We deploy it. We are a Red Hat partner and have been for 20 years. We help customers with all sorts of day-to-day Linux operations, and Red Hat is one of our partners for Linux.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.8
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Using RHEL as one of our main OS
What do you like best about the product?
It has a fairly easy migration from one version to the next.
What do you dislike about the product?
It can be hard to get off of once the versioning gets old enough, and is no longer supported.
What problems is the product solving and how is that benefiting you?
Is it giving us a solution to hosting many of the servers that we are using.
RHEL - Linux for the Enterprise
What do you like best about the product?
RHEL provides an easy supportable off-the-shelf product that any enterprise can deploy and know that that right management, support, and roadmap guidance will be provided to provide value to the Enterprise. Customer Service and support makes RHEL easy to implement and deploy throughout the environment.
What do you dislike about the product?
RHEL's value comes from the support maintenance contract, which does add a cost to an open-source product.
What problems is the product solving and how is that benefiting you?
Standardizing Linux deployments and provide commercial support, including FIPS certification
I like the consistency of the product. Having a software bill of materials helps with delivery.
What do you like best about the product?
The training available for Red Hat is readily available. The support from Red Hat engineers is top notch and I love having a single point of contact to reach out to when my team has problems.
What do you dislike about the product?
When it breaks it breaks bad and often it's something that could have been avoided with some monitoring actions taken preventitively.
What problems is the product solving and how is that benefiting you?
It provides a stable platform for my application teams to deliver on.
It's better than Ubuntu
What do you like best about the product?
Consistency across minor releases, excellent vendor support, easy of installation and patch management. The knowledge base is very, very good and makes it easy to self-solve issues. The consistency across releases makes it easy for newer administrators and engineers to use.
What do you dislike about the product?
There are a lot of vendors who ship their products for free Linux distributions such as Ubuntu, forcing us as an enterprise to offer Ubuntu support to our internal customers. If there were a solution for this situation, specifically in the broadcast media space that I work in, it would make my life a lot easier.
What problems is the product solving and how is that benefiting you?
It powers the majority of our Enterprise, financial and broadcast applications. It is well supported by most of these vendors (see my earlier comment about some broadcast vendors shipping with Ubuntu because they don't want to pay for an included RHEL subscription).
Good customer support and OS works well with our product
What do you like best about the product?
It provides a secure OS for my company's product. Keeps up with industry trends to stay ahead of the curve and work toward security and innovative solutions.
Customer portal is very intuitive with many tutorials allowing me to fully understand how to use the product for my needs.
Customer portal is very intuitive with many tutorials allowing me to fully understand how to use the product for my needs.
What do you dislike about the product?
I would like to see more support on how to transition products on RHEL to a Wayland compositor with using Xwayland for x11 native window managers. More conversation and support around this transition specifically would be very helpful to our needs with our upcoming RHEL10 transition
What problems is the product solving and how is that benefiting you?
Security and adaptability
The Only Linux Platform for the Enterprise
What do you like best about the product?
Support! Utilizing RHEL with Red Hat support means that you never more than two or three degrees of separation from the folks that create the thing. Having this availability to the maintainers and writers of the code gives access to bug fixes and features faster than any other Linux distribution out there.
What do you dislike about the product?
I can not think of anything that is worth writing here. DNF started off pretty garbage, but that's getting better. Maybe the identifying which repos you need to get things working? But even that has advanced light-years.
What problems is the product solving and how is that benefiting you?
Red Hat Enterprise Linux solves all of our Linux needs. If it's production and it needs support RHEL is where it's at.
Long lifecycle facilitates strategic planning and reduces maintenance costs
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) is the platform being used for running applications. Customers often have some sort of applications they need to run, and Red Hat Enterprise Linux (RHEL) has been the go-to standard for running applications that need to run on top of Linux for many years.
What is most valuable?
The feature I appreciate the most about Red Hat Enterprise Linux (RHEL) is its long lifecycle. The long lifecycle helps my company by allowing us to plan ahead; we don't have to redeploy everything every five years or so. It helps to plan ahead.
What needs improvement?
The support can be better.
Satellite 5 was great at what it did. Satellite 6 is still a mismatch of different things. It's not really the optimal solution for many things yet. I hope they will release a new version soon that fixes this. I know it's been planned for three or four years, possibly five years.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for about 20 years.
What do I think about the stability of the solution?
The stability and reliability of Red Hat Enterprise Linux (RHEL) are very good, even according to what my customers say. We have had very few bugs where the actual operating system was to blame for any problems. There might have been one or two bugs that I could name that influenced our Red Hat Enterprise Linux (RHEL) running. It is quite bug-free. It's not perfect, but usually bugs are fixed if you raise a support case.
I don't think I've ever seen downtime caused by Red Hat Enterprise Linux (RHEL). I'm not sure if we have had any less downtime compared to other Linux distributions. We also see a lot of Ubuntu, and I don't see any less downtime on Red Hat than on other community Linux subscriptions.
What do I think about the scalability of the solution?
Our use of Red Hat Enterprise Linux (RHEL) internally is quite limited. We have some customers who run thousands of Red Hat Enterprise Linux (RHEL) instances. It scales perfectly fine.
How are customer service and support?
Their support isn't great, but it's good. It varies significantly depending on who you get hold of. It can be quite hard to get to someone who is actually able to answer the questions. We see instances where we have done all of the debugging ahead, but still are asked questions that we have already answered when we created the support ticket. We have to start all over again and use the first two or three days explaining exactly what we do, even though we have already written it. I have done this and they say, 'Have you done this?' And I respond, 'We have done that. We also wrote it when we created the case.' It can be difficult when the supporters don't always read what you have actually tried ahead of creating the support ticket.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We also work with SUSE. The main differences between SUSE and Red Hat Enterprise Linux (RHEL) currently seem to be very political. Red Hat is an American company, and we are based in Europe, so we see that come up frequently.
How was the initial setup?
It's easy to deploy. When it comes to managing the Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, I see one of two things normally. We have many customers who just do cloning, having a golden template which they clone and then create new VMs from that. We also have many customers who use Satellite. Those are the two methods we see at scale.
I have been involved in upgrades or migrations of Red Hat Enterprise Linux (RHEL) for 20 years. The process of migration just works.
Our upgrade or migration plans to stay current involve knowing the lifecycle for a specific version. It's just a matter of planning ahead. The long lifecycle and predetermined lifecycle of Red Hat Enterprise Linux (RHEL) make it easy.
What was our ROI?
The major cost of maintaining Linux is when you have to do reinstallations and upgrades. Having a long lifecycle really reduces the cost of maintaining an operating system. A long lifecycle is key to having a good return on investment.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) an eight out of ten.
Bettet support than other distros
What do you like best about the product?
Redhat Support is great. THey usually respond very quicley
What do you dislike about the product?
Nothing really. had good experience with the company
What problems is the product solving and how is that benefiting you?
WE use Linux for many applications. ie billing, stores, web browser
RHEL daily driver
What do you like best about the product?
RPM packaging. Creating my own RPMs is far easier than creating my own DEB packages. The idea just makes sense. Stability of RHEL is also big.
What do you dislike about the product?
I dislike that RHEL locks answers to questions that people have asked behind a login screen. It feels against the spirit of open source.
What problems is the product solving and how is that benefiting you?
It has an expansive array of government accreditations that I need to perform my daily role
Great, stable platform
What do you like best about the product?
First and foremost, stability. Support is top notch as well. Love the fact that all major releases have a 10 year lifecycle
What do you dislike about the product?
I wish they had a broader range of native packages available in their repository.
What problems is the product solving and how is that benefiting you?
A supported platform for container images utilizing podman. Also, a server OS that can run applications and databases.
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