterprise Linux (RHEL). I'm not aware of the licensing costs, but they seem to set our new systems up pretty quickly, so I'm overall happy with that.
What other advice do I have?
On a scale of one to ten, I rate this solution a nine.
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