My main use case for Red Hat Enterprise Linux (RHEL) is application hosting.
Red Hat Enterprise Linux for SAP with HA and Update Services 8.8
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Deliver a stable platform with strong support through reliable application hosting
What is our primary use case?
What is most valuable?
The feature of Red Hat Enterprise Linux (RHEL) that I appreciate the most is the stability.
I used to use Ubuntu quite a bit, however, the stability of RHEL is the main thing that I enjoy about it.
RHEL benefits my company by providing a stable platform and strong support behind it, which are the motivating factors of using it in general.
Red Hat Enterprise Linux (RHEL) helps me solve pain points such as support stability, so maintenance and operations are much easier. I manage my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching using Ansible, Satellite, and Puppet, and I am satisfied with that management experience.
Red Hat Enterprise Linux (RHEL) supports my hybrid cloud strategy by looking into Openshift. Currently, we are independently deploying between the two environments because we do not yet have a platform to bridge those into a true hybrid.
Security requirements were not necessarily a consideration in choosing Red Hat Enterprise Linux (RHEL) in the cloud since we have our security team for all of our security compliance, so it is just our standard that we use.
What needs improvement?
The solution can be improved, especially for user-provided solutions; they could be vetted more thoroughly by Red Hat. I cannot think of anything specific that could improve Red Hat Enterprise Linux (RHEL), aside from my thoughts on support, particularly since I have not yet tried version nine. Better support would make it a ten.
For how long have I used the solution?
At this company, I have been using Red Hat Enterprise Linux (RHEL) for two and a half years.
What do I think about the stability of the solution?
The stability and reliability of the Red Hat Enterprise Linux (RHEL) platform are great.
What do I think about the scalability of the solution?
I do not know if we have run into scaling problems with Red Hat Enterprise Linux (RHEL). Typically, our app people work directly with the vendor and request a few VMs, so we do not really have issues with running out of compute resources.
How are customer service and support?
The customer service and technical support I receive are mostly good; sometimes it is hit or miss, but mostly good. If I had to rate them from one to ten, I would give them a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before I came to the company, they were using Ubuntu, and I tried to convince them to switch over to Red Hat Enterprise Linux (RHEL). While I am using it today, we still support Ubuntu because there are certain researchers that prefer it, but for the operations of the hospital, it is all Red Hat Enterprise Linux (RHEL).
How was the initial setup?
I have been involved in updates for Red Hat Enterprise Linux (RHEL), going from version eight to nine. I typically just deploy the next version and migrate whatever application or system may be to that instead of jumping to another version. It is more about deploying a new system and migrating the old system over, to avoid any dependency issues.
What was our ROI?
The biggest return on investment when using Red Hat Enterprise Linux (RHEL) from my perspective is probably security and performance. We run a lot of Windows, which comes with costs to keep it constantly updated, while RHEL seems to have fewer vulnerabilities and is one of the more performant platforms among Linux distributions.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been fair. I have looked for virtual data center licenses and it seems fairly priced compared to alternatives such as Windows.
What other advice do I have?
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is hit or miss. Sometimes people provide answers that exactly solve the problem, and sometimes it is for older versions that are not applicable.
I have not purchased Red Hat Enterprise Linux (RHEL) through AWS Marketplace. We are looking into that option.
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a nine.
Distro with great support
Delivers reliability and simplifies development processes with dependable package management
What is our primary use case?
My main use cases involve using it to run our Ansible automation platform and various workloads, depending on what Development decides based on the project. We also use it for our Kubernetes clusters.
What is most valuable?
The features of Red Hat Enterprise Linux (RHEL) that I appreciate the most are focused on stability. It is a reliable system that I can depend on more than anything else. That stability benefits my company by providing more uptime and more satisfied gamers.
Red Hat Enterprise Linux (RHEL) helps us solve pain points related to stability and documentation. It is very easy to find solutions to problems or access official documentation, whereas with other Debian-based distributions, one often finds themselves searching through random forums.
Regarding built-in security features for risk reduction and compliance maintenance, some features are straightforward when following standards and installation profiles. However, the development side frequently mentions challenges with SELinux, as it is more difficult to understand and somewhat esoteric. Some features are very well-developed and easily understood, while others are more complex to implement.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks. While there is not much technical difference between RHEL and Oracle Linux, compared to other alternatives, it provides benefits.
We manage our systems for provisioning and patching using Ansible automation controller for patches and mirror repositories as needed.
What needs improvement?
What is lacking is better FS support natively in Red Hat Enterprise Linux (RHEL). It has many nice features, however, XFS is becoming outdated. That is the major improvement that would be relatively easy to implement, perhaps around version 11. Fedora has already introduced it, so it is in the pipeline.
What do I think about the stability of the solution?
When it comes to its stability and reliability, it is great.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales fine with the growing needs of my company. I do not see much difference between RHEL and any other real distribution in those terms.
As far as scalability, it is all Linux at the end of the day and will scale equally. The management tools and features on top of it provide the value-add, but regarding the base operating system, I do not see much difference.
How are customer service and support?
We do not use customer service and technical support frequently. It is more about getting that checkbox for insurance, compliance, or whatever regulation we need to follow.
If I had to rate the customer support, I would give it an eight as it is quite good.
How would you rate customer service and support?
Positive
How was the initial setup?
My experience deploying Red Hat Enterprise Linux (RHEL) has evolved. In the past, it used to be more complicated, however, with current development tools and methodologies, it is far easier. Using Packer and initialization files that build every time, it functions smoothly.
What about the implementation team?
My team deploys the solution on-premise, and we have varying departments and organizations for on-prem.
What was our ROI?
From my perspective, I have seen a return on investment while using this platform. It is beneficial to have that stability and reliable package repositories that we depend on, rather than using something more open-source and community-driven. There is definitely a good return.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing has been satisfactory. It aligns with business expectations.
Which other solutions did I evaluate?
I consider all distributions before or while using Red Hat Enterprise Linux (RHEL), however, the application team ultimately decides what fits their development cycle and needs best. For our on-premise workloads that need to be stable and operate over years, it is our default choice.
What other advice do I have?
For upgrades or migrations, I recommend building new and migrating. My team operates both on-premise and in the cloud, and we have purchased Red Hat Enterprise Linux (RHEL) through AWS Marketplace.
Overall rating: nine out of ten. To make it a ten, I would want to see more features. As someone who considers themselves an open-source zealot, the locking down of package repositories behind subscription paywalls was upsetting. It used to be a ten out of ten before that change.
RHEL User
RHEL is secured and great to use
Environment is very customizable to my team's needs.
Easy to deploy and maintain
Ensures security compliance and enables elastic growth with seamless scalability
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) to run our web servers and application servers, and in some cases database servers. It is our primary operating system, and the majority of our servers run Unix, especially Linux.
How has it helped my organization?
The virtualization in Red Hat Enterprise Linux (RHEL) benefits my company as the web servers and application servers allow us to grow and be elastic about our loads and costs.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve everything, from security compliance to running the core infrastructure of the company.
My favorite feature of Red Hat Enterprise Linux (RHEL) is the virtualization.
I have been involved in Red Hat Enterprise Linux (RHEL) upgrades and migrations. We upgraded from version seven to nine recently, first from seven to eight, then to nine. Security requirements were a consideration when we were choosing Red Hat Enterprise Linux (RHEL) in the cloud.
The reason security was a consideration is that primarily we're dealing with the container section of Linux shops. The core of the OS cannot be touched or hacked, especially when it comes to financial transactions. When dealing with financial transactions, we need to keep certain aspects more secure, such as PCI compliance.
My team works directly with kernel patching on a monthly basis, and it's excellent; we always get the fixes for any vulnerabilities, which we have to keep up with based on the financial transactions. We need to keep up with the security patches.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risks. While I don't have a specific number, Red Hat Enterprise Linux (RHEL) has definitely helped in being more stable than other operating systems. When we had other operating systems, we experienced a lot of general panic with infrastructures such as older HP-UX. Red Hat Enterprise Linux (RHEL) is definitely more stable than that.
What needs improvement?
Red Hat Enterprise Linux (RHEL) can be improved by making it lighter. By making it lighter, there should be versions for specific cases, for customers or images.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) since 2003.
What do I think about the stability of the solution?
My experience with Red Hat Enterprise Linux (RHEL) in terms of stability and reliability is excellent.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my company excellently, and that is one of the reasons we use it. We scale on a day-to-day basis using the virtualization, which allows us to add resources if we have a new client tomorrow.
Red Hat Enterprise Linux (RHEL) supports our hybrid cloud strategy as we have some legacy systems that we maintain both on-premise and elsewhere. We offer services that are not for the area where we work, which allows us to offer a better response to our clients that are further away, using Azure and different regions for them, so our Red Hat Enterprise server is closer to them instead of having it here.
How are customer service and support?
Every time we have to work on a case with customer service and technical support, the response is fast. Usually, I send the information, and they have something for me within hours, sometimes even minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have considered other solutions while using Red Hat Enterprise Linux (RHEL). We have different kinds of operating systems for different clients or solutions, and while we still prefer Red Hat Enterprise Linux (RHEL), our goal is to standardize between AIX and IBM.
We use Windows, which is challenging. We have AIX, which we run within the IBM Z environment. AIX is good, however, the hardware is not optimal, and there's a license for the hardware that is especially used for databases such as Oracle, where you need to license a whole mainframe just to run it.
What was our ROI?
From a technical point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) for me is interoperability and the ability to automate a lot of the processes, from scratch to day-to-day basis.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing of Red Hat Enterprise Linux (RHEL) has been a journey. Licensing for on-premise was different; you have your license for the hardware you're using. When doing it for the cloud, it's more of a subscription-based system. It's been variable with different pricing; we still prefer the older way.
What other advice do I have?
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten.